If you are leaving giffgaff and moving to another service provider, you will need to request a PAC (Porting Authorisation Code) from giffgaff in order to give it to your new provider. Once issued, the PAC is valid for 30 days (after which it expires). Once you transfer your number out you will permanently lose any remaining giffgaff airtime credit, goodybag and payback points you've accumulated.
If you wish to bring an existing UK mobile number to giffgaff, you need to ask your current service provider for a PAC (Porting Authorisation Code). This article explains how to do this.
You'll need to give the PAC to your new network within 30 days and they will advise you of the likely transfer date.
As the transfer day approaches, don't forget to cancel any recurring goodybag settings or automated top-ups and remove your payment-card details from your dashboard.
If you have any airtime credit remaining, consider donating it to a charity that accepts donations by texting a KEYWORD to a five-digit mobile shortcode number.
giffgaff's Payback charities at the moment, voted for by members, are North West Blood Bikes, the MS Society, Children with Cancer UK, Macmillan Cancer Support and Twining Enterprise. You can donate by texting the shortcode below and the amount (£1, £2, £5 etc) to 70070.
North West Blood Bikes
Donate by texting GGBB51£1to 70070
(You can donate more by changing the £ amount - for example, "GGBB51 £10")
Donate by texting GGMS51£1to 70070
(You can donate more by changing the £ amount - for example, "GGMS51 £10")
Children with Cancer UK
Donate by texting GGCC51£1to 70070
(You can donate more by changing the £ amount - for example, "GGCC51 £10")
Macmillan Cancer Support
Donate by texting GGMM51£1to 70070
(You can donate more by changing the £ amount - for example, "GGMM51 £10")
If you request your PAC in error don't worry you can now (as of the 27th July 2016) cancel your PAC without having to wait for 30 days for it to expire.
After you have requested your PAC you will then see a banner on your My giffgaff page (shown below):
Now click or press on the "Cancel your PAC below", you will then be presented with the below screen:
Now click on "Cancel my PAC"
You will then receive a confirmation as follows:
You have now cancelled your PAC.
PLEASE NOTE: If you give your PAC Code to another network, our third party is aware of that and will not allow you to cancel your PAC, you will receive an error which means your PAC cannot be cancelled.
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