Your SIM is on its way and you will receive it within 3 to 4 working days. Let's make the most of this time to prepare everything for the moment you’ll receive it. The 5 articles below contain all the information you need to make joining giffgaff the best decision you made for your mobile life.
Check first that your area is covered and the SIM is accepted by your phone. If it is not, your phone is likely locked to another network.
Go to the website to confirm it arrived safe and sound. Just enter the 6 digit activation code printed on the plastic card, and follow the information on the screen.
Activating your SIM is also the moment when you register your details and make your first purchase. When the activation is over, we give you your new phone number and you can start using it. If you prefer to keep your existing phone number, don't worry, you can ask to transfer it later.
Always give accurate information (it is used for payments and to deliver new SIMs)
Choose a cool member name, you can't change it afterwards
The serial number (SSN) is printed on the SIM card can be used instead of the activation code
When the activation is over and you can use your shiny giffgaff SIM, we will then propose you to configure your phone. Don't skip this step as we will make sure your phone is ready for Internet and MMS. We will also propose you to transfer your existing phone number to giffgaff. If you want to prepare for this step, you can contact your existing provider and ask a Porting Authorisation Code (PAC). This code is valid for 30 days and is needed to transfer your phone number into giffgaff.
You can ask for your PAC even if you are not sure you will transfer your number, it will stop being valid after 30 days if not used.
Provided you met your contractual obligations, you can transfer your number at any time.
Ask our community
Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.