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Think you've found an unreported service issue?

Started by: timo_t
On: 27/09/2015 | 10:00
Replies: 3387
Reply

by: flaxvert
on: 06/12/2018 | 13:03

@roxy_r Has porting in been temporarily suspended? The form to port won't load for anyone. 

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Message 3331 of 3,388
by: paul_d_
community giff-staffer

on: 06/12/2018 | 14:03

@flaxvert wrote:

@roxy_r Has porting in been temporarily suspended? The form to port won't load for anyone. 

Hi @flaxvert

 

Sorry for the delay responding, Will certain pass this along to our folks here and get that checked out.

 

Can you advise if this is the port in or port out forms,  What do your see when you use that form? Error page or something else?

 

Thanks for the flag.

 

Paul.

giffgaff Educator | WFH Team

Message 3332 of 3,388
by: flaxvert
on: 06/12/2018 | 14:14

@paul_d_ It is the port in form buddy. A few people asked in the Help forum so I tried it myself and get the following:

 

Go here and click on Keep my number https://giffgaff.com/profile/details

 

bandicam 2018-12-06 14-09-24-495.jpg

 

Then when I click on Transfer Your Number it takes me to https://giffgaff.com/

 

bandicam 2018-12-06 14-09-47-610.jpg

 

Some say they can't port away, but I can get my PAC to leave fine.

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Message 3333 of 3,388
by: woodyuk
on: 06/12/2018 | 15:49 edited: 06/12/2018 | 15:51

@paul_d_ the agents that man the giffgaff Twitter account are currently advising members that the Ask an Agent system is down,probably gone into meltdown I expect.

 

agents down.PNG

 

 

Message 3334 of 3,388
by: sloz
on: 06/12/2018 | 15:54
@woodyuk
Its still possible to raise a new ticket with the agent as long as you use the new agent link
Http://support2.giffgaff.com/app/ask

The old link redirects to the home page
Http://giffgaff.com/support/ask
As does the agent replies link
Http://giffgaff.com/support/questions
So you can't see any reply

I'm wondering if it's because of the temporary server that giffgaff are using
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Message 3335 of 3,388
by: pietrass8989
on: 06/12/2018 | 16:56

Hi why I cant use my internet ??? To day is all time disconnect.

Message 3336 of 3,388
by: ray2
on: 06/12/2018 | 17:59

@pietrass8989

 

here is the thread to explain what has happened,giffgaff will update in the thread below,you are not alone we are all having the same issue,giffgaff are working to get this fixed.

 

https://community.giffgaff.com/t5/Service-Updates/2G-3G-and-4G-services-impacted-across-the-UK-6-Dec...

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Message 3337 of 3,388
by: cazaline71
on: 07/12/2018 | 08:30

Hey folks. Still no SMS this morning for most members, any chance you can update your service page with the SMS issue, twitter is very busy with lots of any people, they need pointed to a page which has the latest info  

 

Cheers everyone and good luck! 

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Message 3338 of 3,388
by: antonlg
community giff-staffer

on: 07/12/2018 | 09:35
Hiya @cazaline71, @aliciahill,
Thank you for the heads up! We are aware of this issue with text messages displaying a 'Not sent' error to the sender while the recipient might receive it multiple times. The engineers are working to resolve this as we speak.
As soon as we have a new update on this, we'll come back here and on the main thread:
https://community.giffgaff.com/t5/Service-Updates/2G-3G-and-4G-services-impacted-across-the-UK-6-Dec...

Talk to you very soon,
Anton
Message 3339 of 3,388
Highlighted
by: cazaline71
on: 07/12/2018 | 11:25

@antonlg wrote:

Hiya @cazaline71, @aliciahill,
Thank you for the heads up! We are aware of this issue with text messages displaying a 'Not sent' error to the sender while the recipient might receive it multiple times. The engineers are working to resolve this as we speak.
As soon as we have a new update on this, we'll come back here and on the main thread:
https://community.giffgaff.com/t5/Service-Updates/2G-3G-and-4G-services-impacted-across-the-UK-6-Dec...

Talk to you very soon,
Anton

Thank you @antonlg

 

By any chance, what position should H&S members have for compensation, has giffgaff said what they are going to do or continute to tell them to check the service updates page. Cheers

 

Ritchie 

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Message 3340 of 3,388