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Having trouble setting up your Lumia 1020? L look no further. You will find below solutions to solve all your questions about this device. More Information Internet and MMS Settings If you are facing issues with your Internet and MMS you can use these settings .   General Phone Settings If you need more information about how to use your Lumia 1020, look no further. Here is the user guide: User Guide Handy Links Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Several reasons can explain that you are getting a low signal and we listed the most common solutions below. More information 6 solutions to try Check the signal strength on the phone screen. If you generally get good coverage in this area, check if there is no temporary mast issue or network issues. Remove any accessory covers or shells from the phone temporary to check if covers affect the phones's signal strength. Try changing the network connection to 3G ("Settings" > "Cellular (mobile network)" > "Highest connection speed"). Try reconnecting by switching "Flight mode" On and back Off ("Settings" > "Flight mode"). This resets the active connection. Switch off your phone and take out the SIM card. If the SIM card is not properly inserted or if the SIM tray is not fully closed, the phone may get disconnected from the network. Put your SIM card in another phone to check if the issue is with your phone or your SIM card.
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Having trouble setting up your Lumia 520? This mini-guide might be useful for you. More Information Internet and MMS Settings If you are facing issues with your Internet and MMS you can use these settings to help you. General Phone Settings If you need more information about how to use your Lumia 520, look no further. You will find below solutions to solve all your questions about this device.   User Guide Handy Links Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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If you have troubles connecting to a Wi-Fi network with your Nokia Lumia, please have a look at the possible solutions below. More Information How to connect to a Wi-Fi Network When Wi-Fi is activated, it will look for available networks automatically. You can then select the Access you want to connect to, and type the password (if prompted) to connect.   You can also do this operation manually:   Press "Start", then swipe left to the Applications list. Select "Settings" and then "WiFi". Press "Advanced" at the bottom of the screen. Tap "Add", type the network name in the "Network name" box, and then tap "Add". On the "Sign in" screen, type the password in the "Password" box, and then tap "Done". Tap the Back key once finished. Troubleshooting issues with your Wi-Fi connection   Issues with the Access Point.   Move closer to a WLAN access point to get a better WLAN signal. Verify if the Access Point works.  For example, you can try to connect to it with another device. If you keep getting Incorrect password error, log in to your wireless router, and change operating mode 802.11b/g/n to 802.11g only, and then restart/reset the router, and try to create a connection again.  If some manufacturer specific network mode (Turbo/Nitro/Super/Afterburner/108/SRX) is used, disable it and try the basic modes. Check that DHCP (dynamic host configuration protocol) is activated in the wireless router. Set the router to SSID visible mode (at least temporarily) to check that your phone finds your WLAN access point properly, and to prevent SSID typing mistakes. In the router settings, remove the WLAN security temporarily, and try to create a WLAN connection from the phone without any security settings first. Check that you do not have MAC (Media Access Control) address filtering on in the wireless router settings. If your WLAN network uses MAC address filtering for security, you will need to know the MAC address for your phone, and then add it to the access list for that network before you can connect. To find the MAC address for your phone, do the following: Press "Start", then swipe left to the Application list. Select "Settings" > "About" > "More Info". Then note the MAC address. If there are many WLAN access points nearby, try to use a different wireless channel in your router. Select channel 1, 6, or 11 to optimize wireless performance. Check if there is a software update available for your wireless router. If you are using a public WLAN access point, it is possible that all IP addresses are in use. Try to create a connection again later. Deleting Access Points from your phone     On your Lumia phone, delete non-functioning WLAN access point (internet connection) and connect it again:   Disconnect the WLAN connection if connected. Press "Start", then swipe left to the Applications list. Select "Settings" and then "WiFi". Press "Advanced" at the bottom of the screen. Tap and hold on the access point name and select "Delete". Now add the access point again. On the "Advanced" screen, tap "Add", type the network name in the "Network name" box, and then tap "Add". On the Sign in screen, type the password in the "Password" box, and then tap "Done". Tap the Back key once finished. Handy Links Phone Software Update My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time.  More Information Remove background applications Background applications continuously run in background. Using the following steps,this can impact can be minimised:    Set your phone to check for new email less frequently or even change your settings to synchronise your mailbox manually. On the start screen, open up the email account you want to modify, and tap the three dots (...) in the right bottom corner of the inbox screen, and then tap "Settings" > "Sync settings" and change the setting for "Download new content". Some applications may run in the background unnecessarily. On the start screen, swipe left, tap "Settings", swipe to "Applications" and tap "Background tasks". Tap the application you want to block, and tap "Block".  Close the applications you are not using, by pressing the "Back" key. For example, when you are finished taking a picture, press the "Back" key to exit the camera viewfinder.  Change the settings for your screen Maximising your battery life,involves tweaking settings that involve your screen settings.   Switch off the screen automatically after a shorter time, go to "Settings" > "Lock screen" and change the settings for "Screen times out after". Lower the screen brightness, go to "Settings" > "Brightness" > "Level". Switch the "Automatically adjust" settings to "Off" and select the level. Change the setting for Nokia Glance Screen, go to "Settings" > "Glance", and select "Standby screen" either "Off" or "Timed".   NOTE :  Nokia Glance Screen not available  for Lumia 520 or 625. Use network connections selectively When you are moving area frequently or if you are in an area with low coverage, your phone must scan for the giffgaff network repeatedly. This increases the demand on battery power.   Switch Bluetooth off when you do not need it, go to "Settings" > "Bluetooth", and then slide the "Status" toggle to "Off". Use a Wi-Fi connection to connect to the internet, rather than a mobile data connection. Stop your phone scanning for available Wi-Fi networks if those are not available, go to "Settings" > "WiFi" > "Advanced", and uncheck the box next to "Notify me when new networks are found". Switch off location services if not needed, so the phone will not look up your location frequently in the background. You can do so in "Settings" >"Location services"  and change the settings to "Off". Use NFC on only when needed. To switch the tap+send feature off, go to "Settings" > "Tap+send", and switch "NFC sharing" toggle to "Off". Switch off "Connect with Xbox LIVE" when you not need it, go to "Settings", swipe to "Applications" and tap "Games". You can also stop your phone connecting to Xbox Music cloud collection go to "Settings" > "Applications" > "Music+Videos", and switch all relevant settings off. Other battery saving tips Always charge the battery fully with the charger provider, as older or lower power charger may not charge your phone fully.  Mute unnecessary sounds and functions, such as key press sounds and vibration. To do that, go to "Settings" > "Ringtones+sounds". Use wired headphones, rather than the loudspeaker. If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode "On" under the "Settings" menu. Make sure that your phone is running the latest software to get battery related improvements. You can find more information about software update on this article. You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to "Settings" > "Battery saver". To choose when you want battery saver mode to be activated, switch "Battery saver" toggle to "On" and tap "Advanced". Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow applications to run in the background.
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Having trouble setting up your Lumia 625? Use the following to help you:  More Information Internet and MMS Settings If you are facing issues with your Internet and MMS you can use these settings to help you General Phone Settings If you need more information about how to use your Lumia 625, look no further. You will find below solutions to solve all your questions about this device.    User Guide Handy Links Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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Software updates from Nokia and Microsoft are safe to install and free of charge. More information How to update your Nokia Lumia with Windows Phone 8 Your  Lumia phone notifies you when an update is available. Updates can be large files, it is advisable to download them over Wi-Fi.   To view and to install the updates, just tap the notification message, and follow the instructions shown on your phone. You can install the update immediately, or postpone the update to a more convenient time.   The update takes around 15-30 minutes, and you are not able to use your phone during the update installation. Don’t worry if your phone restarts several times during the process, that’s completely normal. How to check if updates are available Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone downloads the update once available.   To change the settings, or manually check for updates, just tap "Settings" and then "Phone Update". How to prepare for updates The size of an update package can be several megabytes, and therefore it is recommended that you use a Wi-Fi connection; this is also set as the default connection method on your phone. Make enough space on your phone for the update. If necessary, remove some apps or other large items.  Before starting the update, make sure your phone has enough battery power. If the battery level is low, charge the battery before starting the update. Check that your phone is set to the correct time and date. With a wrong date or time, your phone won’t be able to access the updates.   It is also recommended that you create a backup before doing a software update. 
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Having trouble setting up your Lumia 925? We're sure the following will help you. More Information Internet and MMS Settings If you are facing issues with your Internet and MMS you can use these settings to help you General Phone Settings If you need more information about how to use your Lumia 925, look no further. You will find below solutions to solve all your questions about this device.    User Guide   Handy Links Phone Software Update Connect to a Wi-Fi Network My phone does not charge No Network Coverage I cannot send or receive Multimedia Messages How to improve battery life The phone freezes USB file transfer is not working My device is asking for a PIN or a PUK code
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These fixes may fix issues that cause your phone to not work as it should. Such instances include: your phone freezes or does not switch on, if an app crashes. Try these steps: 1. Restart your phone This does not reset your Microsoft Account (Windows Live) ID or remove any personal data.   Switch your phone on, if possible, and disconnect the charger. Press and hold the "Power" and "Volume Down" keys simultaneously until the phone vibrates. Release and the phone will restart.    After restart, if problem persists, try un-installing recently added applications. 2. Update your software You may not be using the most recent software for your phone. To check if there is new software available for your phone, on the start screen, swipe left, and tap "Settings" > "Phone update" > "Check for updates". 3. Reset your phone Please note:  This erases all personal content on your phone and restores the factory settings.   Make sure the charger is disconnected, and switch the phone off. Press and hold the "Volume down" key, and connect the charger. An exclamation mark (!) is shown on the screen.  Press the keys in the following order: "Volume up", "Volume down", "Power", and "Volume down". Your phone resets, and boots up. This may take several minutes.
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If you experience troubles to charge your phone, you can follow the instructions below to try and solve this situation. More Information Switch your phone OFF and ON Switching your phone OFF and then ON again, can be the simplest way to fix the phone not charging. It can also clear any errors that may have been preventing your phone from charging.   Disconnect and reconnect the charger Sometimes, the charger may become lose and may require it to be reinserted into the phone by taking out the power cord and then reconnecting the charger.    Please Note: You may want to disconnect from the charger from the mains and then reconnect to ensure that the charger is connected correctly. Ensure the original charger is used that came with your phone Be sure to use the Nokia battery charger that was included with your phone. Older chargers may not fully charge the battery, or may take longer than normal.  If all fails, try connecting the charger to another compatible phone Trying the charger with another compatible phone to check if the problem is with the charger or the phone. Two possible results:    The other compatiable phone does not charge, showing the possibility of the charger not working. The other compatiable phone does charge, showing the possibility of your charger working but a problem with your phone.  Please note: If the battery is completely empty, charge the phone for at least 20 minutes to make sure your phone has enough power to start up, then try to switch on the phone again.
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