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Inclusive and non-inclusive calls, texts and services

Started ‎20-08-2015 by
Modified ‎19-10-2018 by

This article details which calls, texts and services are included in goodybag allowances, which calls and texts are free and which calls, texts and services require airtime credit at all times.

More information

Goodybags include "UK minutes" for the following calls:

  • standard landline numbers starting 01 and 02
    excluding Jersey, Guernsey and Isle of Man landline numbers (see Prefix listings section) and
    excluding various non-landline 01 and 02 numbers (see Prefix listings section)
  • non-geographic numbers starting 03
  • standard mobile numbers starting 071075 and 077079
    excluding Jersey, Guernsey and Isle of Man mobile numbers (see Prefix listings section) and
    excluding various non-mobile 07 numbers (see Prefix listings section).

Goodybags also include:

  • text messages to all standard UK landline and mobile numbers
    excluding Jersey, Guernsey and Isle of Man landline and mobile numbers and
    excluding various non-landline 01 and 02 numbers and non-mobile 07 numbers
  • an allowance of UK data usage
  • voicemail on 443 (each call takes one minute from the allowance).

Additional universal giffgaff benefits while you are in the UK:

  • calls, video calls and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days)
  • calls to 101 Police non-emergency number are free
  • Facebook text updates are free.

Certain UK calls and texts are always free:

  • calls to freephone numbers starting 080 are free
  • calls to 105 power cuts and blackouts emergency helpline number are free
  • calls to 111 NHS non-emergency number are free
  • calls to 112 and 999 emergency services are free
  • calls to helpline numbers starting 116 are free
  • calls received while you are in the UK are free
  • calls received while you are in the EU and selected destinations are free
  • receiving standard text messages is always free
  • receiving non-premium rate text messages from mobile shortcodes is free.

Calls and texts to the following prefixes are NOT included in goodybags:

  • Calls and texts to Jersey, Guernsey and Isle of Man landline numbers (see Prefix listings section)
  • Calls and texts to Jersey, Guernsey and Isle of Man mobile numbers 
  • Calls and texts to non-landline 01 and 02 numbers
  • Calls and texts to non-mobile 07 numbers.

Calls and texts to the following premium prefixes are NOT included in goodybags:

  • Corporate numbers starting 055
  • VoIP numbers starting 056
  • Personal numbers starting 070
  • Pager numbers starting 076
  • The Access Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118
  • The Service Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118.

The following services are NOT included in goodybags:

  • Speaking clock on 123
  • Calls to mobile shortcodes (however, a small number of these numbers are "free-to-caller")
  • Sending text messages to mobile shortcodes (however, a small number of these numbers are "free-to-sender").
  • Receiving premium text messages from mobile shortcodes
  • MMS (picture messaging)
  • Video calls
  • Calls and texts to non-UK numbers
  • Roaming charges while in Jersey, Guernsey and Isle of Man
  • Roaming charges while abroad. *

*Members eligible for Roam Like At Home can use their goodybag in EU and selected destinations, at no extra cost. 

The following lists are provided for your convenience.

Jersey, Guernsey and Isle of Man landline numbers:

  • 01481, 01534, 01624.

Jersey, Guernsey and Isle of Man mobile numbers:

  • 074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 076240, 076241, 076242, 076243, 076244, 076245, 076246, 076247, 076248, 076249, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379.

Non-landline 01 and 02 numbers:

  • These are numbers which are used for various automated and dial-through services.
    0203505.

Non-mobile 07 numbers:

  • These are numbers which are used for various automated and dial-through services.
    074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

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