Knowledge Base
Community

Blackberry User Please Read before Posting.

Started by: borderlad
On: 12/02/2012 | 12:24
Replies: 81
Reply

by: borderlad
on: 12/02/2012 | 12:24 edited: 05/08/2013 | 11:33

PLEASE NOTE: THIS HAS NOT BEEN WRITTEN FOR THE LATEST Z10 MODEL

 

Due to the number of posts being made by Blackberry Users. Below is the most common reasons I have seen the last few days, this could answer your question, rather than posting the same messages time after time. Work your way through this and if it does not get you going then post.

 

 

Q1, Have you an active Goody Bag + Blackberry Add On: Yes/No

You will need an active Goodybag or Hockey Cokey Bag, with the BB add on brought in the same transaction. However if you buy either of the £5 packages they do not include data. Emails and BBM will work with the £5 bags. But you will have PYG data rates for internet and all other apps you may run.

  • No: Blackberry services cannot operate. If you only wan't to use the net there is a work around, however the BB Browser, BB Push emails and BBM won't work as it needs a current BIS Plan. There is a work around the 1st section is using Opera Mini, the second is an app which will give you ability to download emails, but will not be push.

    1,Goto http://www.opera.com/mobile/download/

    2, Click Download Wizard on right

    3, Then select o2

    4, Select phone (I had to click list alphabetically to find mine)

    5, Download  the version to your PC.

    6, Extract the 2 files somewhere.

    7, Open BB Desktop Manager, with phone plugged in.

    8, Click Applications (left hand menu)

    9, Then Import (top right in app section)

    10, Navigate to where you have unzipped the files and select the file.

    11, A seperate section should show Opera, waiting install, click apply.

    12, On your phone goto options>Advanced Options>TCP/IP and enter this:

    Tick both boxes Enabled and Authentication

    APN: giffgaff.com

    Username: giffgaff

    Password: password

    13, Once finished you should find it in your download section on your phone. Open opera and let it install (can take a while).

     

    There is a third party app that does emails, it very basic and is not push you need to go into it and pull the emails, but its a work around without the BB add on it can be found at http://www.logicmail.org/

  • Yes: Goto Q2

 

Q2, Has it been more than 24 hours since your 1st Blackberry add on should have started: Yes/No

 

  • No: The blackberry Add on can take up to 24 hours from the time the goody bag and add on comes into effect. If it’s under 24 hours wait as it will come on.
  • Yes: Goto Q3

 

Q3, Are there any current service issues? Yes/No

These can be found at: http://community.giffgaff.com/t5/Service-Updates-Notice-board/bd-p/Notice_board

  • Yes, follow the thread involved and do follow the advice given.
  • No, Goto Question 4

 

Q4,Does your phone show (note capitalisation) edge/3g, gprs or GSM: Yes/No

 

  • No: If it shows it as EDGE, 3G, GPRS, it shows that the phone is capable of receiving the BIS service and elements have been activated, goto Q8
  • Yes for edge/3g or gprs: Goto Q5
  • Yes for GSM, You are in a 1g area and data will not be available: Goto Q7

Q5, Has the BIS been activated: Yes/No:

 The easiest way to find this out is menu>set up>set up wizard>Email Setup.

 If it only gives you one option concerning a Business Enterprise Server it is not. If it gives you 2 options then yes it has.

 

  • Yes: Goto Q6
  • No: Then you need to contact an agent as its a problem at Giffgaff's end. The community will not be able to help you.

 

Q6, Has you phone been set up to receive data:

To check menu>options>Mobile Network.:

The settings should read:

Data Services: On

While Roaming: You can use any setting, mine is on prompt

Network Selection Mode: Automatic.

 

  • Yes: Goto Q7
  • No: Input the details above, save pull battery with phone on and wait 1 minute and re-insert, try again working through this guide.

Q7, Have you get Network Coverage.

Look at the network coverage http://www.o2.co.uk/coveragechecker.

 

Blackberries will try to hook up on a 3G Signal (not all older models are 3g enabled i.e. Curve 8520) first, EDGE (2.5g) second, GPRS (2g) third, finaly as a last resort GSM (1g). 1g has no data capabilities. As you move around you may well find that once you hit a 2g or higher area, data will start flowing.

 

  • Yes: Goto Q8
  • No: If this the case there is nothing giffgaff can do. However this should be rare and most of the network is being updated all the time.

 

Q8, Have you had a message saying your device has been registered: Yes/No

  •  No: From the menu select Options>Advanced Options>Host Routing Table. You should see a list, select the menu key again (the BB dots) and select Register Now. This should send a message to your device saying it's been registered.
  • Yes: Goto Q9

 

Q9,Have You Pulled the Battery: Yes/No

 The OS on Blackberries sometimes need to be kick started, with the phone on pull out the battery, wait 1 minute then re-insert the battery.

  • No: Try It
  • Yes: Goto, Q10

Q10, Is Your Blackberry Phone OS up to Date. Yes/No

Occasionaly this may effect parts of the phone and is quite simple to do.This is easiest to do with the Blackberry Desktop software. If you dont have it it can be found to download at: http://uk.blackberry.com/software/desktop.html

 

  • Start the desktop software on your PC/Laptop
  • Plug your phone in and it will try to sync with phone, let this happen
  • If the software version is not up to date, it will have an asterix next to it and the program will promt you to update.
  • This in itself may clear the problem as it will re-register with BIS again.

If that does not work goto Q11

 

Q11: Update service books. (Only works in GRPS,EDGE or 3G is displayed)

If the above not work, there could be a corrupt or conflict in the service books this could be a real possibility if the phone was on another network, second hand or has just been used abroard.

 

  • Take a back up via BB desktop software.
  • Unplug phone once backed up.
  • On phone, Goto options>Device>Advanced Options>Service Book
  • Scroll and highlight each service book and press the menu button, select delete on each entry, till you have nothing.
  • Once deleted pull the battery with the phone still on and wait a couple of minutes. Then switch the phone back on.
  • This should re-send the service books to your phone.
  • Wait 10 minutes and see if you get an automatic response,
  • if not goto the host routing tables and manually register as in Q8
  • With re-sending you may have to re-set up certain items, i.e. your email accounts, etc.

 

I would like to add some myths which exist in post after post, regarding steps to get your BB working, below is the facts. If anyone says anything different ignore them.

 

  • textings SETTINGS to 2020, does not work with Blackberry.
  • The core functions of a BB, ie BBM, Browser, email do not require APN settings to be added. (However I have been told that some apps do require this to be input kudos@nellisere.). 
  • I would start of by not having entries in there to see if the core elements work. If an app requires it goto  Options>Advanced Options>TCP/IP. Tick both boxes APN: giffgaff.com, Username: giffgaff, password: password. I have not got anything in there and all mine works, however it does seem that some do require an entry.

 

 

 

These are the basic things why Blackberry users can’t get their programs to work, if you have answered all these questions, then post on the forum for help.

 

 

Once your problem is solved. Can you please select the post which solved your problem. Go to options and select as Best Answer, no matter who it is. Then we are free to help another poster. Ta.
Message 1 of 82
by: wman2
on: 12/02/2012 | 12:26

nice guide Smiley Happy I suggest you put at the beginning of the post about pulling out the battery while the phone's on, waiting 60 seconds then rebooting as this may fix many people's problems

Message 2 of 82
by: leeze
on: 12/02/2012 | 12:30
Contribute
HTC sensation (Android Pro & newbie helper) (twitter - @Miss_leeze)


Get a free giffgaff Sim
Message 3 of 82
by: pad2
on: 12/02/2012 | 12:30
well done mate have a kudos
Get a free giffgaff Sim
Message 4 of 82
by: leeze
on: 12/02/2012 | 12:30
Or top tips
HTC sensation (Android Pro & newbie helper) (twitter - @Miss_leeze)


Get a free giffgaff Sim
Message 5 of 82
by: borderlad
on: 12/02/2012 | 12:32

@wman2 wrote:

nice guide Smiley Happy I suggest you put at the beginning of the post about pulling out the battery while the phone's on, waiting 60 seconds then rebooting as this may fix many people's problems


Done

Once your problem is solved. Can you please select the post which solved your problem. Go to options and select as Best Answer, no matter who it is. Then we are free to help another poster. Ta.
Message 6 of 82
by: idrisdragon
on: 12/02/2012 | 12:33

@borderlad wrote:
The blackberry Add on can take up to 24 hours from the time the goody bag and add on comes into effect. If it’s under 24 hours wait as it will come on

seriously? that's poor.

Get a free giffgaff Sim
Message 7 of 82
by: borderlad
on: 12/02/2012 | 13:01

@idrisdragon wrote:

@borderlad wrote:
The blackberry Add on can take up to 24 hours from the time the goody bag and add on comes into effect. If it’s under 24 hours wait as it will come on

seriously? that's poor.


Think 24 hours is a small price for the savings you make in the long run.

Once your problem is solved. Can you please select the post which solved your problem. Go to options and select as Best Answer, no matter who it is. Then we are free to help another poster. Ta.
Message 8 of 82
by: antraf1982
on: 12/02/2012 | 13:04 edited: 12/02/2012 | 13:05

Many people have written guides, however they have put them in the right forum.

 

You are somewhat hypocritical talking about people not reading threads before posting.  You clearly haven't read the community guidelines or forum posting guides!  The top tips forum is there for this.  The help forum is for people to ask for help.

 

You guide like many before will be off page 1 in a couple of hours and the questions will all start again.  What people should be doing is actually using the search functions.

Get a free Giffgaff Sim
Message 9 of 82
by: govgaff
on: 12/02/2012 | 13:06
This is in the wrong thread. Read before you post too
In England, we have such good manners that if someone says something impolite, the police will get involved.
Message 10 of 82