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Think you've found an unreported service issue?

Started by: timo_t
On: 27/09/2015 | 10:00
Replies: 3444
Reply

by: guy_ow
community giff-staffer

on: 04/01/2019 | 18:00
@gwpreston - cheers, this will most likely be interlinked with the other community issues that we are still experiencing - more on that here: https://community.giffgaff.com/t5/Service-Updates/Ongoing-Community-Platform-Issues-6th-December-201...
Message 3431 of 3,445
by: gwpreston
on: 04/01/2019 | 18:04

@guy_ow wrote:

@gwpreston - cheers, this will most likely be interlinked with the other community issues that we are still experiencing - more on that here: https://community.giffgaff.com/t5/Service-Updates/Ongoing-Community-Platform-Issues-6th-December-201...

@guy_ow

   Thanks for the prompt response, much appreciated I will inform other members experiencing this issue 👍😊

Message 3432 of 3,445
Highlighted
by: spacefrog
on: 09/01/2019 | 00:23

In help and support the number of posts in a thread counters are not working........

this thread for instance has five replies yet in only shows one, and the help and support forum is terribly slow....... 

Screen Shot 2019-01-09 at 00.22.08.png

 

 

 

 

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Message 3433 of 3,445
by: spacefrog
on: 13/01/2019 | 02:43

private messages arent working? are yours?

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Message 3434 of 3,445
by: jaymailsays
on: 13/01/2019 | 04:07

@spacefrog wrote:

private messages arent working? are yours?

No!

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Message 3435 of 3,445
by: dez_d
community giff-staffer

on: 13/01/2019 | 09:00

@jaymailsays

@spacefrog

 

Hey

Thanks for flagging this up. It looks like the ability to send PM's failed sometime yesterday, although the issue has been around for a while.

It normally just comes back on by itself but it seems to be taking longer than normal to correct itself.

Sorry for the inconvenience it's causing.

 

Dez

giffgaff Educator | WFH Team
“Click“Click“Service
Message 3436 of 3,445
by: jaymailsays
on: 13/01/2019 | 13:49

@dez_d

 

Tried sending you a PM as a test. Failed!

 

In compose mode, the keyboard now disappears each keystroke in the PM area.

 

As you say the ongoing fault usually rights itself. 

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Message 3437 of 3,445
by: dez_d
community giff-staffer

on: 13/01/2019 | 14:56

@jaymailsays

 

I've just sent you an email as it's still ongoing.

 

Dez

giffgaff Educator | WFH Team
“Click“Click“Service
Message 3438 of 3,445
by: natty88
on: 16/01/2019 | 08:06 edited: 16/01/2019 | 08:11

Anyone else getting rebounded notifications from start middle and end of December and start of January  I've had around 45 to 50 SO far 

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Message 3439 of 3,445
by: jonkent
on: 16/01/2019 | 08:39
@natty88

Yeah, I woke up to an absolute boatload this morning, seems a couple of other members did also:

https://community.giffgaff.com/t5/Service-Updates/Ongoing-Community-Platform-Issues-6th-December-201...
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Message 3440 of 3,445