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Payback selection

Started by: jeanlk
On: 26/05/2019 | 18:14
Replies: 14
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by: jeanlk
on: 26/05/2019 | 18:14

On the new system, would it be possible to have access to selection choice for payback on the payback page, or your account. I’ve been asked by fellow GiffGaffers have to make the choice. Suggest choosing could be easier.

Message 1 of 15
by: stephenpperry
on: 26/05/2019 | 20:41

I agree it could be easier. I can’t remember do they send out an email with a link saying “make your choice” a week before? That would really help people like me who completely forget hah! 

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I started writing a blog on design, technology and the future Take a look and let me know what you think!
Message 2 of 15
by: davidevans0000
on: 27/05/2019 | 08:56
It is easy to do on a pc but difficult on a mobile phone more searching.
Get a free giffgaff Sim
Message 3 of 15
by: guy_ow
community giff-staffer

on: 27/05/2019 | 18:39
@jeanlk - Do you mean have the option to choose through your community profile page as well as that from the main giffgaff site?

Only asking as it is only the community platform that will be changed, not the main giffgaff.com pages such as the my payback one or my account ont.

giffgaff Educator

Message 4 of 15
by: jeanlk
on: 27/05/2019 | 18:59

@guy_ow  Yes anything that would be easier & clearer to make the selection than the present situation.

Message 5 of 15
by: jeanlk
on: 27/05/2019 | 19:01

@stephenpperry  I don’t think I have had an email. It’s only discussion on the Community that reminded me. However it’s still a fiddle to find where to make the choice especially for newbies.

Message 6 of 15
by: jeanlk
on: 27/05/2019 | 19:03

@davidevans0000 That’s true, but increasing people are using their phones as ‘mini computers’.

Message 7 of 15
by: stephenpperry
on: 27/05/2019 | 20:20

They could also ping out a notification from the app that links straight to the page 

Kudos costs me nothing, so I give it freely .

I started writing a blog on design, technology and the future Take a look and let me know what you think!
Message 8 of 15
by: claire1uk
on: 28/05/2019 | 00:44

Great idea @jeanlk. It does catch a few of us out. 

Message 9 of 15
by: jeanlk
on: 28/05/2019 | 09:05

My first comment is really a suggestion for Giffgaff. Only @guy_ow @comes close to developing my suggestion. My method of choosing payback choice is convoluted. No one yet has put in clear directions, although I didn’t request that.

Message 10 of 15