Knowledge Base

How do I check coverage?

Started ‎20-03-2012 by
Modified ‎30-07-2018 by

Having issues with your signal is never fun but we can help you narrow in on the what is causing it. One of the first thing we need rule out is a known or reported mast issue in your area. In this article you will find the page where you can check the coverage and also what to do next depending on your result.

After checking

So, you've checked the service in your area, now what?

Well, if it has displayed an issue with your area then you just have to sit tight. Mast problems get sorted by engineers, so they will go back to normal soon. If it displays poor signal in your area due to lack of masts then I'm afraid that there is nothing that can be done.

If there are no issues displayed in your area then you should assume that it isn't a local area problem. Sometimes the tool takes a little while to update, but it's best to assume that it isn't related. 

We prepared a guide to help you identify the signal issues to solve them, have a look here.

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