Knowledge Base
Community

Community Asking/Replying

Started by: nafisah97
On: 10/05/2012 | 18:34
Replies: 7
Reply

by: nafisah97
on: 10/05/2012 | 18:34

I know someone who recently joined giffgaff and only today started using the community. However she wasn't able to reply or ask any questions, everytime she clicked on one of those options she was redirected to her account profile thing.

 

She's contacted an agent for help but I was wondering if anyone knew what the problem could be?

 

Thanks in advance.

 

Message 1 of 8
by: mr_mitch
on: 10/05/2012 | 18:36

i think she could do with clearing her browser data / cookies

 

or trying a different browser such as firefox

Message 2 of 8
by: bilalmukhtar1
on: 10/05/2012 | 18:37
i get that all the time - all your friend needs to do is log in and log out a few times and then it will be sorted out.

giffgaff time out the login session and since community and profile page have separate logins, they time out at different times or so i have been told Smiley Happy
Message 3 of 8
by: paultheball
on: 10/05/2012 | 18:37
It's worth trying a different phone browser.
Try this one: Dolphin HD.

Get a free giffgaff Sim
Message 4 of 8
by: ajenno
on: 10/05/2012 | 18:39
Try another browser and clear cookies and history.
Order a FREE giffgaff sim with £5 FREE credit click on the banner below
Get a free giffgaff Sim
Message 5 of 8
by: paultheball
on: 10/05/2012 | 18:42
Your welcome, nafisah97.

Get a free giffgaff Sim
Message 7 of 8
by: benjohnmiller
on: 10/05/2012 | 18:48

This happens to me too. All I tend to do is wait a short while and try again. I've never failed to log in and post/reply Smiley Happy

"All you can take with you is that which you've given away"

Message 8 of 8