Airtime credit billing issue - refunds being issued

[#1]

Have you checked this because as of today, 26th November, I have not received my cheque.

[#2]

Hi @mandi19uk

Terribly sorry that you have not received your cheque yet. I'll try and find out what I can but in the mean time could you check what address we hold for you here - https://www.giffgaff.com/profile/details#address

I don't have access to your account and it might be best to contact the agents about this as they would know better than I if this cheque has been sent to you.

Can you make contact with us on this email - billingqueries@giffgaff.com

Regards

Dez

[#3]

Looking forward to communication on the credit being reimbursed 👍

[#4]

Just wondering when refunds as credit will be issued and how much many thanks