Hi sorry to hear this but Unfortunately Giff Gaff are having few issues at the moment..with Delayed goodybags,
top ups and activations so give it a few hour and try again.
Hope this helps and you get it sorted... Have a great Day
you will have to ask an agent for a refund when the current issues are resolved:
Contact An Agent http://bit.ly/giffgaffagent
If you have problems with invalid date issues or cannot find an appropriate category for your issue then use the sim service/no service category, tick the boxes randomly then detail your issue in the text box at the bottom. They will reply within 24hrs.
NB posted in service update thread (page 14):
Will customers be compensated if the have to top up because goody bags arent available?
Sorry to hear you are experiencing an issue with your goodybag/topping up/outgoing calls and texts; sadly there are issues at the moment which include the following:
The latest update from 21:22 from Sarah is the following:
"We're continuing to test, but it looks like the engineers have found the root cause - the problem was that part of our system had stopped communicating with our network nodes. They're working on bringing this back up and I'll let you know what's what shortly.
Thanks for your patience guys."
If you want to check the latest update please check the service updates by clicking here.
Hope you're having a good evening!