on 07-07-2012 11:49
i bought a topup voucher and wanted it to be for 10 pounds goodybag but when i activated it, i just got charged as pay as you go, which im not happy about, i could not get internet or anything, i got charged to make calls and recieve messages, and now i had to go and top up with my debit card while i still have the voucher credit left in the phone , i dont need all that, can giffgaff not take the credit balance and charge me the rest of the outstanding balance so i could get my goodybag with the credit i already have in my phone?, someone please help me out, thanx.
07-07-2012 11:51 - edited 07-07-2012 11:52
07-07-2012 11:51 - edited 07-07-2012 11:59
You need to buy the goodybag with your airtime credit. Goodybags are not free.
Follow these steps to buy a goodybag with your airtime credit
- Go to https://giffgaff.com/topup
- Click 'Add to basket' under the goodybag you wish to purchase
- Make sure 'Pay with airtime credit' is ticked
- Press continue and confirm payment
The credit will be removed when the payment has gone through. GiffGaff will not let you pay half with airtime credit and half with another method. You must pay in full by one method.
You can also just use pay as you go rates, which are below.
|Calls, texts, call forwarding and video calls to giffgaff||Free|
|Calls to other UK mobiles, landlines (starting 01, 02, 03)||10p per minute|
|Texts to other UK mobiles and landlines||6p per text|
|Voice mail||8p per call|
|Mobile Internet (up to 20MB)||20p per day|
|Picture messages (MMS) to giffgaff and other mobiles (max 300KB)||16p per MMS|
|Video calls to other mobiles||50p per minute|
|Call forwarding to other mobiles and landlines||10p per minute|
|Free phone numbers (starting 0800, 0808 & 0500)||Free|
You can view full pricing, including roaming by going to http://giffgaff.com/index/pricing
07-07-2012 11:51 - edited 07-07-2012 11:54
on 07-07-2012 11:54
on 07-07-2012 12:15
Please let me know I helped by awarding Best Answer or Kudos - thanks!
Free SIM and £5 credit: https://www.giffgaff.com/orders/affiliate/m9xx7demix