When you are using a new phone with your giffgaff SIM, you may have to enter the settings manually, to enable you to use data and send MMS. This guide gives you the most appropriate methods to update the settings for each type of phone.
Here is a quick video that will guide you through all the steps
If you would rather read about it check out the section below:
The main manufacturers selling Android phones are now making giffgaff settings available automatically. Make sure that your phone software is updated to the last version made available by the manufacturer.
When your phone is up-to-date, go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. There, select giffgaff
If your settings are not automatically available yet, you can modify them manually.
Go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name.
Create a new APN
Fill the APN with the settings available in Data & MMS settings below and save it
Dual SIM Manual update
Step 1 - Create a new APN for giffgaff :
Go to Settings > Wireless & Networks section > More .. > Mobile Networks > Access Point Name
Once on the APN page, create, save and set as active a new APN for giffgaff using the standard details.
Step 2 - Set your giffgaff sim as the sim to be used for mobile data:
Go to Settings > Wireless & Networks >Sim cards (or SIM card manager)> Preferred SIM card
Set your giffgaff SIM as preferred SIM for mobile data (it may show as Data service network)
Step 3 - Enable Mobile data for your giffgaff SIM:
Go to Settings > Wireless & Networks > Data Usage > At the top of the page, select the SIM Tab associated with your giffgaff SIM.
Once you are on the selected Tab, switch mobile data on.
Important Note: Unless all of the steps above are completed you will NOT get a data connection on a Dual Sim Device.
We have many guides giving more detailed instructions to set up data on Android phones, just search for your phone model on this page.
If your iPhone is running iOS 7 or above then you will receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the carrier profile.
If you haven't received the notification then you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G data connection and going to:
Settings > General > About
Wait a few seconds and the iPhone should prompt you that an update is available.
If your iPhone is running an older version, you will have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.
Changing your carrier profile manually
If your iDevice is running an older version of iOS, it is possible to modify the data settings with the following method.
This will replace your current profile with giffgaff's data settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.
If you are using a version of the BlackBerry operating system prior to BB10, your settings are managed through BlackBerry services and are configured automatically when you activate BlackBerry Services within the My profile & settings page of My giffgaff
giffgaff settings are available by default in all BlackBerries using BB10 or above