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[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4202
Reply

by: mjac1976
on: 06/12/2018 | 07:28

Good morning, obviously from the thread this has been going in for a few hours now. The issue is I rely on my Giffgaff sum for work calls and communication I have checked your link for planned work and maintenance and the coverage checker however, this display's nothing at all!!!!  My personal sum is on O2 and there are no issues with that!!!  Any idea as to timescale for resolution as this will cost me work and money????  Anxiously await your reply!!!!!

Message 21 of 4,203
by: tweenie69
on: 06/12/2018 | 07:28
Absolute shambles of a service xD

I cannot work until you sort out mobile data and am currently running out of time on my goodybag...

Will we be given extra data or anything for this period as we've paid for it
Message 22 of 4,203
by: keith_bartlett
on: 06/12/2018 | 07:28 edited: 06/12/2018 | 07:32

I know this won't help you now, but download "Here to Go" maps. It is the old Nokia Maps. You can then download maps to your phone (over WiFi if possible). then when you have no signal the Sat Nav will still work, but without traffic times. Remember to select "Here to Go" at the start of the journey and not your default Sat Nav app, presumably Google Maps if an Android phone.

 

Sorry this comment went to the wrong person and I can't delete it

Message 23 of 4,203
by: realrasmoon
on: 06/12/2018 | 07:30

I got lost on my way to a new job this morning because of it! I do not have any wifi home and I rely on the 4G for my navigation. 

It is really frustrating and painfull...

Message 24 of 4,203
by: roxy_r
community giff-staffer

on: 06/12/2018 | 07:30

@brennenpaul if you would like to cancel the new goodybag and get a refund, you will have to raise a case with the agents. Here is the forum that will help you do that: click. Hope that helps.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 25 of 4,203
by: mjac1976
on: 06/12/2018 | 07:31
My O2 SIM is working fine. No issues with call, text or data!!!!! Just GiffGaff
Message 26 of 4,203
by: hamandred
on: 06/12/2018 | 07:32
Any VMNO piggybacking off Telefonica tin and wire, ergo ‘nO2’ will be same. GG, TescoMobile etc.
Message 27 of 4,203
by: keith_bartlett
on: 06/12/2018 | 07:34
I know this won't help you now, but download "Here to Go" maps. It is the old Nokia Maps. You can then download maps to your phone (over WiFi if possible). then when you have no signal the Sat Nav will still work, but without traffic times. Remember to select "Here to Go" at the start of the journey and not your default Sat Nav app, presumably Google Maps if an Android phone.
Message 29 of 4,203
by: dan1k
on: 06/12/2018 | 07:34
Apparently it's an O2 issue affecting people nationwide...
Message 30 of 4,203