Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4134

by: staceychick4
on: 07/12/2018 | 09:05

My txts are not sending 

Message 3331 of 4,135
by: kristianmullen
on: 07/12/2018 | 09:05
I am very disappointed by what happened yesterday. It wasn’t just internet I couldn’t use it was also calling and texting! Even to giff gaff numbers. This meant that I couldn’t get in touch with my mum and couldn’t get home from the airport for hours. I expect to get a day back at the end of the month! If not I’ll be moving to a different company!!

Every disappointing!!!
Message 3332 of 4,135
by: elisabetty
on: 07/12/2018 | 09:05
Same here. Texts showing as not sent but have been received up to 15 times. Are duplicate texts being counted in your allowance?
Message 3333 of 4,135
by: adeleb6
on: 07/12/2018 | 09:06

I am still experiencing difficulty sending and receiving messages and calls even though I have switched my phone in and off. Sheffield

Message 3334 of 4,135
by: roxy_r
community giff-staffer

on: 07/12/2018 | 09:06
Thank you for sharing that. Once again, if you do not have access to the internet, please restart your device and check to see if that has helped.

We are aware of the issue with text messages and our technical teams are already working on getting this fixed.

Really appreciate all of your patience ,
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 3335 of 4,135
by: nkyro26
on: 07/12/2018 | 09:06

Sent 1 sms yesterday. Any eta on the arrival?

Message 3336 of 4,135
by: staceychick4
on: 07/12/2018 | 09:06

My texts are not sending why

Message 3337 of 4,135
by: nphyl1
on: 07/12/2018 | 09:06

In Milton Keynes.  No data service despite re-booting phone.  Text messages saying 'not sent' but they are being received.

Message 3338 of 4,135
by: edwardcallaghan
on: 07/12/2018 | 09:06
So when can we expect a refund for a day without access to data?
Message 3339 of 4,135
by: taximan41
on: 07/12/2018 | 09:06

I’ve still got no service Mansfield notts it’s also telling me my iPhone not activated help plz

Message 3340 of 4,135