Get Help
Community

I can't send or receive MMS, why?

There are two different reasons that could explain these symptoms.



 

 

Your MMS settings are incorrect


 

 

Sometimes the automatic settings work well for call, SMS and Internet but were unable to modify the parameters for MMS. It's typically the case when you can neither send nor receive MMS.

 

You can change the MMS settings manually, the correct settings are:

 

APN: giffgaff.com
Username: giffgaff
Password: {Leave Blank}
Server: http://mmsc.mediamessaging.co.uk:8002
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS Proxy:      82.132.254.1
MMS Port: 8080
MCC 234
MNC: 10
APN Type: mms

 

 

If you need more information on how to change these settings, you can search for your particular phone model here.

 

 Back to top

 

Your balance is insufficient




If you are able to receive MMS but not send them, your settings are correct but you may have an insufficient balance to complete the operation.

 

MMS are not included in the goodybags allowance and they cost 16p each. If you don't have credit in your balance, you will need to top up to be able to send MMS.

 

You can find more information about topping up in this article.

 

 

 Back to top

 

Handy Links




 

 Back to top

 

 

Version History
Revision #
22 of 22
Last update:
‎18-11-2016 23:41
Updated by: