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why have i been chrged for tw0 top ups within half an hour on the 28th of june as i have rearly u

Started by: bottle1943
On: 03/07/2019 | 14:53
Replies: 4
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by: bottle1943
on: 03/07/2019 | 14:53

bottle1943

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by: joshpt
on: 03/07/2019 | 14:58
Hi @bottle1943 if you have been charged twice for the same thing then you can get in touch with agent for refund here click the link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Find agent response here http://giffgaff.com/support/questions
Message 4 of 5
by: natty88
on: 03/07/2019 | 14:55

@bottle1943  sounds like auto top ups check if there enabled here if yes switch of 

 

,http://giffgaff.com/profile/payment-details 

 

If you believe it's incorrect please 

 

inquire with the agents via here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

agents replies can be found here but allow up to a maximum time of 24hrs 

 

although usual time frame is 3 to 5hrs 

replies will show via here when logged into your account 

http://giffgaff.com/support/questions 

 

agents start at 8am and work until 11pm daily

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Message 2 of 5
by: i23456
on: 03/07/2019 | 14:57

Hi @bottle1943 

For refunds please speak to an agent using this link below:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Can take up to 24 hrs for a response.

You can find agent replies under the “Messages From Agents” box on your “My Giffgaff” page or to gain access to the page please follow this link https://giffgaff.com/support/questions
 
PS: When you have a best answer click "SET AS BEST ANSWER." Heart If you found anyones post helpful, feel free to kudo it!! Smiley Wink ​​​Get a free giffgaff Sim
Message 3 of 5
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by: joshpt
on: 03/07/2019 | 14:58
Hi @bottle1943 if you have been charged twice for the same thing then you can get in touch with agent for refund here click the link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Find agent response here http://giffgaff.com/support/questions
Message 4 of 5
by: clikasarus
on: 03/07/2019 | 15:20

@bottle1943  Hi welcome to giffgaff and the community

 

•You will have to contact a agent as they deal with refunds try here ⬇️

 

Top Up Balances And Goodybags/Credit Debit Card Or PayPal Over

  

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

 

Agent Answers

 

hope this has been helpful for you

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Message 5 of 5