Sony

Sony Xperia Z2             If you need more information about how to use your Xperia Z2, look no further. You will find below solutions to solve all your questions about this device.        Manufacturer's documentation   User Manual Warranty Information Environmental declaration         Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

Check the signal strength icon in the status bar to make sure that your phone is connected to a network . If the signal is low or there is no signal, move to an open location, or get close to a window.   Check the signal strength on the phone screen. If you generally get good coverage in this area, check if there is no temporary mast issue or network issues. Remove any accessory covers or shells from the phone temporary to check if covers affect the phones's signal strength. Try reconnecting by switching "Airplane mode" On and back Off. This resets the active connection. Switch off your phone and take out the SIM card. If the SIM card is not properly inserted or if the SIM tray is not fully closed, the phone may get disconnected from the network.  Put your SIM card in another phone to check if the issue is with your phone or your SIM card.     To turn off Airplane mode   From your Home screen, tap the settings icon. Find and tap Settings > More…. Unmark the Airplane mode checkbox.  

Restart your phone, and then turn Wi-Fi off and then on again.     Restart the router   Check that your router is Wi-Fi certified. Your phone is Wi-Fi certified, so if the router isn’t, the devices may not communicate properly.   Verify that you are in range of the Wi-Fi router. Check the Wi-Fi signal strength in the status bar . If the signal is low, or there is no signal, move closer to the Wi-Fi hotspot, that is, the device that provides the Wi-Fi network.     Make sure that both the phone and the router are using the latest software versions   Phone: Click here to check for software updates for the phone. Router: Contact the router manufacturer for instructions on how to update the router software.   Remove any protective case from your phone, and remove the phone from docks or stands to see if the Wi-Fi signal strength improves.     Use a static IP address   Contact your Internet service provider to ask about the IP address settings.   To manually set the IP address on your device   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Wi-Fi". Touch and hold the network you are connected to. Tap "Modify network". Tick the "Show advanced options" box. Under "I.P. settings", select "Static". Scroll down and enter the required settings. Tap "Save".   Check that the Wi-Fi sleep policy is set to always have Wi-Fi turned on.      To add a Wi-Fi sleep policy   From the Home screen, tap the "Settings" icon. Find and tap "Settings" > "Wi-Fi". Press the bars icon. Tap "Advanced". Tap "Keep Wi-Fi on during sleep". Select an option.       Change the Wi-Fi network security of your router to a different security encryption.   For instructions how to change the network security, check the user guide of the router or contact your router manufacturer.     Make sure potential interfering devices or appliances are not placed close to the Wi-Fi router.   Cordless phones, microwave ovens, baby monitors, wireless speakers, monitors and video transmitters that operate in the 2.4 GHz or 5 GHz bandwidth may interfere with a Wi-Fi network. If the problem persists, try changing the router to use 5 GHz or a lower 2.4 GHz channel.   For instructions on how to change channel, check the user guide of the router or contact your router manufacturer.

Sony Xperia Z1 Compact             If you need more information about how to use your Sony Xperia Z1 Compact, look no further. You will find below solutions to solve all your questions about this device.        Manufacturer's documentation   User Manual Warranty Information Environmental declaration         Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

Sony Xperia SP       If you need more information about how to use your Xperia SP, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Warranty Information Environmental declaration           Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

 This article explains how to keep your Xperia smartphone updated, to enjoy the best experience available for your phone.   Latest Available Version Update the Software from your Phone Update the Software using PC Companion      Latest Available Version  Back to top      Android version: Google Android 4.2 (Jelly Bean) Latest available software: 14.1.G.2.257 You can find your device’s current software version in "Settings" > "About phone" > "Build number / version"     This upgrade for your Xperia phone includes many improvements, such as: Improved camera functionality and stability Optimised display calibration and backlight performance Better battery life Faster email sync, display and download Smoother user experience, with performance tuning       Update the Software from your Phone  Back to top       Your phone will notify you when a new update is available, displaying the phone icon in the notification bar.       Tap this notification to open the Update Centre. There you will see details of the update. Tap the arrow icon to download the package.         When the download is complete, the progression bar will say "Ready to install" and the arrow icon will turn into an install icon. Just tap this icon to install the update. Your phone will restart during the procedure, don't worry it's completely normal.       Update the Software using PC Companion  Back to top       PC Companion is a collection of tools and applications the consumer can use when connecting the device to a computer.   PC Companion is installed when connecting the device to a computer using a USB cable. When installed, PC Companion automatically detects the device and notifies the consumer if there is new software available.              The software update is done in three steps.     The computer is prepared for the software download. The software is downloaded from the Sony servers. The software is installed on the phone.         Troubleshooting issues with PC Companion     When updating your device software using PC Companion or Bridge for Mac, your computer must have access to the Internet.   Visit any website to verify that the computer can access the Internet. If there is no Internet connection, please check the cable, router and the Internet service provider.   If your computer has a firewall, make sure that the firewall doesn’t prevent the relevant update applications from running.     Checking the firewall Check your firewall and make sure that the following applications are allowed to access the Internet:   Sony Ericsson Update Engine.exe (If you are using a PC)  PCCompanion.exe (If you are using a PC)  Sony Ericsson Update Engine.app (If you are using a Mac computer)  Sony Bridge for Mac.app (If you are using a Mac computer)     After connecting your phone to the computer using a USB cable, PC Companion displays “Searching phone” but is unable to find the phone.   If your phone has a memory card, unmount and remove the memory card, then connect your phone to PC Companion again.   Before continuing, confirm that the USB cable isn’t damaged and that it is properly connected to the USB port on the computer. You could also try using another USB port.

Sony Xperia E               If you need more information about how to use your Sony Xperia E, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Warranty Information Environmental declaration            Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

Check the signal strength in the status bar to make sure your device is connected to a network. If the signal is weak or you have no signal, move to an open location free from obstructions, or get close to a window.   Check the device memory and memory card to see if memory is available. If the memory is full, remove messages or other files to free up space.     To view the status of your memory   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Storage" to view the status of your memory.   To delete a message From your Home screen, tap the "Settings" icon, then find and tap the "Messaging" icon. Tap the conversation containing the message you want to delete. Touch and hold the message you want to delete, then tap "Delete message" > "Delete". To delete conversations From your Home screen, tap the "Settings" icon, then find and tap the "Messaging" icon. Press the "Menu" icon, then tap "Delete conversations". Mark the checkboxes for the conversations that you want to delete, then tap the bin icon > "Delete".     Use the full phone number when you send a message. When you enter the country code, use “+” instead of “00″. Touch and hold “0″ to add a “+”.

This guides explains how to connect to a Wi-Fi Network with your Xperia phone and how to troubleshoot common issues.      Turning Wi-Fi On and Off and connect to a Wi-Fi Network Manually Add a Network Connection Troubleshoot issues with your Wi-Fi connection       Turning Wi-Fi On and Off and connect to a Wi-Fi Network      Back to top     Open the Notification Panel by swiping your finger from the top of the screen to the bottom. You will see the Wi-Fi icon in the panel. You can press the icon to turn Wi-Fi on or off. When Wi-Fi is on, it will scan for and connect to any known access points (access points you have previously connected to).   From the Home screen, press "Menu" > "Settings" > "Connections Settings"  > "Wi-Fi Settings". Access point device names and security requirements of detected Wi-Fi devices display under "Wi-Fi networks". Touch the access point, commonly known as the network, you want to connect to. Enter a wireless password if asked, and press "Connect".       Manually Add a Network Connection      Back to top    You can manually add a Wi-Fi connection from this same page.    Press "Add Wi-Fi network". Enter the "Network SSID". This is the name of the access point you are connecting to. Select the "Security" setting of the access point you are connecting to. If you select a security setting that does not match your access point, you will not be able to connect. If secured, you will also need to enter your access point's password. Press "Connect" to store the new information and connect to the access point.        Troubleshoot issues with your Wi-Fi connection      Back to top     Restart your phone, and then turn Wi-Fi off and then on again.  Restart the router. Check that your router is Wi-Fi certified. Your phone is Wi-Fi certified, so if the router isn’t, the devices may not communicate properly. Verify that you are in range of the Wi-Fi router. Check the Wi-Fi signal strength in the status bar . If the signal is low, or there is no signal, move closer to the Wi-Fihotspot, that is, the device that provides the Wi-Fi network.     Make sure that both the phone and the router are using the latest software versions   Phone: Click here to learn more about updating the software of your phone. Router: Contact the router manufacturer for instructions on how to update the router software.    Check the following router settings using your computer. If you are not sure how to change the settings, check the user guide of the router or contact your router manufacturer.   Network mode/speed: Change to auto or mixed mode instead of b, g or n. SSID and password: Make sure there are no special characters or characters which are not in the standard ASCII character set. DHCP: Make sure it’s turned on. You could also try setting a static I.P. address if you have problems accessing the Internet using your Wi-Fi connection. MAC filter: Make sure it’s turned off. Also set your phone as allowed. Channel: Try using another channel, preferable 11 or lower.   Add your phone’s MAC address to the MAC filtering table of the Wi-Fi router. Some routers require your MAC address.For instructions how to insert the MAC address to the MAC filtering table of the router, check the user guide of the router or contact your router manufacturer.     To check the MAC address of your phone   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "About phone" > "Status". Scroll down to "Wi-Fi MAC address".

If you are unable to transfer data from your Xperia phone to your computer with a USB cable, please read the advice below which will help you solve the most common issues.     Make sure that the USB cable is properly connected to the phone and computer. When connected, the USB icon is visible in the status bar on your phone.  Make sure that the USB cable isn’t damaged. Try using another USB cable or another USB port on your computer.  Restart your computer. Turn off the phone, remove the battery, and then remove and reinsert the memory card. Turn on the phone and then reconnect the phone to the computer using the USB cable.  Change the USB connection mode, and then connect your phone to the computer again using the USB cable.      To change the USB connection mode to mass storage mode   Make sure that your phone is not connected to a USB cable. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Xperia" > "USB Connectivity" > "USB connection mode". Tap "Mass storage mode (MSC)" > "OK". Tap "OK". Connect the phone and computer using the USB cable.     If you’re using Windows XP, you can install or update the MTP protocol on your computer. To automatically install or update the files you need, connect your phone to the computer using a USB cable, and then start the PC Companion application.   If you have problems transferring files using a regular file manager in Windows or Apple iOS, download a tool to help you transfer files. Try using one of the following tools from Sony:   pc-companion – File Manager (for Windows) media go (for Windows) sony bridge for mac (Apple iOS)   Media Go and Sony Bridge for Mac can determine the best settings for your device and convert and encode your media files for optimal performance before transferring them to your phone or computer.

Sony Xperia E1               If you need more information about how to use your Xperia E1, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Warranty Information            Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

The length of time the battery in your device can last before it needs to be charged depends very much on how you use your device. Fortunately there are many means to extend the life of your battery. Follow the steps below to make your battery last longer between charges.       Turn data on or off Adjust the Screen Brightness Turn on Airplane Mode Other Battery Saving Tips      Turn data on or off  Back to top     Disable all data connections over mobile networks to save power when you’re not using the Internet. Doing so does not prevent your phone from transmitting data over other wireless networks. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Data usage". To turn data traffic on or off, tap the on-off switch beside "Mobile data traffic" accordingly. You can also turn data traffic on or off by marking or unmarking the "Mobile data traffic" checkbox under "Settings" > "More…" > "Mobile networks".         Adjust the Screen Brightness  Back to top     Lower the screen brightness level. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Display" > "Brightness". Drag the slider to adjust the brightness. Tap "OK".     Turn on Airplane Mode  Back to top     Turn off your phone or activate "Airplane mode" if you are in an area with low network coverage. Otherwise, your phone repeatedly scans for the giffgaff network, which reduces your battery life. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "More…." Tick the "Airplane mode" checkbox. You can also press and hold down the power key and then select "Airplane mode" in the menu that opens.         Other Battery Saving Tips  Back to top       Add the Quick settings widget to your Home screen Turn off GPS, Bluetooth and Wi-Fi when you don’t need these features. You can turn them on and off more easily by adding the "Quick settings" widget to your Home screen. Tap and hold an empty area of your Home screen. Tap "Widgets" > "Tools". Tap and hold the "Quick settings" widget, then drag it to an empty area of your Home screen.     Acctivate STAMINA mode Use STAMINA mode to minimise battery consumption when the screen is inactive. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Power management". Tap the the round icon next to "STAMINA mode", then tap "Activate".     Increase synchronisation intervals Increase the synchronisation interval for your email, calendar and contacts. From your Home screen, tap the "Settings" icon. Tap "Email", then tap the "Menu" icon. Tap "Settings" and select an email account. Tap "Inbox check frequency" and select an interval option.     To access the battery usage menu Check the battery usage menu in the phone to see which applications use the most power. From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Power management" > "Battery".     Additional tips:   Close and exit applications that you are not using. Use a headset instead of speakers. A headset consumes less battery power than the phone’s loudspeakers.  Disable any live wallpaper

Check that you have enough credit, MMS are not included in goodybags and cost 16p each.   Make sure that you have turned on data traffic in your device.   To enable or disable data traffic from the Notification panel   Drag the status bar downwards. Tap the arrows icon.     Download settings for Internet and MMS.   To download Internet and messaging settings From your Home screen, tap the "Settings" icon Find and tap "Settings" > "Xperia" > "Internet settings". Tap "Accept".     Check the signal strength in the status bar to make sure your phone is connected to a network. If the signal is weak or you have no signal, move to an open location free from obstructions, or get close to a window.   Check the device memory and memory card to see if memory is available. If the memory is full, remove messages to free up space.       To view the status of your memory   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "Storage" to view the status of your memory.   To delete a message From your Home screen, tap the "Settings" icon, then find and tap the "Messaging" icon. Tap the conversation containing the message you want to delete. Touch and hold the message you want to delete, then tap "Delete message" > "Delete".   To delete conversations From your Home screen, tap the "Settings" icon, then find and tap the "Messaging" icon. Press the "Menu" icon, then tap "Delete conversations". Mark the checkboxes for the conversations that you want to delete, then tap the bin icon > "Delete".    Use the full phone number when you send a message. When you enter the country code, use “+” instead of “00″. Touch and hold “0″ to add a “+”.

Downloaded applications can cause the phone to behave unexpectedly or affect the phone performance. Use safe mode to check if any downloaded application causes the problem. In safe mode, the phone only starts with preinstalled software and applications.   If the phone performance improves in safe mode, it’s likely that one or more of the downloaded applications are affecting the phone negatively. You can then uninstall the most recently downloaded application and restart the phone.     To enable safe mode   Turn off the phone. Press and hold down the power key until the phone vibrates. Wait until the Xperia logo disappears. Press and hold the "Volume down" key. The device then restarts in safe mode. Restart the device to exit safe mode.       To uninstall an application from the Application screen   From your Home screen, tap the "Settings" icon. Tap the menu account, then tap "Uninstall". All uninstallable applications are indicated by a red cross. Tap the application that you want to uninstall, then tap "Uninstall".

Sony Xperia M              If you need more information about how to use your Xperia M, look no further. You will find below solutions to solve all your questions about this device.     Manufacturer's documentation   User Manual Warranty Information Environmental declaration          Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

Sony Xperia Z1             If you need more information about how to use your Xperia Z1, look no further. You will find below solutions to solve all your questions about this device.        Manufacturer's documentation   User Manual Warranty Information Environmental declaration         Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

If you experience troubles to charge your phone, you can follow the instructions below to try and solve this situation.   Disconnect the USB cable from the phone and then plug it into the Micro USB port on the phone again.  It may take a few minutes before the battery light lights up when you connect the phone to a power source. If the battery is drained, it may take up to 30 minutes for the phone to respond to the charging. During this time, the screen may stay completely dark, not showing a charging icon.  Make sure you use the Sony USB cable and power adapter that came with your phone, and that the cable is properly connected to the phone and the power adapter.  Charge the phone using another USB cable, or charge the phone from a computer USB port, to rule out whether there is something wrong with the cable or the power adapter.  Check that you’re using the correct Sony battery for your phone, and that the battery, its golden connectors or prongs aren’t cracked or broken.  Check the moisture indicator on the battery. Turn off the phone and remove the battery. The moisture indicator is located next to the battery connectors. The indicator should be white; if it is red, the battery is damaged.

Make sure NFC and Android Beam are activated in both phones.   To turn on the NFC function   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "More…". Tick the "NFC" checkbox.   To turn on the Android Beam function   From your Home screen, tap the "Settings" icon. Find and tap "Settings" > "More…" > "Android Beam". Tap the round icon so that it changes to "i".     Hold the phones next to each other so that the NFC detection areas are within scanning range. When the phones connect using NFC, they both vibrate and the file transfer starts.       NFC detection area   The location of the NFC detection area in a phone can vary depending on the phone. You can swipe an NFC tag against the back of your phone to detect where the NFC detector is located. For more information, refer to the User guide of your phone.     Make sure that you use the Album application when you transfer photos to another phone.  Make sure that you use the Xperi Walkman player when you transfer music to another phone.  Make sure that the Home screen is active on your phone when your phone is receiving files from another phone.  Transfer one file at a time.  Check that the other phone has full support for NFC.

Sony Xperia Z         If you need more information about how to use your Xperia Z, look no further. You will find below solutions to solve all your questions about this device.       Manufacturer's documentation   User Manual Warranty Information Environmental declaration            Frequently asked questions       What are the Internet settings? The phone freezes My battery runs out quickly Phone Software Update Connect to a Wi-Fi Network My Wi-Fi connection keeps dropping I cannot power on my phone The phone doesn't seem to charge No network coverage NFC file transfer isn't working Multimedia messaging isn't working Text messaging isn't working The phone isn't detected by the computer USB file transfer isn't working My device is asking for a PIN or a PUK code

It might be that the battery is drained. If the battery is completely discharged, the phone needs to charge for a while before the battery status light lights up. Charge the battery for at least 30 minutes, and then turn on the phone.       To turn on the phone   Press and hold down the power key  until the phone vibrates. Wait a while for the phone to start.