Now that your SIM card is activated and you can use Internet on your phone, you might want to keep your phone number and transfer it to your new SIM, if you do then this is the article for you. 1. Prepare for Activation 2. Configure your device 3. Keep your Number 4. Future Top-ups 5. Earn Payback What you will need Your PAC (Porting Authorisation Code) Get your PAC | Prepare for the Transfer | Request the Transfer Prepare for Next Step Get your PAC Call up your previous network and request your PAC. You'll find below the contact details for each mobile provider, you can also find more information on the website of your previous mobile network. Network Phone Number Details Vodafone 0333 304 0191 Indirect line to PAC department Orange 0800 079 7777 Direct line to PAC department O2 0800 028 8151 Ask for "Retentions" T-Mobile 0808 121 9999 Choose Option 2, then ask for "Retentions" 3 0800 358 6796 Choose Option 2, then ask for "Retentions" Tesco Mobile 0345 301 4455 Say you need your PAC Asda Mobile 0800 952 0101 Choose Option 1, then 3, then 4, then 1 Virgin Mobile 0808 100 8282 Ask to be put through to Customer Services Talk Mobile 0800 049 4401 Ask to be put through to Customer Services Lyca Mobile 0800 652 7566 Ask for "Retentions" Lebara Mobile 020 7031 0791 Say you need your PAC Vectone Mobile 020 7179 0134 Say you need your PAC Family Mobile 0800 112 4350 Say you need your PAC iCard Mobile 020 7870 5722 Say you need your PAC Prepare for the Transfer Transferring your number will deactivate your old SIM so you need to transfer any data you might want to keep from your old SIM card to your phone memory. Ensure you have made a note of all your important numbers on your old SIM / mobile, or any data from your message folders, as well as calendar reminders as these will not be transferred with your mobile number and may be lost. Note that credits and minutes can't be transferred from a network provider to another. If you have remaining credits with your previous mobile phone provider, they will be lost when your old SIM will be deactivated. Request the Transfer Once you are ready to transfer your number, you can submit your PAC. If you request to transfer your number before 3pm, your number may be transferred on the next day. Day of request (Requests Before 3pm): Day of transfer: Saturday, Sunday and Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday Monday To submit your PAC: Log into your giffgaff account Check your SIM is active Go to "Help"> "Transfer your number" to load the transfer form Fill the form, including the number you wish to transfer, the PAC and the date you wish the transfer to take place on. (This date must be within the next 14 days) Verify this information to avoid any delay Click on "Transfer your number to giffgaff" That's it, you just have to wait for the transfer to go through. On the day of the transfer, you will experience a loss of service on your old SIM at some stage between approximately 9am and 6pm. As the process is dependent on your previous mobile operator releasing your number, we cannot offer assurances about the length of time you will be without service. When you lose service on your old SIM, you will see an error message similar to "SIM card registration failed." At this point, you should put your new SIM into your mobile, your number will be transferred. Prepare for the next step You are now ready to get going and there is nothing more you need to do at this stage. The following article gives information about how to anticipate your future credit and goodybag purchases. To prepare for this step, we advise you to check your usage regularly, so that you can purchase the most appropriate plan for your needs. Top Tips You can check your remaining airtime credit and allowance by calling the following numbers (it's free!) Pay As you Go credit: *100# Goodybag minutes: *100#7 You can also check your balance and goodybag allowance in your giffgaff account Credit is displayed in the balance and goodybag minutes and data in the "My giffgaff" section. Goodybags are not displayed in the balance. Step 2: Learn how to Configure Your Device Ask the community about keeping your phone number Step 4: Learn about your Future Top-ups
Your SIM is on its way and you will receive it within 3 to 4 working days. Let’s make the most of this time to prepare everything for the moment you’ll receive it. The 5 articles below contain all the information you need to make joining giffgaff the best decision you made for your mobile life. 1. Prepare for Activation 2. Configure your Device 3. Keep your Number 4. Future Top-ups 5. Earn payback To use your new SIM, you need to activate it first. Insert your SIM in your phone and let's get started. What you will need Your new SIM card Your debit/credit card or a voucher Your phone or tablet Activating your SIM | Your First Purchase | Prepare for Next Step Activating your SIM Check first that your area is covered and the SIM is accepted by your phone. If it is not, your phone is likely locked to another network. You need to go to the website to confirm it arrived safe and sound. Just enter the 6-characters code printed on the plastic card, and follow the information on the screen. Activating your SIM is also the moment when you register your details and make your first purchase. When the activation is over, we give you your new phone number and you can start using it. If you prefer to keep your existing phone number, don't worry, you can ask to transfer it later. Top Tips Always give accurate information (it is used for payments and to deliver new SIMs) Choose a cool member name, you can't change it afterward The serial number printed on the SIM card can be used instead of the activation code Your First Purchase The SIM card is always activated after a first top-up. You will be proposed to purchase Pay As You Go credits or a goodybag. Pay As You Go credits are different from goodybags, make sure to select the right plan for you. Take your time to select the most appropriate goodybag for your usage. This purchase can be paid with a debit / credit card or a with a voucher. Top Tips Goodybags last for 1 month and are described on the offer page You can only use one goodybag at a time but it is possible to purchase a new goodybag if you used up all the allowance of your active goodybag.. You can purchase a different goodybag every month, or choose to renew your purchase automatically Using a BlackBerry earlier than BB10? Don't forget to activate BlackBerry Services after you activated Vouchers from o2 can be used on giffgaff Prepare for Next Step When the activation is over and you can use your shiny giffgaff SIM, we will then propose you to configure your phone - don't skip this step as we will make sure your phone is ready for Internet and MMS. We will also propose you to transfer your existing phone number to giffgaff. If you want to prepare for this step, you can already contact your existing provider and ask a Porting Authorisation Code. This code is valid for 30 days and is needed to transfer your phone number. Top Tips You can ask your PAC even if you are not sure to transfer your phone number yet. If you don't use it, it will just stop being valid after 30 days. Provided you met your contractual obligations, you can transfer your number at any time Step 2: Learn how toConfigure your Device
Your SIM is now active and you received your giffgaff number. It is now time to make sure that your phone is well configured for Internet and for MMS. 1. Prepare for Activation 2. Configure your device 3. Keep your Number 4. Future Top-ups 5. Earn payback We advise to use the "get giffgaffed" wizard which is available at the end of the activation to verify your phone settings. You can also use the information from this article. What you will need Your Phone or Tablet Verify your Settings | Internet and MMS Settings | Voicemail Prepare for Next Step Verify your settings To verify if your settings are correct, go to giffgaff.com with your device. If you see the homepage, it's all good and you are good to go. If the website is not displayed, you will need to modify the settings of your phone or tablet. You can also send a MMS to test your MMS settings. MMS messages cost 16p each, make sure you have Pay As You Go credits first. The experience may differ according to your device, but the settings are always found in a menu with a heading like "APN" , "Internet settings" or "mobile network". Internet and MMS Settings When you find the right menu, remove the settings from the other providers (to avoid conflicts) and create a new giffgaff APN with the following information. Connection Name: giffgaff APN - Access Point Name: giffgaff.com Login - Username: giffgaff Password: Leave blank MMSC: http://mmsc.mediamessaging.co.uk:8002 MMS proxy: 188.8.131.52 MMS port: 8080 MCC: 234 MNC: 10 If you have troubles using these settings, you can use the simplified version: Connection Name: giffgaff APN - Access Point Name: giffgaff.com Login - Username: giffgaff Password: Leave blank Additional guides Setup for your iPhone Setup for your Android device Setup for your Windows Phone Voicemail When you join giffgaff, your voicemail is automatically switched on. You can access your giffgaff voicemail the following way: Dial 443 (spells GIF) or your mobile number to reach the voicemail Leave a personalised message - this is the message your callers will hear when you're not able to take their call Set up a PIN - this protects your voicemail. You'll need to know your PIN to access your voicemail from another phone, also sometimes when you're overseas. Once you've set up your voicemail, if someone leaves you a message, it will be saved during 30 days before being deleted. iPhone's visual voicemail is not supported on giffgaff but the community can help you find alternatives. Prepare for Next Step If you have not done it already, now is the time to ask your previous provider for your Porting Authorization Code. As you will see in the next article, you must schedule the date of your transfer in advance and you canl to prepare for it. If you submit your PAC code before 3pm, you can even have your number transferred on the next day. Day of request (Requests Before 3pm): Day of transfer: Saturday, Sunday and Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday Monday Step 1: Learn how to Prepare for Activation Step 3: Learn how to Keep your Number
Now you have started to use your phone, you will probably wonder if the credits or the goodybag you purchased when you activated your SIM are the best choice for you. You'll find below information about how to choose the best plan and automate your choice, so you don't have to renew the operation every months. 1. Prepare for Activation 2. Configure your device 3. Keep your Number 4. Future Top-ups 5. Earn payback Your Best Plan | Recur your goodybag | Auto Top-up Prepare for Next Step Your best plan A few days before the end of your goodybag, or around the 5th of each month, we send you a “Personalised usage statement”. This is an email with a summary of your recent usage and an advice on the most appropriate goodybag for you. We recommend a goodybag with everything you should need, without having to top-up or use additional credits. You must be opted in to marketing messages to receive this email, see your contact preference details. You can request an abbreviated personalised usage statement by text at any time. Text the word PLAN to 43430 and you will receive a text with a summary of your recent usage and your recommended plan. You can also use this calculator made by member geekcubed, which calculates the best plan according to the minutes, text and data you used, or project to used. The formula used calculates the best plan, which will cover all your needs with a single purchase, so you don't have to top-up extra credits to make ends meet. If you are a heavy Internet user, you will probably consider buying a goodybag with a big data allowance. Tethering is allowed on all of our goodybags including the £20 Always On goodybag but for the first 6GB only, after that allowance has gone tethering is not permitted. Recur your goodybag When you buy a goodybag, we ask you if you want it to recur every months. When you have a good idea of the most suitable goodybag for you, we advise you to activate the recurrence, so you don't have to remember to purchase a new goodybag every month. You can change your recurrence settings when you buy a new goodybag or, if you already have an active goodybag, in My giffgaff. On the right hand side of the screen you will see the "Your goodybags" section, in which you will have a message to invite you to recur your goodybag, or a message telling you it's already set to recur. Just click on the link and then follow the instructions from the "My Payment Details" screen to change your recurence settings. Auto Top-up If you are not using a goodybag, or if you are using services which are not included in goodybags (e.g. MMS, International calls), you will need Pay As You Go credits to use your phone. Topping up Pay As You go credits can also be automated, so you don't have to worry about them. You can set you auto top-up preferences in My giffgaff, in the section "My Payment Details". There you can select the amount you want to credit automatically (from £10 to £30) and the maximum number of automated purchases authorised for a month (1, 2 or 3). Prepare for Next Step If you went through the 4 steps, you have now set up everything you need. It also means that you now know enough to start helping members and participate to the community. The next (and last) step explains everything about earning payback and get rewards for being a giffgaff member. Step 3: Learn how to Keep your Number Ask the community about your top-ups Step 5: Learn how to Earn payback
Earning payback is one of the advantages of being a giffgaff member. As the network run by you, we include you in the day to day operations and we reward you for it. 1. Prepare for Activation 2. Configure your device 3. Keep your Number 4. Future Top-ups 5. Earn Payback What is payback | Helping the community | Recruiting members What is payback Payback is giffgaff's way of saying thanks to its members for helping out either by recruiting new members or by helping other members in the giffgaff forums. 1 payback point = £0.01 so 200 points = £2.00 and 500 points = £5.00. You get the idea. Points are added during two 6 month payback periods which run from 1 December to 31 May and 1 June to 30 November. You can track your payback points on your My giffgaff page. The payback widget is down the bottom on the right. This widget gives you your total number of points accumulated since the beginning of the payback period. Payback is distributed twice a year in June and December. You can transform you payback points into cash (to your PayPal account), credits (to your giffgaff balance) or give it to charity (to 2 charities elected by the community). Helping the community There are many different ways to contribute to giffgaff's community, participating to the forum to help other giffgaffers is the main one. Helping the community takes place on the Help & support forum and every member can participate. If you want to test your knowledge of all things giffgaff, you can do the Approved Helpers quizzes. This is the best way to learn how to help, and you can earn a badge that you can use on the forum. You can also contribute to new ideas and change how we work, or participate in consultations about future giffgaff plans. Recruiting members You can also earn payback points by helping giffgaff's development. You can order SIM cards for your friends, for each friend who joins giffgaff with one of your SIM we will credit 500 points to your payback balance on the following month. You can order SIM card for your friends on your personal order page. On this page, you will also find your personalised order link you can use on forums and social media to advertise giffgaff and recruit new members. When a new member joins with a SIM card ordered through your link, you will also earn 500 payback points.