A SIM card is deactivated in the following situations:
You transferred your number to another provider (port out)
The SIM card has been banned following fraud or abuse
The SIM card is inactive.
Note that a SIM card declared as lost or stolen is deactivated to prevent any illegitimate usage but its number is transferred immediately to a replacement SIM. For this reason, the information in this article does not apply to SIM cards that have been declared lost or stolen.
Once a SIM card has been deactivated, it's not possible to reactivate it. Moreover, deactivating the SIM card returns the phone number associated with it to the pool of available phone numbers. It is therefore impossible to keep the phone number associated with a deactivated SIM.
When a SIM card is likely to be deactivated for inactivity, we will send a first communication one month before the deactivation of your SIM card. If there is still no activity with this SIM a second email is sent roughly 48 hours before to warn the member they only have a short time left to act. If none of the necessary actions to keep the SIM active are performed then the SIM deactivation procedure will be initiated.
When your SIM card is deactivated or you port out, it does not affect your giffgaff account so you can still be part of the Community. Your giffgaff account will act in the same way as it did before you activated a SIM.
If you activate a new SIM, you'll be able to register it with your existing giffgaff account during the activation process.
Any credit available on your SIM card at the time of deactivation is lost, as per the Terms and Conditions. This credit is not refundable so we advise to use it before the deactivation of your SIM card.