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Buying a goodybag from existing credit

Started by: aks782
On: 27/06/2010 | 15:19
Replies: 289
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by: rayhoo
on: 14/01/2016 | 10:14

craigedward66 wrote:

Sorry my goody bag has expired. I am really confused.

 

Hi, 

Can you see your phone number on your dashboard (make sure you're in the correct account.

 

Does your payment history show your previous purchases here https://giffgaff.com/orders/history

 

It seems you may have logged into the wrong account.

Text the word "Username" to 43430 to confirm the correct username for that SIM.

Log in.

Message 271 of 290
by: aliceraileanu
on: 25/05/2016 | 17:16
Ive bought a goodybag but i alrdy had one active but now the new one ive bought wasnt working
Message 272 of 290
by: weeangiec
on: 11/06/2016 | 12:51
Now its taken money off for trying to purchase goodybag can someone help asap
Message 273 of 290
by: harrrrrry
on: 11/06/2016 | 16:24

@aliceraileanu

 

Ive bought a goodybag but i alrdy had one active but now the new one ive bought wasnt working

 

Does the previous goodybag have less than 5Mb of data, or 5 minutes, remaining?

 

If / when it does, you need to go to your dashboard and you should see the option to start the new goodybag early.

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Message 274 of 290
by: harrrrrry
on: 11/06/2016 | 16:33

@weeangiec

Now its taken money off for trying to purchase goodybag can someone help asap

 

Check the dashboard and your payments page -- maybe the purchase succeeded but you didn't get the proper confirmation.

 

You can also check on the phone -- see the codes at the top of https://community.giffgaff.com/t5/Tips-Guides/GiffGaff-Short-Codes-Access-Hidden-Parts-Quickly/m-p/4...

 

If there are no clues in any of the above, you'll need to ask an agent to investigate at https://giffgaff.com/support/ask/incorrect_balance

 

The agent will usually reply within 24 hours at https://giffgaff.com/support/questions

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Message 275 of 290
by: katie1081
on: 12/07/2016 | 13:14
Iv got credit but it wont let me buy a goody bag
Message 276 of 290
by: aaamanda
on: 22/07/2016 | 20:55
I've not use giffgaff b 4 and I'm trying to turn 20 into a goody bag now 2p has been nick of the 20pound .its 19.98 does that neen I've got to put another 5pounds on I can't believe it it's really pissed me off
Message 277 of 290
by: harrrrrry
on: 22/07/2016 | 22:59

@aaamanda

 

2p has been nick of the 20pound .its 19.98 does that neen I've got to put another 5pounds on

 

Hate to say it, but the minimum topup is £10 Smiley Sad

 

There is an alternative, but it will take a day or two ... explain the problem to an agent using the form at https://giffgaff.com/support/ask/incorrect_balance and the agent will normally give a small credit to allow you to buy the bag that you wanted. The agent will normally reply within 24 hours and you need to go to https://giffgaff.com/support/questions for the answer.

 

That may not be the best answer though. Normally its not a good idea to exchange your entire balance for a goodybag, because spare PAYG credit is occasionally needed for calls to non-standard numbers that aren't covered by goodybags, MMS, international roaming or other special services.

 

PAYG credit not converted to a goodybag does not expire at the end of the month, provided you do not leave your sim unused for 6 months, so you only need to do this occasionally.

 

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Message 278 of 290
by: harrrrrry
on: 31/08/2016 | 15:31

@martina1560

 

Have you already activated your sim, and done the first top up?

 

If you have, then you can do further topups and/or buy goodybags using paypal. But you cannot (at the moment) do recurring goodybags with paypal -- so you will need to log in each month.

 

The activation payment can't currently be done with paypal and the payment system tends to accept only cards that match a registered UK address. The only alternative for that first payment is a voucher (o2 or giffgaff vouchers both work) but you probably can't buy vouchers in Germany.

 

Its only a voucher code that's needed, not the actual voucher -- so if you have a friend or relative in the UK that you trust, you could ask them to buy the voucher for you and email its number.

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Message 279 of 290
by: stargirlspikey
on: 02/09/2016 | 14:08

Yeahhh! I didn't think that this could be done, and am glad that I got motivated enough to check the advice offered. Thank You! 

 

Message 280 of 290