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Nokia Lumia 1020             If you need more information about how to use your Lumia 1020, look no further. You will find below solutions to solve all your questions about this device.          Frequently asked questions       What are the Internet settings? Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Nokia Lumia 925            If you need more information about how to use your Nokia Lumia 925, look no further. You will find below solutions to solve all your questions about this device.          Frequently asked questions       What are the Internet settings? Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Nokia Lumia 625             If you need more information about how to use your Nokia Lumia 625, look no further. You will find below solutions to solve all your questions about this device.          Frequently asked questions       What are the Internet settings? Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Nokia Lumia 520             If you need more information about how to use your Lumia 520, look no further. You will find below solutions to solve all your questions about this device.          Frequently asked questions       What are the Internet settings? Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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If you are trying to phug your Nokia Lumia phone to back it up or transfer data, it may happen that your computer does not detect your phone, preventing you from completing this operation. We listed below a list of tips to help you solve this situation:   Check that you have the latest updates installed on your computer. Your computer has to be connected to the internet to perform this. Start by disconnecting your phone and other USB devices connected to your computer. Switch off the phone. Connect a compatible USB cable first to the phone and then to the computer end. If the connection is successful, the phone vibrates and the drivers will load. Enter your phone's lock screen password if prompted, then you should be able to see your phone in Windows Explorer and Windows Media Player. If your computer can detect your phone but cannot load the driver, check to see that your phone is listed under "Portable devices" in your computer’s Device Manager. If Windows Device Manager indicates a device problem or if the driver version of Windows Phone that is installed is not the current version, update the driver.  If you cannot ensure that your computer has all available software updates installed, there is also a desktop Windows Phone app for syncing with the phone (for PC and Mac).
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If you have trouble sending or receiving MMS with your Nokia Lumia, you can try the following solutions.     Make sure that your MMS settings are correct. The settings for Nokia Lumia phones can be found there. Make sure that you have PAYG credits in your balance, MMS are not included in goodybags and cost 16p each. Enable the Mobile data connection on your phone, go to "Settings" > "Cellular" and switch "Data connection" to "On". Check that your data roaming is activated when you are not in your home network, go to "Settings" > "Cellular" and select "Data roaming" options. If the data connection is lost, try reconnecting by switching "Flight mode" on and back off: Tap "Settings" > "Flight mode". This resets the active data connection. If you have a known Wi-Fi network running in the background, this can trigger the Wi-Fi network connection to be established. In this case, tap "Settings" > "WiFi" and switch WiFi networking temporary "Off". The previous actions usually solve your problem. If it does not help, insert your SIM card in another device and retry. If it is working in another device, you can attempt a factory reset.    Warning: This erases all personal content on your phone and restores the factory settings.   Make sure the charger is disconnected, and switch the phone off. Press and hold the "Volume down" key, and connect the charger. An exclamation mark (!) is shown on the screen.  Press the keys in the following order: "Volume up", "Volume down", "Power", and "Volume down". Your phone resets, and boots up. This may take several minutes.
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Several reasons can explain that you are getting a low signal and we listed the most common solutions below.   Check the signal strength on the phone screen. If you generally get good coverage in this area, check if there is no temporary mast issue or network issues. Remove any accessory covers or shells from the phone temporary to check if covers affect the phones's signal strength. Try changing the network connection to 3G ("Settings" > "Cellular (mobile network)" > "Highest connection speed"). Try reconnecting by switching "Flight mode" On and back Off ("Settings" > "Flight mode"). This resets the active connection. Switch off your phone and take out the SIM card. If the SIM card is not properly inserted or if the SIM tray is not fully closed, the phone may get disconnected from the network. Put your SIM card in another phone to check if the issue is with your phone or your SIM card.
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If you experience troubles to charge your phone, you can follow the instructions below to try and solve this situation.   Switch your phone off and on, if possible. Disconnect and reconnect the charger. Be sure to use the Nokia battery charger that was included with your phone. Older chargers may not fully charge the battery, or may take longer than normal. Try the charger with another compatible phone to check if the problem is with the charger or the phone. If the battery is completely empty, charge the phone for at least 20 minutes to make sure your phone has enough power to start up, then try to switch on the phone again.
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If you have troubles connecting to a Wi-Fi network with your Nokia Lumia, please have a look at the possible solutions below.     How to connect to a Wi-Fi Network Troubleshooting issues with your Wi-Fi connection       How to connect to a Wi-Fi Network  Back to top   When Wi-Fi is activated, it will look for available networks automatically. You can then select the Access Oint you want to connect to, and type the password (if prompted) to connect.   You can also do this operation manually:     Press "Start", then swipe left to the Applications list. Select "Settings" and then "WiFi". Press "Advanced" at the bottom of the screen. Tap "Add", type the network name in the "Network name" box, and then tap "Add". On the "Sign in" screen, type the password in the "Password" box, and then tap "Done". Tap the Back key once finished.         Troubleshooting issues with your Wi-Fi connection  Back to top     Issues with the Access Point.   Move closer to a WLAN access point to get a better WLAN signal. Verify if the Access Point works.  For example you can try to connect to it with another device. If you keep getting Incorrect password error, log in to your wireless router, and change operating mode 802.11b/g/n to 802.11g only, and then restart/reset the router, and try to create a connection again.  If some manufacturer specific network mode (Turbo/Nitro/Super/Afterburner/108/SRX) is used, disable it and try the basic modes. Check that DHCP (dynamic host configuration protocol) is activated in the wireless router. Set the router to SSID visible mode (at least temporarily) to check that your phone finds your WLAN access point properly, and to prevent SSID typing mistakes. In the router settings, remove the WLAN security temporarily, and try to create a WLAN connection from the phone without any security settings first. Check that you do not have MAC (Media Access Control) address filtering on in the wireless router settings. If your WLAN network uses MAC address filtering for security, you will need to know the MAC address for your phone, and then add it to the access list for that network before you can connect. To find the MAC address for your phone, do the following: Press "Start", then swipe left to the Application list. Select "Settings" > "About" > "More Info". Then note the MAC address. If there are many WLAN access points nearby, try to use a different wireless channel in your router. Select channel 1, 6, or 11 to optimize wireless performance. Check if there is a software update available for your wireless router. If you are using a public WLAN access point, it is possible that all IP addresses are in use. Try to create a connection again later.     Deleting Access Points from your phone    On your Lumia phone, delete non functioning WLAN access point (internet connection) and connect it again:   Disconnect the WLAN connection if connected. Press "Start", then swipe left to the Applications list. Select "Settings" and then "WiFi". Press "Advanced" at the bottom of the screen. Tap and hold on the access point name and select "Delete". Now add the access point again. On the "Advanced" screen, tap "Add", type the network name in the "Network name" box, and then tap "Add". On the Sign in screen, type the password in the "Password" box, and then tap "Done". Tap the Back key once finished.
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Try these fixes if, for example, your phone freezes or does not switch on, if an app crashes, if you have sound problems, or if the screen is blank:   1. Restart your phone.   This does not reset your Microsoft Account (Windows Live) ID or remove any personal data.   Switch your phone on, if possible, and disconnect the charger. Press and hold the "Power" and "Volume Down" keys simultaneously until the phone vibrates. Release and the phone will restart.    After restart, if problem persists, try uninstalling recently added applications.     2. Update your software   You may not be using the most recent software for your phone. To check if there is new software available for your phone, on the start screen, swipe left, and tap "Settings" > "Phone update" > "Check for updates".     3. Reset your phone.   Warning: This erases all personal content on your phone and restores the factory settings.   Make sure the charger is disconnected, and switch the phone off. Press and hold the "Volume down" key, and connect the charger. An exclamation mark (!) is shown on the screen.  Press the keys in the following order: "Volume up", "Volume down", "Power", and "Volume down". Your phone resets, and boots up. This may take several minutes.
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Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time.        Remove background applications Change the settings for your screen Use network connections selectively Other battery saving tips     Remove background applications  Back to top       Set your phone to check for new email less frequently or even change your settings to synchronise your mailbox manually. On the start screen, open up the email account you want to modify, and tap the three dots (...) in the right bottom corner of the inbox screen, and then tap "Settings" > "Sync settings" and change the setting for "Download new content". Some applications may run in the background unnecessarily. On the start screen, swipe left, tap "Settings", swipe to "Applications" and tap "Background tasks". Tap the application you want to block, and tap "Block".  Close the applications you are not using, by pressing the "Back" key. For example, when you are finished taking a picture, press the "Back" key to exit the camera viewfinder.       Change the settings for your screen  Back to top       Switch off the screen automatically after a shorter time, go to "Settings" > "Lock screen" and change the settings for "Screen times out after". Lower the screen brightness, go to "Settings" > "Brightness" > "Level". Switch the "Automatically adjust" settings to "Off" and select the level. Change the setting for Nokia Glance Screen, go to "Settings" > "Glance", and select "Standby screen" either "Off" or "Timed".   NOTE:  Nokia Glance Screen not available for Lumia 520 or 625         Use network connections selectively  Back to top     When you are moving area frequently or if you are in an area with low coverage, your phone must scan for the giffgaff network repeatedly. This increases the demand on battery power. Switch Bluetooth off when you do not need it, go to "Settings" > "Bluetooth", and then slide the "Status" toggle to "Off". Use a Wi-Fi connection to connect to the internet, rather than a mobile data connection. Stop your phone scanning for available Wi-Fi networks if those are not available, go to "Settings" > "WiFi" > "Advanced", and uncheck the box next to "Notify me when new networks are found". Switch off location services if not needed,so the phone will not look up your location frequently in the background. You can do so in "Settings" >"Location services"  and change the settings to "Off". Use NFC on only when needed. To switch the tap+send feature off, go to "Settings" > "Tap+send", and switch "NFC sharing" toggle to "Off". Switch off "Connect with Xbox LIVE" when you not need it, go to "Settings", swipe to "Applications" and tap "Games". You can also stop your phone connecting to Xbox Music cloud collection go to "Settings" > "Applications" > "Music+Videos", and switch all relevant settings off.           Other battery saving tips  Back to top       Always charge the battery fully with the charger provider, as older or lower power charger may not charge your phone fully.  Mute unnecessary sounds and functions, such as key press sounds and vibration. To do that, go to "Settings" > "Ringtones+sounds". Use wired headphones, rather than the loudspeaker. If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode "On" under the "Settings" menu. Make sure that your phone is running the latest software to get battery related improvements. You can find more information about software update on this article. You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to "Settings" > "Battery saver". To choose when you want battery saver mode to be activated, switch "Battery saver" toggle to "On" and tap "Advanced". Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow applications to run in the background.
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Software updates from Nokia and Microsoft are safe to install and free of charge.     How to update your Nokia Lumia with Windows Phone 8 How to check if updates are available How to prepare for updates       How to update your Nokia Lumia with Windows Phone 8  Back to top     Your  Lumia phone notifies you when an update is available. Updates can be large files, it is advisable to download them over Wi-Fi.   To view and to install the updates, just tap the notification message, and follow the instructions shown on your phone. You can install the update immediately, or postpone the update to a more convenient time.   The update takes around 15-30 minutes, and you are not able to use your phone during the update installation. Don’t worry if your phone restarts several times during the process, that’s completely normal.         How to check if updates are available  Back to top     Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone downloads the update once available.   To change the settings, or manually check for updates, just tap "Settings" and then "Phone Update".         How to prepare for updates  Back to top     The size of an update package can be several megabytes, and therefore it is recommended that you use a Wi-Fi connection; this is also set as the default connection method on your phone. Make enough space on your phone for the update. If necessary, remove some apps or other large items.  Before starting the update, make sure your phone has enough battery power. If the battery level is low, charge the battery before starting the update. Check that your phone is set to the correct time and date. With a wrong date or time, your phone won’t be able to access the updates.   It is also recommended that you create a backup before doing a software update. 
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