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Think you've found an unreported service issue?

Started by: timo_t
On: 27/09/2015 | 10:00
Replies: 3890
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by: normanjwatt
on: 14/08/2019 | 19:43
I have this issue on 2 sims which renewed recurring Goodybags ending 13th and start 14th August.
Message 3881 of 3,891
by: barnestormer
on: 15/08/2019 | 07:55
Morning @woodyuk
Same issue for me, raised it with GG on the 14th.
Thanks for this
Message 3882 of 3,891
by: jfc1951
on: 16/08/2019 | 14:57 edited: 16/08/2019 | 14:59

Hi @paul_d_  there seems to be something brewing.

 

So far  I have seen three reports of members seeing the message  "You’ve got 0 MB of EU roaming data left".

 

It is not a message I have come across before and it seems not relevant to the members'  cirumstances. Is it, I wonder, associated with limiting the 40GB roaming allowance to 20GB and it is being displayed when it ought not to be.

 

Threads

 

Two separate reports here, post 1 and 6 https://community.giffgaff.com/t5/Help-Support/You-ve-got-0-MB-of-EU-roaming-data-left/td-p/23743937

 

And https://community.giffgaff.com/t5/Help-Support/Roaming-in-the-EU-with-15-goodybag/td-p/23744163

 

EDIT to correct typos, sorry!

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 3883 of 3,891
by: jfc1951
on: 16/08/2019 | 15:03

@paul_d_  and I find the same message displayed under my active goodybag on my dashboard.

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 3884 of 3,891
by: germansheppard234
on: 16/08/2019 | 16:46

@paul_d_ 

My roaming states used up to which is a nonsense 

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Message 3885 of 3,891
by: max54
on: 16/08/2019 | 20:38

I have "you have 0mb EU data roaming left" showing on my account.

I haven't been in EU since Christmas so that's obviously very wrong. Can this be fixed asap as I'm going tomorrow to France with 2 kids aged 2 months and 2 years. 

 

Message 3886 of 3,891
by: guy_ow
community giff-staffer

on: 16/08/2019 | 21:17
Evening @max54

This is something we are currently aware of and currently investigating - more information can be found here: https://community.giffgaff.com/t5/Service-Updates/EU-Data-Allowance-Not-Showing-Correctly-16-August-...

Although it shows as 0MB this is just a display issue, so you should still have data that can be used abroad in the EU.

Cheers
Guy

giffgaff Educator

Message 3887 of 3,891
by: nefarius
on: 16/08/2019 | 21:19

Try dialling 43430 option 2 and listen to your remaining balance. Is it correct? @max54 

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Message 3888 of 3,891
by: mrsgrowler
on: 17/08/2019 | 09:02

@guy_owwrote:

Evening @max54

This is something we are currently aware of and currently investigating - more information can be found here: https://community.giffgaff.com/t5/Service-Updates/EU-Data-Allowance-Not-Showing-Correctly-16-August-...

Although it shows as 0MB this is just a display issue, so you should still have data that can be used abroad in the EU.

Cheers
Guy

Does this mean @guy_ow that when the display issue is fixed there will be a “proper” EU data allowance figure available.

I only ask because I dealt with a query on H&S where someone with the £20 bag was confused over how much “EU data” they had left as they had used some in the U.K. before going to the EU so they weren’t sure how much of their remaining allowance was available for use while they were away 

And as this bag (and the £25 one) now come with split data - ie it isn’t a straightforward “you’ve used this much so there’s this much left” I said giffgaff probably wouldn’t provide that info so can I tell them I was wrong?

And if so how will it work?

Will it display for every bag or just those that come with split data?

And will it include the 1GB bonus or will that still appear separately?

 

Sorry if I have missed a thread where this has all been explained.

If there is one please let me know and I’ll go there for more information and to maybe add some comments.

Cheers

 

Thank everybody you think deserves it by awarding Kudos. And give Best Answer to the post that has helped you the most
Message 3889 of 3,891
by: sloz
on: 20/08/2019 | 15:47
There's currently a problem with logging in via a browser,
It shows an error and redirects to
Http://giffgaff.com/activate

There's no problem accessing the giffgaff app, including accessing and posting in the community
And topping up or purchasing a goodybag
Get a free giffgaff Sim
Message 3890 of 3,891