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Ongoing Community Platform Issues - 6th December 2018

Started by: paul_d_
On: 21/12/2018 | 10:57
Replies: 29
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by: paul_d_
community giff-staffer

on: 21/12/2018 | 10:57 edited: 25/12/2018 | 11:00

Morning giffgaffers,

 

As you may be aware, on the 6th December 2018 we experienced a significant increase in community traffic, at one point we moved the community over to our outage server due to the increased stress on our systems. Since then we have been experiencing some intermittent / ongoing issues, these include:

 

  • That tools we use to manage and prevent spam from appearing on the community has been affected  - Please note we do still have the functionality to remove and address issues once posted & we will  continue to work hard to prevent spam getting onto the community.
  • During high traffic periods on the community our Search function appears to also be affected (members may experience the red error banner)
  • Some of the other tools we use to manage the community are also struggling & in some cases impacting our ability to process some admin tasks as rapidly as we normally would.
  • Notifications on the community are also affected  (delayed / incorrect notifications)
  • Slower than normal page loads down during high traffic times.

 

We are working closely with our platform provider to resolve these issues as soon as we can and have escalated the cases we have open with them.

 

We apologise for any inconvenience this has caused / causing, our Platform Team & Community Team are working hard to get this resolved as quickly as possible.

 

Paul & the Community Team.

 

giffgaff Educator

Message 1 of 30
by: brulaw
on: 21/12/2018 | 20:06

@paul_d_

 

Hi Paul , thanks for the update / info  , here's hoping that Lithium get stuck in and resolve these issues  as soon as possible , 

 

                      ( the site is also running at a snails pace at times .... is this related to the other problems ?  )

 

The next few days are likely to be a little hectic due to the festivities , it would be nice if  the forums were running smoothly 

 

                                                A big thank you to all at gg HQ , for everything you do . 

 

                             big-grin.gif Christmas is on the way  .......  Happy giffgaffing  everyone thumbup.gif    

Message 2 of 30
by: guy_ow
community giff-staffer

on: 21/12/2018 | 20:24
Evening @brulaw

Quite simply put yes Smiley Sad, the currents platform issues are all interrelated. As Paul mentioned the Platform & Community team are working hard to get this all resolved as quickly as possible, so as soon as we know more we will share what we can.

Cheers
Guy

giffgaff Educator

Message 3 of 30
by: wildwolf17
on: 22/12/2018 | 01:10
Thanks for the update regarding the ongoing issues.

It's that time of year where then bad luck seemingly comes in 3s lol

New year new beginnings
Message 4 of 30
by: giffgaff20147
on: 22/12/2018 | 11:05

@paul_d_

Thanks hope you have a happy christmas

Mary

Message 5 of 30
by: negan16
on: 22/12/2018 | 22:38 edited: 24/12/2018 | 19:38

I get the impression that all forums are experiencing the same problem lately.

 

 

______________________________________________

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Message 6 of 30
by: sha_shah1
on: 22/12/2018 | 23:12

@paul_d_

Thanks for all this information.i hope everything will be sorted.finger cross.

Just want to say big thanks to all team for their hard work.

Good luck 

Get a free giffgaff Sim
Message 7 of 30
by: jaymailsays
on: 24/12/2018 | 18:40

The fear is @paul_d_, with Public holidays this week, the service will deteriorate further, especially for those needing urgent H&S.

 

Twitter and Facebook might be a better option for those seeking that help and support. A mention that these options are available as a sticky on the H&S thread would certainly help all affected.

Get a free giffgaff Sim
Message 8 of 30
by: guy_ow
community giff-staffer

on: 24/12/2018 | 18:58
@jaymailsays - spot on idea, I am in the process of making such a post in one of the stickied threads already in H&S. Right now it's just loading and loading, so as soon as it posts, I'll post a link to it here.

Guy

giffgaff Educator

Message 10 of 30