No phone number showing, goodybag missing, incorrect balance or goodybags not available for you to purchase?
Sometimes, members mistakenly open more than one account during registration (especially if encountering difficulties at the time) leading to them activating their sim under a different username than expected.
Even though only one account/sim will be active after being topped up, it sometimes happens that members log into the wrong account. This becomes apparent when no phone number is displayed.
NOTE: If you're just registering your sim then it may just not have activated yet so allow 24 hrs. for activation.
If no previous payments are showing, then to ensure that you're in the correct account, carry out the following procedure:
To reset your password reset link by text, you'll need to to enter both username, and phone number as shown below
If you do need to contact an agent then as there is no specified category as yet, use this temporary link Contact an agent Just anwer "No" to the question on the form and submit your query in the 'Any further information' text box.