Knowledge Base

Can I change my Mobile Number?

Started ‎20-03-2012 by
Modified ‎27-07-2018 by

Yes you can but if it's due to a nuisance call we'd advise you to let us know so we can investigate it further.

If the nuisance calls/texts are Premium Rate Services then you can stop them by texting STOP to the shortcode number of these services.

Alternatively, please contact an agent and give us details about the calls/texts you are receiving.

If you would like to change your mobile number, there are two available options. Before you start, please note that whichever method you choose you will be allocated a random number.

If you want to choose your number or want a memorable number then you will need to purchase a premium number elsewhere and transfer (port) it into giffgaff.

More Information

  • Log in here
  • Read and follow the instructions and warnings.
  • Click Change my number.
  • On the next page confirm that you wish to go ahead. This is permanent, you cannot get your old number back after you've confirmed you wish to go ahead.

Your number will be changed within 4 hours. Your credit and goodybags will not be shown on your account until the new number is ready.

This service is only available between 4.30am and 9.30pm and can only be used twice per account. If you need to change your number a second time, you can, by repeating the process, at least 24 hours later. For potential third or subsequent number changes (apart from number porting, using a pac obtained from another network) please apply to an agent by using method 2 shown below.

  • Contact an agent
  • When your new number is ready, you will be given instructions on what to do next.
  • Wait, while the new number activates and you're good to go.

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