Knowledge Base

Internet and MMS settings (APN) guide

Started ‎20-03-2012 by
Modified ‎07-12-2018 by

When you are using a new phone with your giffgaff SIM, you may have to enter the settings manually, to enable you to use data and send MMS. This guide gives you the most appropriate methods to update the settings for each type of phone.

Here is a quick video that will guide you through all the steps

If you would rather read about it check out the section below:

More Information

Software Update

The main manufacturers selling Android phones are now making giffgaff settings available automatically. Make sure that your phone software is updated to the last version made available by the manufacturer.

When your phone is up-to-date, go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. There, select giffgaff

Manual update

If your settings are not automatically available yet, you can modify them manually.

  • Go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name.
  • Create a new APN
  • Fill the APN with the settings available in Data & MMS settings below and save it

Dual SIM Manual update

Step 1 - Create a new APN for giffgaff :

  • Go to Settings > Wireless & Networks section > More .. > Mobile Networks > Access Point Name
  • Once on the APN page, create, save and set as active a new APN for giffgaff using the standard details.

Step 2 -  Set your giffgaff sim as the sim to be used for mobile data:

  • Go to Settings > Wireless & Networks >Sim cards (or SIM card manager)> Preferred SIM card
  • Set your giffgaff SIM as preferred SIM for mobile data (it may show as Data service network

Step 3 - Enable Mobile data for your giffgaff SIM:

  • Go to Settings > Wireless & Networks > Data Usage > At the top of the page, select the SIM Tab associated with your giffgaff SIM.
  • Once you are on the selected Tab, switch mobile data on.

Important Note: Unless all of the steps above are completed you will NOT get a data connection on a Dual Sim Device.

We have many guides giving more detailed instructions to set up data on Android phones, just search for your phone model on this page.

Using the official giffgaff carrier profile

If your iPhone is running iOS 7 or above then you will receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the carrier profile.

If you haven't received the notification then you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G data connection and going to:

  • Settings > General > About

Wait a few seconds and the iPhone should prompt you that an update is available.

If your iPhone is running an older version, you will have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.

Changing your carrier profile manually

If your iDevice is running an older version of iOS, it is possible to modify the data settings with the following method.

Reset the profile of your iPhone or iPad by using Safari and clicking this link to download giffgaff's carrier profile:

To use it:

This will replace your current profile with giffgaff's data settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.

Manual updating of MMS Settings

  • Go to Settings
  • Go to Mobile (or Cellular)
  • Go to Mobile (or Cellular) Data
  • Under MMS, enter the MMS SETTINGS below
  • Switch mobile data OFF and ON.

MMS Settings

Username: giffgaff
Password: {Leave Blank}
MMS Proxy:
MMS Max Message Size: 2097152
MMS UA Prof URL: {Leave Blank}

Please Note: MMS will not work unless your 3G / 4G mobile data is turned ON. To turn ON go to:

  • Settings
  • General
  • Mobile Data

If your phone is using Windows 8, giffgaff settings are automatically available. If you are using an older version of Windows Phone, you will have to use one of the methods below.

With an app

If your settings are not accessible already in the menu of your Windows Phone, you can install the Mobile Network app. It will allow you to update your settings manually.

Manual update

To change your data and MMS settings:

  • From your home screen, flick left to the Application list
  • Select Settings
  • Select Mobile
  • Select Add Internet APN and insert the Data & MMS settings from below
  • Select Save

More detailed instructions for your particular handset can be found here.

If you are using a version of the BlackBerry operating system prior to BB10, your settings are managed through BlackBerry services and are configured automatically when you activate BlackBerry Services within the My profile & settings page of My giffgaff

giffgaff settings are available by default in all BlackBerries using BB10 or above

If your phone is using an operating system which is not listed above, you can still use the same settings.

Phones using 3G / 4G

If your phone is using 3G or 4G data you can simply use the Data & MMS settings described in the next section.

Phones using WAP

If your phone is using WAP data instead you can also use the Data & MMS settings. You will just need to add the following to the settings:

  • Internet Proxy:
  • Internet Port: 8080

If you need more help, the community is always here to help you.

Depending on the model of your phone you can create one APN with both data and MMS settings or create one separate APN for each.

Note: if your phone has APN settings for Data and MMS altogether in one page, then leave the APN type blank.

In order to avoid any conflict, we advise removing existing APN settings.

Data Settings

Username:         giffgaff
Password: {Leave Blank}
Proxy: {Leave Blank}
MCC: 234
MNC: 10

Make sure not to confuse "proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is

MMS Settings

Username: giffgaff
Password: {Leave Blank}
MMS Proxy:
MMS Port: 8080
MCC 234
MNC: 10
APN Type: mms

Note: if your phone has APN settings for Data and MMS altogether in one page, then leave the APN type blank.

Ask our community

Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.

Ask a question