Knowledge Base

Think you've found an unreported service issue?

Started by: timo_t
On: 27/09/2015 | 10:00
Replies: 3645

by: davidbrown1970
on: 06/12/2018 | 07:18

The same here, no internet, no calls or texts. 

Frustrating to say the least.

north Lincolnshire area 

Message 3321 of 3,646
by: stephw1491
on: 06/12/2018 | 07:41

I have no internet and I can't send calls or texts either. 😣  Birmingham sort of area 

Message 3322 of 3,646
by: formulaone
on: 06/12/2018 | 07:55 edited: 06/12/2018 | 08:03

Oh dear!

Calls AND Texts Are Intermittent (For Me) AND Mobile Data Is Still Not Working. My Phone Occasionally Is Saying 'Emergency Calls Only'


Get a free giffgaff Sim
Message 3323 of 3,646
by: a_onyebalu
on: 06/12/2018 | 08:50
I have no internet, no voice calls my phone is only working on emergency calls
Message 3325 of 3,646
by: t_will
community giff-staffer

on: 06/12/2018 | 09:52

Hi everyone, we have an active thread open for our current network issue where we have been and will be providing detailed updates on the work that the engineers are doing and the progress they have on fixing it. You can find it from the index page of the Service Updates forum or just by clicking this link.

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Feeling chatty? You can send me a message and we'll get rolling. Need a topic? Try here.
Message 3326 of 3,646
by: szabo46
on: 06/12/2018 | 10:15



I have no internet , no text or calls, emergency calls only! I'm based in London W2.

I switched to Giff Gaff 2 days ago, this service problem is disappointing.



Message 3327 of 3,646
by: dazfield101
on: 06/12/2018 | 11:33

There's an issue with sending textes and mobile data and phones calls, is there an update about it 

Message 3328 of 3,646
by: roxy_r
community giff-staffer

on: 06/12/2018 | 11:58

Hi @dazfield101,


Yes, we are aware of the issues and this Service Issue thread is the best place to get the latest updates. We do not have a time frame for when this issue will be fixed just yet, but if we do get any new information we will make sure we post it there to let you all know.

community manager in the Help&Support area
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Message 3329 of 3,646
by: sazzle2001
on: 06/12/2018 | 12:13
No internet or text messages in the IP28 area
Message 3330 of 3,646