Knowledge Base
Community

CREDIT AND GOODYBAG CONFUSION

Started by: rayhoo
On: 13/06/2011 | 16:30
Replies: 289
Reply

by: harryholbrook
on: 13/08/2015 | 05:17
Sorry. the *100# result = £8.56
Message 221 of 290
by: harryholbrook
on: 13/08/2015 | 05:53

The light is beginning to dawn I think. Goodybag £7.50 per month gives me 250 minutes to use  texting, Facebook, Youtube, email etc. Once I have used these 250 minutes on these things I then start to pay for Texts? Or am I still up the creek. regards

 

Message 222 of 290
by: 1hale
on: 13/08/2015 | 07:41
@harryholbrook

If your goodybag is still active then you will never pay for text messages if marketed as unlimited (£5 Hokey Cokey goodybag has 300 texts).

However since your 250 minutes have run 🏃 out then you're paying for CALLS to 01, 02, 03, 07 numbers at 10p per minute.

Also if you ever call 📞 0871, 0870, 0845 numbers then they are NOT included in goodybags and cost anything from 20p per minute to £5 per minute.

Also texts to shortcode numbers such as 84268, 88291, 80025, 62122 are NOT included in any goodybag and cost from 10p each with most then reverse billing you a set rate such as: Cost = £1.50 + standard network rate = £1.60 total cost.
Create your own banner at mybannermaker.com! Create your own banner at mybannermaker.com!
Message 223 of 290
by: jcalvy
on: 18/08/2015 | 19:01
Very helpful post.
Get a free giffgaff Sim
Message 224 of 290
by: benji_giffgaff
on: 27/08/2015 | 23:08
Hi i have topped up 10.00 to buy a goody bag and i have gone online to purchase the goodybag and now my balance is £9.80. Is there any way i can resolve this?
Message 225 of 290
by: lovedog12
on: 06/09/2015 | 00:03

Please help i need to reoccur goody bag by today? And buy it fron my credit ????y b

Message 226 of 290
by: mmfevzi1244
on: 10/12/2015 | 21:05
I am trying to top up using existing credit but it won't do it what shall I do
Message 227 of 290
by: sloz
on: 10/12/2015 | 21:48
@mmfevzi1244
Which value goodybag do you need?

How much credit do you have showing on your my giffgaff page?
Http://giffgaff.com/dashboard
Get a free giffgaff Sim
Message 228 of 290
by: mooresteve
on: 11/12/2015 | 10:58

Thanks for the answer to the member's airtime/goodybag question. 

 

I have a similar but more confusing conundrum. I cashed my points as airtime credit mid way through my current goodbag, my settings are showing that I have 500MB of data left, unlimited text and 200 odd minutes of calls ..........

 

but........my £5.00 airtime credit has reduced to £4.20!  Have I been charged for something without my knowledge? 

 

thanks for your help.

 

Steve

Message 229 of 290
Highlighted
by: rayhoo
on: 11/12/2015 | 13:54

mooresteve wrote:

 

Thanks for the answer to the member's airtime/goodybag question. 

 

I have a similar but more confusing conundrum. I cashed my points as airtime credit mid way through my current goodbag, my settings are showing that I have 500MB of data left, unlimited text and 200 odd minutes of calls ..........

 

but........my £5.00 airtime credit has reduced to £4.20!  Have I been charged for something without my knowledge? 

 

thanks for your help.

 

Steve

 

 

 

Hi, 

 

•  Inclusive goodybag minutes and texts are to UK registered mobile numbers 07, Standard UK landline numbers beginning with 01, 02 and 03 from within the UK.

•  All others numbers (including MMS) except for freephone numbers requires available cash/credit.

https://giffgaff.com/index/pricing

Message 230 of 290