whats going on

[#1]

you gonna have to ask an agent for refund. it may take a while as they will be busy with answering a lot of messages. but you will get sorted...sorry for inconvenience

[#2]

tell an agent of your plight and they will reimburse you

[#3]

Latest update:

UPDATE 21:22

We're continuing to test, but it looks like the engineers have found the root cause - the problem was that part of our system had stopped communicating with our network nodes. They're working on bringing this back up and I'll let you know what's what shortly.

Thanks for your patience guys.

Sarah

Hopefully they'll get this sorted soon as they've found the suspected root cause

[#4]

Is it going to be tomorrow my sim will be activated now?...£15 goody bag going unused lol x x

[#5]

As I said Giffgaff are having issues with there services making everything not work. More information can be found here - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Goodybags-issues-29-11-2012/m-p/688203...

[#6]

There has been issues with giffgaff today regarding goodybags, account balance, buying goodybags and outgoing calls + text. Giffgaff is trying to fix it now. So please be patient It should be sorted in a day or two.

[#7]

I understand the problems but my balance is now showing i have £19.86 and it was blank earlier etc, but my £20 GB is still pending so when the problem is fixed will i still get what ive ordered as i am 14p short some how