Knowledge Base

How do I lift my Adult Content Restriction?

Started ‎22-03-2012 by
Modified ‎26-09-2018 by

giffgaff follows the industry standard of restricting access to sites with adult content through our mobile data network in accordance with the UK Code of Practice for the Self-Regulation of content on mobiles. If you are 18 years or over you can apply to lift the adult content restriction using the following procedure.

Please be aware that driving licences issued in Northern Ireland cannot be used to lift the adult content bar at the moment. Only GB driving licences issued by the DVLA are valid for submission. 

More Information

  • Log in and head to My giffgaff and then My profile & settings.
  • In the Phone and call service settings section, click on Open.
  • Now select I want to access adult content
  • Select either your machine-readable Passport or your GB driving licence as a form of ID
  • If you selected GB Driving Licence, select your gender.
  • Enter your passport or driving licence number into the box using all chevrons <>
  • Tick the box to agree to the terms and conditions and then hit save.

It will display the form that you need to complete with either your machine-readable passport or GB driving licence details, to confirm that you are 18 years old or above.

Note: When trying to access sites before removing the adult content block, you will experience either a redirect to the adult removal page on giffgaff or receive a browser error message, depending on whether you are using standard browsing (http) or secure browsing (https).

Your passport must use the machine-readable format described below.

At the bottom of your passport photo page there are two lines with many chevrons (“<“). Each line has 44 characters in total.

Enter all of the characters (including the chevrons) from each line into the boxes provided. The first line only includes letters and chevrons whereas the second one starts with numbers and also has letters and chevrons.

pp2.pngPlease note: This picture is only a sample & cannot be used to remove the adult content block.

Enter your U.K. Driving Licence number (full or provisional), which you will find in section 5 of your licence. It's 18 characters long and includes a combination of letters and numbers.

Note: Don't forget to include the numbers at the end but do not don't include any spaces.

Sample gg dl.pngPlease note: This picture is only a sample & cannot be used to remove the adult content block.

If you hold an old style green or pink paper driving licence, you need to add the issue number as the last 2 numbers.

U.K. drivers Licence.jpg

It can take up to 24 hours for the bar to be lifted, but it normally processes within minutes except for BlackBerry users which can take longer. Once the change has been processed, the message will change from 'OFF' to 'ON' and you should also receive a text confirming the process has completed.

Note: You will need to switch your phone OFF/ON again and the bar will have been lifted.

The system does not accept passports which do not have the machine-readable format used above. The form will be submitted but the screen will keep displaying the "Your adult content changes are in progress, please check it later" message and the bar won't be lifted.

Because of their specific format, driving licences issued in Northern Ireland can't be used to lift the adult content bar.

We are looking at other ways of removing the adult content restriction and will update this guide when new methods are introduced.

If you have tried the above and you were shown a timeout, gremlins screen or if the "Your adult content changes are in progress, please check it later" message is displayed for more than 24 hours, then you will need to login and contact an agent. Please be aware that it can take up to 5 working days for the technical error to be resolved.

Note: If you submit the reference number for another type of document, the process may appear to work but the "Your adult content changes are in progress, please check it later" message will be displayed for several days before it is finally rejected by the system.

Please do not contact the agents under these circumstances as the agents will be unable to assist as the agents are not authorised to remove the bar.

Note: O2 shops are unable to lift the 18+ restrictions. It must be done with documents mentioned above through your account settings.

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