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Think you've found an unreported service issue?

Started by: timo_t
On: 27/09/2015 | 10:00
Replies: 3550
Reply

by: 4128334
on: 16/01/2019 | 08:56

Same here notification's from December by the bucket full.

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Message 3441 of 3,551
by: sha_shah1
on: 16/01/2019 | 08:57

@natty88

Yes i am receiving them tooIMG_20190116_085230.jpg

 

 

and when i click on them it took me hereIMG_20190116_085130.jpg

 

 

15 days back

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Message 3442 of 3,551
by: dez_d
community giff-staffer

on: 16/01/2019 | 15:00

Hi all

I got a few notifications myself this morning from the same sort of time. This is of course down to the ongoing issues the site is experiencing. You have probably already seen the service issue we have for it but incase anyone hasn't it's here - https://community.giffgaff.com/t5/Service-Updates/Ongoing-Community-Platform-Issues-6th-December-201...

 

Thank you all for your continued patience while we try to resolve this.

 

Regards

Dez

giffgaff Educator

Message 3443 of 3,551
by: haseebhejazi
on: 16/01/2019 | 15:02
Same problem with me
Message 3444 of 3,551
Highlighted
by: rhort
on: 17/01/2019 | 07:31
I had 16 BA notifications, all from threads last month; I don't know if it's helpful, but they were all set by the same person (Jacob_BA).
Message 3445 of 3,551
by: jaymailsays
on: 17/01/2019 | 22:31

Agent link not working

 

Bad Request

 

Warning

There was an error with the request and the action could not be completed.
End of dialogue. Please dismiss dialogue before continuing
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Message 3446 of 3,551
by: dez_d
community giff-staffer

on: 18/01/2019 | 10:23

@jaymailsays wrote:

Agent link not working

 

Bad Request

 

Warning

There was an error with the request and the action could not be completed.
End of dialogue. Please dismiss dialogue before continuing

@jaymailsays

 

Thank you for alerting us to this. i've tried a few agent links but I can't replicate the issue.

Was it one particular link or was it all that you have tried? If it was a blip then it seems to have rectified itself.

 

Regards

Dez

giffgaff Educator

Message 3447 of 3,551
by: harrrrrry
on: 18/01/2019 | 11:27

@dez_d

 


i've tried a few agent links but I can't replicate the issue.

I don't have time to try it again today, but this problem has been around for a long time. I suspect you can still reproduce it by doing the following:

 

  • open a browser (I mostly use firefox but I think I've seen it in opera too)
  • log in
  • use forum pages exclusively for more than 20 minutes -- do not visit any giffgaff.com pages
  • now try to visit the agent page.

It fails because you have become logged out of the servers that handle the non-forum pages, but the ask pages seem to be checking only your login status on the forum server and therefore don't prompt for a new login. Yet if you visit the agent page without being logged in to the forum, it will properly prompt for a new login.

 

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Message 3448 of 3,551
by: dez_d
community giff-staffer

on: 18/01/2019 | 12:13

@jaymailsays

@harrrrrry

 

I've been asked to see if you would be able to provide some further information to help us understand this.

Do these error messages appear when trying to update an existing case or when trying to create a new one.

Just wanted to get some idea of the journey you guys are having when this error pops up.

 

Regards

Dez

giffgaff Educator

Message 3449 of 3,551
by: jaymailsays
on: 18/01/2019 | 13:07

Hi @dez_d

I was actually looking for a particular agent page to copy the link to use in help and support (incorrect balance report) on android mobile view (chrome)

 

I had been logged in on H&S but the agent menu asked me to log in again, successfully completed, able to see menu and select option. The hiccup occurred  when clicking 'Do you still need help' and the agent report page failed with the warning that I copied. I tried on firefox and got the same result.

 

It did come back on stream later but as I was at work, I couldn't properly respond until now.

 

Thanks for the follow up. Was there any unplanned maintenance going on?

 

 

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Message 3450 of 3,551