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[Restored} 2G Voice and Data services - London area - 10th January 2019

Started by: paul_d_
On: 10/01/2019 | 08:23
Replies: 2
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by: paul_d_
community giff-staffer

on: 10/01/2019 | 08:23 edited: 15/01/2019 | 15:28

 

Service

Status

2G Voice & Data Services (London Area Only)

grn_pix.jpg Restored

3G / 4G Voice & Data Services 

grn_pix.jpg Unaffected

All other giffgaff Services & Areas

grn_pix.jpg Unaffected

 

Summary

 

We had been informed  that parts of our 2G Voice and Data services in and around the London  area only were affected  This meant that members with a 2G phone may not have been able to make / receive calls, texts and data. All 3G & 4G services were working as normal in this area. This has now been resolved & 2G services are now back up and running as normal.

 


Most Recent Update

14:52- 15th January 2019

 

Afternoon giffgaffers

 

We had been informed  that parts of our 2G Voice and Data services in and around the London  area only were affected  This meant that members with a 2G phone may not have been able to make / receive calls, texts and data. All 3G & 4G services were working as normal in this area. This has now been resolved & 2G services are now back up and running as normal.

 

If you are still experiencing issues making / receiving calls & texts please pop on over to our help & support forum here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 where you will get the help you need from some of the best contributors we have here on giffgaff in no time at all.

 

Sorry for any inconvenience this may have caused.

 

All the best,

 

Paul.

 

 

 

 


Updates

 

Please click the spoiler for a full history of this service issue to date. 

 

Click to reveal

Most Recent Update

08:00- 10th January 2019

 

Morning all,

 

We have been informed  that parts of our 2G Voice and Data services in and around the London  area only are affected  This means that members with a 2G phone may not be to make / receive calls, texts and data. All 3G & 4G services are working as normal in this area.

 

If you are experiencing issues making / receiving calls & texts you can switch your network mode to 3G / 4G, this should solve your issue. If you need help to do this please pop on over to our help & support forum here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 where you will get the help you need from some of the best contributors we have here on giffgaff in no time at all.

 

Sorry for any inconvenience this may cause and we will keep you updated as soon as we get more information. 

 

All the best,

 

Paul.


Most Recent Update

14:52- 15th January 2019

 

Afternoon giffgaffers

 

We had been informed  that parts of our 2G Voice and Data services in and around the London  area only were affected  This meant that members with a 2G phone may not have been able to make / receive calls, texts and data. All 3G & 4G services were working as normal in this area. This has now been resolved & 2G services are now back up and running as normal.

 

If you are still experiencing issues making / receiving calls & texts please pop on over to our help & support forum here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 where you will get the help you need from some of the best contributors we have here on giffgaff in no time at all.

 

Sorry for any inconvenience this may have caused.

 

All the best,

 

Paul.


 

 

giffgaff Educator | WFH Team

Message 1 of 3
1 BEST ANSWER

Accepted Solutions
by: paul_d_
community giff-staffer

on: 15/01/2019 | 15:29

Most Recent Update

14:52- 15th January 2019

 

Afternoon giffgaffers

 

We had been informed  that parts of our 2G Voice and Data services in and around the London  area only were affected  This meant that members with a 2G phone may not have been able to make / receive calls, texts and data. All 3G & 4G services were working as normal in this area. This has now been resolved & 2G services are now back up and running as normal.

 

If you are still experiencing issues making / receiving calls & texts please pop on over to our help & support forum here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 where you will get the help you need from some of the best contributors we have here on giffgaff in no time at all.

 

Sorry for any inconvenience this may have caused.

 

All the best,

 

Paul.

giffgaff Educator | WFH Team

Message 3 of 3
by: giffer23
on: 12/01/2019 | 19:51
Thanks for keeping us updated.
Message 2 of 3
by: paul_d_
community giff-staffer

on: 15/01/2019 | 15:29

Most Recent Update

14:52- 15th January 2019

 

Afternoon giffgaffers

 

We had been informed  that parts of our 2G Voice and Data services in and around the London  area only were affected  This meant that members with a 2G phone may not have been able to make / receive calls, texts and data. All 3G & 4G services were working as normal in this area. This has now been resolved & 2G services are now back up and running as normal.

 

If you are still experiencing issues making / receiving calls & texts please pop on over to our help & support forum here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 where you will get the help you need from some of the best contributors we have here on giffgaff in no time at all.

 

Sorry for any inconvenience this may have caused.

 

All the best,

 

Paul.

giffgaff Educator | WFH Team

Message 3 of 3