wrong address on payment page

[#1]

Hi

So I don't have a saved card or paypal account but whenever I buy a goody bag with my card it does not pull my profile address but an old address that as far as I can see is no longer on my Giffgaff account. 

Why is it doing this and how can I get it to use my profile address?

thanks

Nomad

[#2]

@nomadpurple Change you account address under "Personal Details" here: https://giffgaff.com/profile/details. Scroll down if you cannot see it on the first page.

[#3]

I still have this issue.

As mentioned above:
The profile address has always been correct.
The card billing address is pulling from somewhere else and is wrong............where are you storing this address?

[#4 · Accepted solution]

@nomadpurple wrote:

I still have this issue.

As mentioned above:
The profile address has always been correct.
The card billing address is pulling from somewhere else and is wrong............where are you storing this address?

If your account is showing incorrect information - even though it is correct in your profile - you have the right to get it corrected.

Use this form to ask an agent to investigate

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulation%29/Right-to-...