Topping up your giffgaff balance with a voucher is easy. You can either call 43430 and follow the prompts or go online in the Top up section and click the redeem a voucher button after selecting the amount. Read below for a detailed guide on both ways and more.
giffgaff vouchers can be bought in most shops providing epay, payzone or paypoint services. Don't know where to find one of these shops near you? Check thisarticle for more details. You can also find them in Post Offices and most supermarkets.
If you can't find a giffgaff voucher at your favourite shop, you can get an O2 voucher, they also work. If you buy a voucher for O2, make sure to follow the steps described in the next sections, and not those printed on the voucher itself.
At the moment, using this way of payment you can buy a goodybag with your voucher only the first time - when you activate. Afterwards, to buy a goodybag or gigabag, first redeem your voucher into airtime credit as shown above and then seehow to buy a goodybag from airtime credit.
Sometimes trying to redeem a voucher online can have problems. One recurring issue members run into is a 'burnt voucher' where the system thinks the voucher code has been used when in fact it is still valid.
giffgaff agents can solve the 'burnt voucher' error immediately but raising a case can be a bit tricky for newer members so were trying something new.
So, instead of raising a case with the agents and waiting for a reply, we'll bring the agent to you and they'll solve the voucher issue right then and there.
It means that when you get a 'burnt voucher' error a chat box will appear that will connect you to an agent.
It's important to know that there are three conditions that must be met before the chat box pops up:
The member is in the activation flow/ top up page and trying to top up with a voucher
You have received the specific 'burnt voucher' error message
An agent is available
Provided the three conditions are met then the chat window will open and you will be able to interact with the agent to have your issue resolved.