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Per second, per minute, per call? How calls are charged

Started ‎20-08-2015 by
Modified ‎30-07-2018 by

This short guide explains which calls are charged per second, per minute or per call.

More information

Calls charged per second after a minimum charge of one minute

  • 01, 02 standard UK landline numbers (one minute increments in goodybags)
  • non-landline 01, 02 numbers
  • 03 non-geographic numbers (one minute increments in goodybags)
  • 071075, 077079 standard UK mobile numbers (one minute increments in goodybags)
  • non-mobile 07 numbers
  • 084, 087, 090, 091, 098, 118 numbers - the Access Charge element of the call cost.

Calls charged either per call or per second or a combination

  • 084, 087, 090, 091, 098, 118 numbers - the Service Charge element of the call cost.

Calls charged in one minute increments

  • 055 corporate numbers
  • 056 VoIP numbers
  • 070 personal numbers
  • 076 pager numbers
  • making calls from the UK to Jersey, Guernsey and Isle of Man landline numbers (see list below)
  • making calls from the UK to Jersey, Guernsey and Isle of Man mobile numbers (see list below)
  • receiving calls while roaming outside the EU and selected destinations.

Calls charged per second after a minimum charge of thirty seconds

  • making calls while roaming in Jersey, Guernsey and Isle of Man
  • making calls while roaming within the EU and selected destinations
  • making calls while roaming outside the EU and selected destinations
  • receiving calls while roaming in Jersey, Guernsey and Isle of Man.

Calls charged per call, irrespective of call length

  • 123 Speaking Clock
  • 443 Voicemail (each call uses one minute in goodybags).

Calls which are always free and therefore have no charging increments

  • 080 freephone numbers
  • 101 Police non-emergency number
  • 105 Power cuts and blackouts emergency helpline
  • 111 NHS non-emergency number
  • 112 and 999 Emergency Call
  • 116 Helpline numbers
  • receiving calls while in the UK
  • receiving calls while roaming within the EU and selected destinations.

Mobile shortcodes

  • Calls to mobile shortcodes may be charged per minute or per call or may be completely free.
  • The service provider is required to declare the applicable call cost wherever their number is advertised.

The following lists are provided for your convenience. See also this article.

Jersey, Guernsey and Isle of Man landline numbers

  • 01481, 01534, 01624.

Jersey, Guernsey and Isle of Man mobile numbers

  • 074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 076240, 076241, 076242, 076243, 076244, 076245, 076246, 076247, 076248, 076249, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379.

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