Knowledge Base

Buy and start your next goodybag today

Started by: rayhoo
On: 25/10/2014 | 00:24
Replies: 80

by: rayhoo
on: 25/10/2014 | 00:24 edited: 12/03/2018 | 15:29
PLEASE NOTE:  This thread may contain some out of date information, to view the most up to date information on "Starting your goodybag early" please visit our superb Knowledge base article HERE


Start your next goodybag today (once your goodybag balance is below 5 minutes, or 5 Mb of data).

Note: The 4G unlimited data goodybag works a little differently:
As soon as you receive the text to let you know that you are switching to the unlimited throttled data allowance (after the initial 6GB of 4G data has been used), the option to buy a new goodybag will be available.
This can be useful if you want to use data at 4G speeds, or if you wish to tether.




  • log in to My giffgaff (double check the phone number)
  • check your credit balance if paying with airtime credit
  • recurring goodybags must be Off   My payment details


  • click on "Start your next goodybag today"

Start now 1.png



  • select the goodybag you want to start next


New 4G goodybag.png


































  • click on 'Start it today'

Start now 3.png



  • click on "Exchange airtime credit"  to use your existing credit , or pay by credit/debit card below

exchange credit.png




  • Your goodybag should appear on your dashboard almost right away.



Goodybag lockout period


  • queueing a goodybag on the expiry date of an active goodybag is still subject to the changeover lockout period, even though the 'Start your next goodybag'  link is available

lockout 3 locked.png

I don't have a goodybag and I want to buy one from my airtime balance

Click to reveal
Log in to My giffgaff, check you phone number to confirm it's the right account
click on the 'Top up' button

Choose from:

  • goodybags
  • gigabags (Tablets,iPads or dongle)
  • select the g/bag you want
  • click on "I only need a goodybag"
  • auto recur must be 'unticked'.  Press 'Continue'
  • click on the  'Exchange airtime credit' button and that's it

  • your goody/gigabag will appear on your dashboard almost right away
  • as you have a single g/bag, it will expire at 23.59hrs. on the same date next month, e.g. from the 3rd., to the 3rd. inclusive (queued and recurring goodybags run for one calendar month (from the 3rd., to the 2nd.)
  • remember that as you've purchased your goodybag from existing credit, your three months free giffgaff to giffgaff allowance does not reset again.  
  • your free gg to gg allowance will have been reset to 3 months from the time of your last top-up, or made a g/bag purchase made with a credit/debit card (with the exception of a queued g/bag purchased with a card, which would reset the gg to gg allowance once activated)
  • single goodybags can be purchased at any time, 24/7
  • if you choose to queue another goodybag to start when your current one expires then you can do so at any time except between 9.00p.m. and midnight on the expiry date of your current g/bag
  • if your current goodybag balance falls below either 5 minutes or 5MB of data before the expiry date is reached then you can buy another goodybag at any time up to 9.00p.m on the expiry date (otherwise after midnight)


Message 1 of 81
by: formulaone
on: 25/10/2014 | 00:31
..... Nice guide to help those that are unsure on how to re-purchase another goodybag before the expiry date!

Smiley Happy
Get a free giffgaff Sim
Message 2 of 81
by: formulaone
on: 25/10/2014 | 00:34
.... I can't kudo your post - Done my limit but well done Smiley Very Happy
Get a free giffgaff Sim
Message 3 of 81
by: mmzafar
on: 25/10/2014 | 00:38
Thanks for explaining the details.
Message 4 of 81
by: kathleen414
on: 25/10/2014 | 00:48
Nice guide @rayhoo I used this last week it works a treat
Message 7 of 81
by: rayhoo
on: 25/10/2014 | 01:09 edited: 25/10/2014 | 01:11

@kathleen414 wrote:
Nice guide @rayhoo I used this last week it works a treat


The system has been made very easy to use now, giffgaff have done  a great job.


There'll be a little more added to this post tomorrow night.

Message 8 of 81
by: rayraybb
on: 25/10/2014 | 01:12

Nice advice provided

Message 9 of 81
by: terran_federation
on: 25/10/2014 | 01:17
Thanks for the guide, especially the pictures.
I've not had need to recur a Goodybag yet, and your guide has already helped me to understand the process.

This would be a useful pinned post, as it's really helpful.
For a free giffgaff SIM with £5 of FREE credit, click here
Message 10 of 81