Knowledge Base

I can't send or receive MMS, why?

Started ‎20-03-2012 by
Modified ‎07-12-2018 by

There are two different reasons that could explain these symptoms.

More Information

Sometimes the automatic settings work well for call, SMS and Internet but were unable to modify the parameters for MMS. It's typically the case when you can neither send nor receive MMS.

You can change the MMS settings manually, the correct settings are:

Username: giffgaff
Password: {Leave Blank}
MMS Proxy:
MMS Port: 8080
MCC 234
MNC: 10
APN Type: mms

If you need more information on how to change these settings, you can search for your particular phone model here.

If you are able to receive MMS but not send them, your settings are correct but you may have an insufficient balance to complete the operation.

MMS are not included in the goodybags allowance and they cost 16p each. If you don't have credit in your balance, you will need to top up to be able to send MMS.

You can find more information about topping up in this article.

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