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Samsung Galaxy S5            If you need more information about how to use your Galaxy S5, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Regional SIM Lock Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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In order to provide the Galaxy device users with an optimal mobile experience in each region including customer care, localized content and services as well as dedicated warranty service, Samsung has developed a Regional SIM Lock features.   The new solution is part of Android 4.3 Jelly Bean update, members can update the device through FOTA (Firmware Over The Air) to get the software update.   This means that the device will recognise that your giffgaff SIM is from the same region  indicated on the device package.   Once a device is activated, and the cumulative call time is over five minutes (before the device is powered off), the Regional SIM Lock is automatically and permanently released.   Please note that the Regional SIM Lock does not affect any of the device’s features or performance including global roaming service. After the Regional SIM Lock is released properly, users can use other region’s SIM card anywhere, without restrictions.
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Samsung Galaxy Young            If you need more information about how to use your Samsung Galaxy Young, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Safety Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy S4 Mini             If you need more information about how to use your Samsung Galaxy S4 Mini, look no further. You will find solutions below to solve all your questions about this device.         Manufacturer's documentation   User Manual Safety Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy S4            If you need more information about how to use your Galaxy S4, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Safety Guide Quick Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Regional SIM Lock Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy SIII Mini             If you need more information about how to use your Galaxy SIII Mini, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Safety Guide Quick Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy SIII               If you need more information about how to use your Galaxy SIII, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy Note 3             If you need more information about how to use your Galaxy Note 3, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Safety Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Regional SIM Lock Improve reception My device is asking for a PIN or a PUK code
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Samsung Galaxy Fame             If you need more information about how to use your Samsung Galaxy Fame, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Safety Guide          Frequently asked questions       What are the Internet settings? How to improve battery life Phone Software Update Connect to a Wi-Fi Network Improve reception My device is asking for a PIN or a PUK code
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You can upgrade your Galaxy phone to the latest Operating System version with Samsung Kies software.      Installing Samsung Kies Upgrading your phone Why can't I upgrade my software?       Installing Samsung Kies  Back to top     The Kies software can be downloaded from the Samsung UK website. The software is available for Windows and Mac.         Upgrading your phone  Back to top       Connect your phone to your computer using the USB cable. In "Menu" mode, tap "Settings" > "Wireless and network" > "USB settings" > "Samsung Kies".   ("Menu" found as shown here:) Launch Kies on your computer and it will guide you through the installation process. Alternatively, you can click the "Firmware Upgrade" icon at the right end of the widget bar to start the installation process.         Why can't I upgrade my software?  Back to top     Update Kies Open Kies, Click "Help" and then click "Check for updates". If you still aren't able to update your device's firmware through Kies after doing this, proceed to the next section.     Reinstall Kies Disconnect your phone from the computer, Close Kies and uninstall it, If the installation file is still on your computer locate it and double-click it to reinstall Kies.  Open Kies and connect your device to the computer. Wait for Kies to recognise your device and then update the device's firmware.     Run the troubleshoot connection error function   If you are still unable to update your device's firmware through Kies after reinstalling it you can try the following operation. It is only available in Kies for Windows. Open Kies (if it isn't already open), Click "Tools" and then click "Troubleshoot connection error", Click "Start", When the troubleshooter attempts to reinstall the driver click "Yes" on any installation warning messages, After the troubleshooter is finished click "Complete", Reconnect your device.    If you're using a Mac you will need to open Kies, click "Tools" and then click "Install driver".
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Your handset will automatically detects the strongest radio signal, and can select it to maintain normal service.  If you are experiencing poor signal, please refer to the following information, to resolve this issue.  1. From the main ('home' or 'idle') screen display of your handset:  The name of the service provider should be displayed on the device main screen, and this should display "giffgaff" (unless you are abroad).  Antenna bar should be displayed properly, as shown below.    2. The handset can receive incoming calls, and make outgoing calls with any number of antenna bars. However to obtain a better quality incoming or outgoing call, more than 1 to 2 antenna bars showing are recommended.  You can check the coverage in your current area there, and on-going service issues there.     3. Please ensure that the handset's network mode is set to Automatic, as outlined below:  a) Select main "Menu". (shown here) b) Select "Settings".  c) Select "Network settings".  d) Select "Network".  e) Select "Automatic".  4. If you are still encountering the same issues, then power off and on your phone.  5. If the above steps does not eradicate the problems, then the issue may be hardware-related. To check this, place handset in loudspeaker mode, or attach a headset whilst making a call. If you are still having problems with poor quality calls whilst on loudspeak or using a headset, then hardware-related issues are most likely the cause. 
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Wi-Fi is a wireless connectivity feature that allows you to connect Wi-Fi enabled devices to share information or to connect to the internet.       Turning Wi-Fi On and Off and connect to a Wi-Fi Network Manually Add a Network Connection Wi-Fi Advanced Settings       Turning Wi-Fi On and Off and connect to a Wi-Fi Network  Back to top         Open the Notification Panel by swiping your finger from the top of the screen to the bottom. You will see the Wi-Fi icon at the top of the panel. You may need to swipe the Quick Panel to the right to display the Wi-Fi shortcut. You can press the icon to turn Wi-Fi on or off. When Wi-Fi is on, it will scan for and connect to any known access points (access points you have previously connected to).     From the Home screen, press "Menu" > "Settings" > "Connections Settings"  > "Wi-Fi Settings". ("Menu" can be found as shown here:) Access point device names and security requirements of detected Wi-Fi devices display under "Wi-Fi networks". Touch the access point, commonly known as the network, you want to connect to. Enter a wireless password if asked, and press "Connect".       Manually Add a Network Connection  Back to top   You can manually add a Wi-Fi connection from this same page.   Press "Add Wi-Fi network". Enter the "Network SSID". This is the name of the access point you are connecting to. Select the "Security" setting of the access point you are connecting to. If you select a security setting that does not match your access point, you will not be able to connect. If secured, you will also need to enter your access point's password. Press "Connect" to store the new information and connect to the access point.       Wi-Fi Advanced Settings  Back to top       Wi-Fi Advanced Settings   From the Home screen, press "Menu" > "Settings" > "Connections Settings" > "Wi-Fi Settings". Press "Menu" > "Advanced". Network notification: Receive a notification when an open network is available. Passpoint: Lets your device connect to passpoint-enabled Wi-Fi access points automatically. Press the slider "Off" to turn passpoint on "On". Press Passpoint to scan and select passpoint-enabled access points. Keep Wi-Fi on during sleep: Specify whether your device should continue to stay connected to Wi-Fi if the screen goes to sleep. Check for Internet service: Check if internet service is available when connected to a Wi-Fi access point. MAC address: This is a unique number assigned to your device’s Wi-Fi transmitter. IP address: View the current IP assigned to you by the Wi-Fi access point you are connected to.     Wi-Fi Options   Press "Menu" for the following options:   WPS Push Button: Connect directly with your wireless router using the Wi-Fi Protected Setup button on your router. WPS Pin Entry: Connect directly with your wireless router by entering the randomly generated PIN on your device. To use WPS, your product must support WPS and be compatible with WPA security.
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The length of time the battery in your device can last before it needs to be charged depends very much on how you use your device. Fortunately there are many means to extend the life of your battery. Follow the steps below to make your battery last longer between charges.      Power Saving Mode Display Settings Manage your Applications Manage your Network Connections        Power Saving Mode  Back to top     Follow these steps to choose how to conserve the battery's power in your Galaxy device:   From the Home screen touch "Apps". Touch "Settings" (you may need to swipe left or right to locate it first). Scroll down to locate and touch "Power saving mode" (if using the Galaxy S4 you will need to touch the GS4 "My Device" tab first). If the slider next to "Power saving mode" is in the "Off" position touch it to put it in the "On" position. Touch the check box next to a function to enable or disable it.       Display Settings  Back to top       From the Home screen touch "Apps". Touch "Settings" (you may need to swipe left or right to locate it first). Touch "Display" (if you're using a Galaxy S4 you will need to touch the "My Device" tab first). Touch "Screen Timeout". Touch the radio button next to either "15 seconds" or "30 seconds" (the shorter the length of time before your screen goes dark, the longer your battery will last). Touch "Brightness". Touch the check box next to "Automatic brightness" to mark it with a tick and allow your device to set the brightness by itself at all times, taking into account the current battery level. The lower the level, the longer the battery life.       Manage your Applications  Back to top       Press and hold down the Home key until the "Recent Apps" screen appears. Touch the "Task Manager" icon at the bottom-left of the screen. Touch "End" next to any applications that you don't need running, prioritising those needing more power to run.       Manage your Network Connections  Back to top       Restrict mobile data in low signal areas Mobile data connections in areas of low signal strength use a lot of power so it's recommended you use your mobile data connection only when the signal is strong, which you can easily determine by checking the signal strength bars in the "Notification Panel". Turn off connection types when you don't need them Wi-Fi, Bluetooth and GPS all takes large chunks of your battery so it's best to leave them off when you're not using them. It's fast and easy to toggle these connections on and off through the "Quick Panel" menu. From the Home screen touch the "Notification Panel" and slide it down to reveal the "Quick Panel" menu. Touch the "Wi-Fi", "Bluetooth" or "GPS" icon to toggle the corresponding connection on and off.
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