What you get when topping up your credit
All of the above is what you get just for topping up your cash/credit.
PayPal is available for existing members who wish to make a single purchase, for either goodybag or topup
Credit & goodybag confusion
Blackberry services can be used with any 3G goodybag at no extra cost and can be enabled/disabled in your Profile & Settings here: My profile & settings
Buying a g/bag from your existing airtime cash balance, or a Debit/Credit Card.
if you don't have an active goody/gigabag then you can buy a new one at any time. If you have a g/bag with balances below 5 minutes, or 5Mb of data, then you can buy/activate one at any time (except from 9.00p.m. to midnight on the expiry date of the current goodybag) with a £10.00 or above voucher by first redeeming your voucher and crediting your account. You can then go back to the top-up page and convert your credit into a goodybag Voucher top-up and buying a goodybag from airtime credit
Note: It's always a good idea after making any purchases or topups, to check in My payments to see that your orders are correct, and that payments have been accepted (delivered). This could save you a lot of unnecessary waiting around if things weren't right.
Take care choosing your product.
A queued goodybag can be removed if required via an Agent: Cancel queued good/gigabag and the account re-credited (allow 24 hrs. notice).
Note: Free giffgaff to giffgaff allowance does not reduce your goodybag minutes, the allowance is given just for topping (or buying a live goodybag) up as described above.
Auto recurring goodybags by registering and saving a Debit/credit Card.
Note: The message "You are too close to expiry to edit Auto Recur"
Buy a goody/gigabag early (before the expiry date)
Goodybags with inclusive calls and texts
Not included in any goodybags
Keeping your SIM activated!
Make a least one call, SMS or MMS to another number (for technical reasons, emergency calls (i.e. 999/112) and SMSes/calls to giffgaff services (i.e. 2020, 43430) do not apply)
Make at least one connection to the internet
Receive at least 4 calls of 10 seconds or more.
Make at least one topup/purchase (credit or goodybag)
Receive Payback points (for recruiting new members or participating in the community)Should your sim become deactivated after 6 months of inactivity, your portal/account log in will still work. If in the future you want to get a new sim and assign it to your old account you still can, however you won't get the same mobile number, it will have "new account status".
Check your balances
Note; Dialling *100*5# on an "Unlimited Text" or a £7.50 and above goodybag will always show zero texts remaining. As the texts are unlimited, there's no set number to calculate a balance from, so that's normal.
giffgaff to giffgaff allowances and goodybags/gigabags
Free gg to gg calls, texts, video calls and call forwarding allowance is awarded just for topping up and will give you free gg to gg alllowance for a period of 3 months (or until you next topup, or buy a goodybag with new money). A minimum credit topup is £10.00 either by credit/debit card or by voucher.
Payback of £10.00 or more credit which has been added to your account also counts as a topup which will reset your gg to gg allowance (but for one time only per Payback Payout). You can buy future goodybags from your balance but they won't reset the gg to gg allowance (as resetting the date is topup or new money purchase dependent).
So, if you topup again before the 3 months allowance expiry date, then the new expiry date will be reset for 3 months from that date (the most recent topup date). The new money purchase of any goodybag/gigabag (including a £5.00 or above goodybag/gigabag) either by card or voucher also constitutes a topup, and will reset your free allowance (providing you don't already have a current goodybag).
e.g.: If you do have an active goodybag which has previously been purchased from your existing airtime balance, then ( for technical reasons) purchasing (queuing) any goodybag (even with a card) will not reset your gg to gg allowance until the queued goodybag becomes live.
But, if you have a current goodybag/gigabag bought previously from existing airtime balance and you top up by £10.00 cash (either by card or by voucher), then the gg to gg 3 month allowance expiry date will reset again from the topup date.
If you were to buy a goodybag/gigabag on a monthly basis with new credit, then the first month would also give you 3 months free gg to gg allowance. Subsequent months would show the gg to gg allowance expiry date advance by one month at a time.
e.g.: New goodybag/gigabag purchase in JAN gives gg to gg allowance until APR
New goodybag.gigabag in FEB would reset the allowance for 3 months from FEB to MAY So, for each consecutive month you buy a new purchase goodybag/gigabag, you would see gg to gg allowance expiry date advance by one month.
Important: If you buy, and queue a goody/gigabag on the same day, then your gg to gg allowance would only reset for 3 months (where you would have had 4 months by purchasing with a card) as the reset takes place on the most recent top-up date. Therefore, to queue a goody/gigabag with new credit, then the most favourable time to do it would be on the expiry date of the current goody/gigabag as the new credit would reset the allowance expiry date from that date.
Auto Recurring goody/gigabags will reset the free gg to gg allowance for 3 months on the day each new G/bag becomes live on your account (as that's when the G/bag payment is taken from your card).
The only exception to having to top up by £10.00 is at the point of sim registration (only a sim which was ordered directly form the webiste, and not by referral or via another member). You can register with the purchase of any £5.00 or above goody/gigabag if you wish by using a Credit/Debit card, and this would also give 3 months gg to gg allowance.
Note: You can purchase any data only gigabag on activation of your giffgaff sim if you wish, but if you are activating a member-get-member SIM (with £5 extra credit) then the minimum purchase you can activate your SIM with is £10.00 or more cash/credit, or a £10.00 or above goody/gigabag with a card.
Wherever you are in the world, sending a picture message (MMS) to any UK mobile number (wherever it may be in the world) (max 300KB) costs 16p, and sending to a non UK registered number costs 24p. Downloading MMS is totally free.
Note: Data must be enabled to use MMS but no extra data charge is made for using MMS.
Some devices require that Wi-Fi be turned off to use MMS.
Note: MMS is not included in any goodybags. They will be charged per message from your airtime balance.
Remember that when you have data enabled for MMS use, that any other internet applications that you may have running in the background will incur data charges.
My giffgaff App.
To make all top-ups by voucher or credit/debit card, buy goodybags from existing airtime credit or by card via the new My giffgaff App.:
• log in to the My giffgaff App.
• go to 'My account' at the top of the page
• click on 'Ways to buy'
• make your selections.
I hope this thread helps.
Just revisited this and wanted to comment that the purchase of a goodybag that takes you below £3 does now trigger an auto top up. I kind of wish it didn't but have seen it happen twice so can confirm that that bug has been fixed.
Well it seems that they must be be doing something with the system maybe. Thanks for the update, the only reason I posted this summary was because so many people didn't understand how how Auto Top-up worked, and were always asking why it didn't top up whilst they were using goodybags.
Well as that's the case, it'll be good new for lots of people, if not for yourself!
Thanks very much for adding that to this post, and I'll try to find out if any changes are being made at to Auto Top-up at the moment.
Maybe other will also confirm your statement after reading this.
Thanks again. Will update with any news.