Knowledge Base

why has the recent purchase of goodybag not displaying on my mobile device

Started by: centurian077
On: 05/01/2019 | 10:05
Replies: 4

by: centurian077
on: 05/01/2019 | 10:05

where is my goody bag air time and data and why is it not displayed on my mobile device you have accepted the purchase now deliver the goods 


Message 1 of 5
by: samst55
on: 05/01/2019 | 10:07 edited: 05/01/2019 | 10:11



If after checking guide still not sorted contact an AGENT using link included and they will check for you, only AGENTS can sort out account issues, good luck


REBOOT YOUR PHONE to allow the goodybag to kick in. Also check the signal in your area by following this link for the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength & outages.


THE WEBSITE IS UPDATED HOURLY and may not display any issues at the current moment. If the signal looks all good then you can perform a manual roam Please check out this on how to perform a manual roam.



Buying a goodybag or credit issues (ONLY AGENTS CAN SORT OUT ACCOUNT ISSUES)

Direct link to ask an agent:

EXPLAIN what has happened in box provided



Message 2 of 5
by: louistudor
on: 05/01/2019 | 10:30
Hi @centurian077 Could you please dial *100*7# or *100# from your new phone.
What message do you see on your phone screen?
Message 3 of 5
by: 4128334
on: 05/01/2019 | 10:34

Good Morning,
Try switching your phone off and on to prompt the goodybag to activate.

Get a free giffgaff Sim
Message 4 of 5
by: centurian077
on: 07/01/2019 | 03:08
no powering the phone off and on after 30- 60 seconds did not rectify the problem
Message 5 of 5