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Airtime Credit and Goodybag Clarification [until July 2015]

Started by: ian011
On: 06/07/2014 | 12:11
Replies: 17
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by: ian011
on: 06/07/2014 | 12:11 edited: 11/06/2016 | 12:12

 

There's a lot of confusion about which calls, texts and services are inclusive in goodybag allowances.

 

This short guide (expires 1 July 2015) will hopefully clear that up!

The replacement guide which takes effect from 1 July 2015 is here.

 

 

Inclusive calls, texts and services

 

Goodybags include "UK minutes" for the following calls:

    • standard landline numbers starting 01 and 02
      excluding Jersey, Guernsey and Isle of Man landline numbers (see list below) and
      excluding various non-landline 01 and 02 numbers (see list below)
    • non-geographic numbers starting 03
    • standard mobile numbers starting 071075 and 077079
      excluding Jersey, Guernsey and Isle of Man mobile numbers (see list below) and
      excluding various non-mobile 07 numbers (see list below).

Goodybags also include:

    • text messages to all UK landline and mobile networks
      excluding Jersey, Guernsey and Isle of Man landline and mobile numbers (see list below) and
      excluding various non-landline 01 and 02 numbers and non-mobile 07 numbers (see list below)
    • an allowance of internet usage
    • voicemail on 443 (each call takes one minute from the allowance).

 

 

Free calls and texts

 

Additional universal giffgaff benefits while you are in the UK:

  • calls, video calls and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days)
  • calls to 080 numbers are free
  • calls to 0500 numbers are free
  • Twitter and Facebook text updates are free. (Twitter texts suspended 4 February 2015)

Certain UK calls and texts are always free:

  • calls to 111 NHS non-emergency number are free
  • calls to 112 and 999 emergency services are free
  • calls to 116 helpline numbers are free
  • calls received while you are in the UK are free
  • receiving standard text messages is always free.

 

 

Non-inclusive calls, texts and services

 

Calls and texts to the following prefixes are NOT included in goodybags:

  • Calls and texts to Jersey, Guernsey and Isle of Man landline numbers (see list below)
  • Calls and texts to Jersey, Guernsey and Isle of Man mobile numbers (see list below)
  • Calls and texts to non-landline 01 and 02 numbers (see list below)
  • Calls and texts to non-mobile 07 numbers (see list below).

Calls and texts to the following premium prefixes are NOT included in goodybags:

  • Corporate numbers starting 055
  • VoIP numbers starting 056
  • Personal numbers starting 070
  • Pager numbers starting 076
  • Service Charge numbers starting 084, 087, 090, 091, 098*
  • Directory Enquiries Service Charge numbers starting 118.*

The following services are NOT included in goodybags:

  • Police non-emergency number on 101
  • Speaking clock on 123
  • Calls to mobile shortcodes
  • Sending text messages to mobile shortcodes
  • Receiving premium text messages
  • MMS (picture messaging)
  • Video calls
  • Calls and texts to non-UK numbers
  • Roaming charges while in Jersey, Guernsey or Isle of Man
  • Roaming charges while abroad.

In order to use these chargeable services, you will need airtime credit on your account.

 

 

 

The current selection of 3G goodybags can be found here http://giffgaff.com/goodybags-3g.

 

The current selection of 4G goodybags can be found here http://giffgaff.com/goodybags-4g.

 

UK call pricing can be found here http://giffgaff.com/index/pricing.

 

International prices can be found here http://giffgaff.com/index/international.

 

Roaming prices can be found here http://giffgaff.com/index/international#roaming.

 

 

Jersey, Guernsey and Isle of Man landline numbers:

Click to reveal
01481, 01534, 01624.

Jersey, Guernsey and Isle of Man mobile numbers:

Click to reveal
074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 07524, 07624, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379.

Non-landline 01 and 02 numbers:

Click to reveal

These are numbers which are used for various automated and dial-through services.

0203505,

Non-mobile 07 numbers:

Click to reveal

These are numbers which are used for various automated and dial-through services.

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

 

 

Need further information on Goodybags and call credit? This other article has a massive amount of detail.

 

See also this useful article: Why has my credit disappeared when I haven't used my phone?

 

 

A completely new and unified system of call charges, "the unbundled tariff", must be adopted by all landline and mobile operators for calls to 084, 087, 090, 091, 098 and 118 numbers on 1 July 2015. This guide therefore expires on that date.

 

 

Related articles:

Airtime Credit and Goodybag Clarificat​ion (until 1 July 2015)

Airtime Credit and Goodybag Clarificat​ion (from 1 July 2015)

Per minute, per second, per call? (until 1 July 2015)

Per minute, per second, per call? (from 1 July 2015)

The cost of sending and receiving text messages (until 23 March 2016)

The cost of sending and receiving text messages (from 23 March 2016)

Calling UK telephone numbers from abroad

 

Edited 2015-02-03 - added five new entries (074414, 075200, 075201, 075378, 075379) to list of non-mobile numbers.

 

Message 1 of 18
by: rayhoo
on: 06/07/2014 | 14:45 edited: 06/07/2014 | 19:59
ian011 wrote:
Click to reveal
ian011 wrote:

Goodybags include "UK minutes" for the following calls:

  • 01 and 02 numbers (not including Jersey, Guernsey or Isle of Man)
  • 03 numbers
  • standard mobile numbers beginning 071075 and 077079 (not including Jersey, Guernsey or Isle of Man).

Goodybags also include:

  • texts to all UK networks
  • an allowance of internet usage
  • voicemail on 443 (each call takes one minute from the allowance).

Additional giffgaff benefits:

  • calls and texts to giffgaff mobile numbers are free (as long as you have topped up in the last 90 days)
  • calls to 08000808 and 0500 numbers are free
  • calls to NHS 111 are free
  • calls to 116 helpline numbers are free
  • Twitter and Facebook text updates are free.

 

Certain non-mobile 07 numbers are NOT included in goodybag allowances:

Click to reveal
74066, 74060, 74061, 74062, 74063, 74064, 74065, 74067, 74068, 74069, 74171, 74172, 74176, 74177, 74179, 74181, 74182, 74185, 74186, 74188, 74390, 74391, 74409, 74410, 74411, 74412, 74415, 74417, 74418, 74419, 74515, 74516, 74517, 74572, 74574, 74577, 74578, 74579, 74580, 74581, 74582, 74583, 74584, 74588, 74653, 74655, 75203, 75204, 75205, 75207, 75208, 75209, 75370, 75373, 75375, 75376, 75377, 75590, 75591, 75592, 75593, 75595, 75597, 75598, 75599, 75710, 75718, 75890, 75891, 75892, 75893, 75898, 75899, 77000, 77001, 77442, 77443, 77444, 77445, 77446, 77447, 77448, 77449, 77530, 77552, 77553, 77554, 77555, 78220, 78221, 78222, 78224, 78225, 78226, 78227, 78229, 78644, 78722, 78727, 78730, 78744, 78745, 78922, 78925, 78930, 78931, 78933, 78938, 78939, 79110, 79112, 79118, 79245, 79780, 79781, 79782, 79783, 79784, 79785, 79786, 79787, 79789

Calls to the following prefixes are NOT included in goodybags:

  • 055, 056, 070, 076
  • 0843, 0844, 0845
  • 0870, 0871, 0872, 0873
  • 090, 091, 098
  • 118 directory enquiries.

These services are also NOT included in goodybags:

  • Offnet video calls
  • MMS (Picture messaging)
  • Premium text messages
  • Police non-emergency number on 101
  • Speaking clock on 123
  • Calls and texts to the Channel Islands and Isle of Man
  • Calls and texts to non UK numbers
  • Roaming charges while abroad.

In order to use these chargeable services, you will need airtime credit on your account.

 

 

The current selection of goodybags can be found here http://giffgaff.com/goodybags.

 

UK call pricing can be found here http://giffgaff.com/index/pricing.       (or here).

 

International and roaming prices can be found here http://giffgaff.com/index/international.

 


 

 

 


Hi Ian,

Great post. 

I hope you succeed in your effort to get the giffgaff pricing list updated.

 

Just a point, no video calling is included in any goodybags.

 And, free giffgaff to giffgaff calls and texts apply whilst calling and texting from within the UK.

 

In Additional benefits:

Giffgaff to giffgaff allowance can also be activated buy purchasing a live (not queued goodybag) as well as just topping up.

 

It's not clear that the Additional Benefits is not part of buying a goodybag.

 

I look forward to seeing your thread grow.

 

 

 

 

 

 

Message 2 of 18
by: ian011
on: 06/07/2014 | 18:03 edited: 07/07/2014 | 11:27

I have now fixed the wording to take those various points into account.

 

Message 3 of 18
by: mickmayhew
on: 07/07/2014 | 11:02

Excellent post. There are so many complaints on the forum from people who've not understand how goodybags work that I think there shouild be a link from the goodybag purchase page to this explanation.

Message 5 of 18
by: ian011
on: 07/07/2014 | 11:24 edited: 07/07/2014 | 11:33

Thanks!  I do have this idea for clarifying which calls are inclusive. It was only recently added to the suggestion pot.

 

Message 6 of 18
by: mickmayhew
on: 07/07/2014 | 15:31

@ian011 wrote:

Thanks!  I do have this idea for clarifying which calls are inclusive. It was only recently added to the suggestion pot.

 


Thanks for the link. That's good as far as it goes and it does have the advantage that it's fairly short so people might actually read it! I still think what you've got in this thread is better because it does more to make people think about what's not included and that's what they get wrong.

Message 7 of 18
by: ian011
on: 14/09/2014 | 17:05 edited: 14/09/2014 | 17:06

The idea to clarify these details was rejected by the community.

 

Members apparently do not want clear information presented.

 

Message 8 of 18
by: endorphin
on: 14/09/2014 | 17:37
Nice work @ian011, hopefully giffgaff will take note and update the pricing pages accordingly.

PS you might want to correct the grammar in your sig!? "What's happening" > "What happened"
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 9 of 18
by: daglier
on: 15/09/2014 | 13:41
Exactly the information i was looking for,many thanks.
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Message 10 of 18