The following step by step guide will walk you through installing the settings for Internet and MMS. The settings for both Internet and MMS have been combined into a single APN and will work for most Android phones.
Press the Menu key
Tap Settings. For older Android versions, go to Wireless & networks section and tap More
Tap Mobile networks
Tap Access Point Names
We advise deleting the existing giffgaff APN settings. To do so, press the giffgaff APN,go to Menu, then tap Delete APN
Don't worry, this happens sometimes if the APNs have become corrupted. The phone has a long list of APNs that you cannot see until you insert a SIM that will use them but these APNs can become corrupted causing force close errors or just stopping the settings being saved. To get around this we need to delete all the APNs and start again:
Connect your phone to Wi-Fi at home, at friends or a local hotspot
Tap the Up Arrow to open All Apps
Tap Search (magnifying glass icon top right)
Type APN Backup into the search box and tap Search (magnifying glass icon top right)
You will get a result APN Backup & Restore, tap it and tap Install on the next screen
Tap OK on the warning screen
Wait for the phone to say Successfully Installed in the notification bar at the top
Press the Back key twice to return to the home screen
Tap the Up Arrow to open All Apps
Tap APN Backup & Restore
Tap Delete APNs
Tap Yes to the warning and then tap Close on the Delete Succeeded message
Press the Back key to return to the home screen
Turn off your Wi-Fi connection
Switch your phone off and back on again
You will now be able to enter the internet settings following the instructions above
If after entering all the settings successfully and rebooting your phone you still cannot access the internet then it's time to double check the settings. Some third-party keyboards can add an extra space at the end of the different fields (username, password, etc...) and this will stop it working so check and remove extra spaces. Also check all . and : are correct and you haven't put a , or ; by mistake.
If you are running JuiceDefender then remove it until you have installed the settings and got your connection working as it is known to sometimes cause problems with the connection.
Some people have also had problems with other APNs conflicting or even overriding the giffgaff APN so try removing all other APNs and just leave the giffgaff APN with the green dot next to it.
For some reason, the Orange branded San Francisco will not work with a single APN. If you have a San Francisco you will need to use 2 separate APNs as set out in this thread.
If everything is correct but you still can't access the internet and you've activated your SIM card recently then there could be a data bar on your account. All SIM cards are sent out semi-activated with data barred so you can check the signal strength before you activate and top up.
You will be able to get OTA Updates when using giffgaff's network for your internet connection and also when using Wi-Fi at home, a friend's or a hotspot. If your phone was supplied by another network then you will still get the updates from that network, if it is unbranded then the updates will come directly from the manufacturer.
Some major updates like going from 1.6 to 2.1 or going from 2.1 to 2.2 will usually reset all your network settings and you will have to enter them again following the instructions above from the beginning.
All Android phones currently detect that giffgaff runs on the O2 network and automatically sets the voicemail number to the O2 voicemail number 901. If your phone is running Android 2.1 then you will be unable to change the voicemail number from 901 and you will have to ring 443 manually.
If you are running Android 1.6 or 2.2 then you can change the number to 443 as follows:
Press the Menu key
Tap Voicemail settings
Tap Voicemail number then tap the text box and enter 443 then tap OK
Press the Back key 3 times to return to the home screen
Turn your phone off and back on again
If you are running Android 4.0 (Ice Cream Sandwich) or above, then you can change the number to 443 as follows:
Open the dialer.
Press the menu key.
Tap Voicemail Settings.
Tap Voicemail Number then tap the text box and enter 443 then tap OK.
giffgaff does not allocate you a phone number until after the SIM is activated and topped up for the first time.
This means that your phone number is not programmed to the SIM, so your Android phone cannot read it from the SIM. Unfortunately, Android phones are not capable of programming your number to the SIM which can cause two different problems:
Your picture will not show in text conversations and various other places. The fix for this is to add your phone number to the contact at the top of the contacts list called My contact card that should already show your name. If you don't have this special contact try adding it if it still doesn't work then look at the next solution.
Some applications will not work as these require your phone number to identify you. The fix for this requires that you put your SIM into another phone to program your phone number to the SIM card. Most SE and Nokia phones can do the job, even the iPhone can program your number to the SIM so just borrow a friends phone for a minute or two if you don't have a spare phone at home.
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