If you have topped up from a credit or debit card within the last three months then you have free giffgaff to giffgaff calls - check by calling *100*1#
If you have free calls then these are free for up to 60 minutes, over 60 minutes then the call is chargeable. Please see the T&Cs
4.4. You can make free UK calls, texts, call forwarding and video calls to other Members subject to you topping-up or purchasing a Bundle using a credit/debit card or voucher once every 3 months. Such calls are at no extra cost for the first 60 minutes per call, after which the call will be charged using Charges applicable to standard non-giffgaff UK mobile pricing.
Good Afternoon @smithste . As a giffgaff member, your Wife qualifies for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time she makes an eligible top-up What are the eligible top-ups? The minimum purchase required to reset the free Giffgaff to Giffgaff calls and SMS texts is a £ 5.00 Goodybag, which can be purchased here https://giffgaff.com/buy/topup/5pound-goodybag
Please be aware that the first 60 minutes are free, if the call duration is longer, she'll be charged beyond 60 minutes call duration. To keep it free, please hang-up and redial before 60 minutes call duration is reached.
This guide will tell you everything you need to know about your giffgaff to giffgaff free calls. https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-free-giffgaff-to-giffgaff-calls-and-texts/...