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How to use SIM Swap

Started by: nellisere
On: 29/11/2012 | 14:58
Replies: 300
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by: nellisere
on: 29/11/2012 | 14:58 edited: 12/10/2013 | 12:43

You can only do a SIM swap between 4:30am and 9:30pm.

 

So Giffgaff have finally enabled SIM swap ( http://community.giffgaff.com/t5/Blog/SIM-swap-launches-Nano-SIMs-arrive/ba-p/6884758 ) And for many people this is good news, it means when Agents request that we get a replacement sim, we won't be without service for a couple of days, only a couple of minutes. Or if you need to switch to a Nano sim, you can do so without losing your number or credit/goodybag

 

*NOTE* You will lose all contacts and texts saved on the sim, so make sure you back them up.

 

 

Points to note 

  • once started, SIMswap is non-reversible 

 

Here is how you perform a SIM Swap. 

 

1) You will need to order a new sim, or use one you have lying around the house. Make sure it isn't activated.

 

2) Logout of your giffgaff account, and click activate SIM on the homepage.

 

3) Here is where you will enter the Activation code of the NEW sim you're swapping to.

 

4) It will then ask you if you're already have a GiffGaff account or not. Obviously, you choose yes.

 

5) This is where SIM swap starts. It will confirm that you want to swap sims. (You need to double check the serial numbers, just in case.)

 

5) After choosing yes a few times, your old sim should deactivate, and you will lose signal on your old sim.

 

6) Put the new SIM into your phone, and it can take up to 10 minutes (maybe a bit longer) for the sim to become active. (Personally I would leave the phone turned off with the new sim in for 10 minutes, then keep turning it on and off until you get signal)

 

7) You have completed SIM Swap! Enjoy.

 

 

 

Nano SIM's can be ordered from here (http://nanosim.giffgaffapps.com/ ) It is possible that you will recieve a hand-cut sim (you could still receive a factory-cut) as there are still supplies for them, they will still work without a problem but once the hand-cut supplies are depleted, only factory-cut ones will be sent out.

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by: silvana_r
on: 19/04/2016 | 18:24
Best Answer
Accepted by silvana_r (former giff-staffer)
‎19-04-2016 18:25

Oh hello there,

 

As this thread is fairly outdated now, please see the link below to the Knowledge Base for all the latest information about SIM swaps:

 

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

 

Please bookmark this page as well as the Knowledge Base which is a great place for everything giffgaff.

 

Thanks everybody

 

- Silvana

Message 301 of 301 (25,916 Views)
by: kbates
on: 29/11/2012 | 14:59
great post Smiley Happy
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Message 2 of 301 (293,861 Views)
by: markdyson1
on: 29/11/2012 | 15:06
You're a brave person to test it and good luck! Good post btw Smiley Happy
Message 3 of 301 (293,838 Views)
by: nellisere
on: 29/11/2012 | 15:07

markdyson1 wrote:
You're a brave person to test it and good luck! Good post btw Smiley Happy

I needed to get a replacement sim anyway because that's what the agents suggested haha. Always happy to take one for the team!

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Message 4 of 301 (293,568 Views)
by: rudedog
on: 29/11/2012 | 15:07

Great post but your link doesnt work so might wanna check that. But good advise!

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by: markdyson1
on: 29/11/2012 | 15:10
@nellisere Good on ya! Hehe Smiley Happy
Message 6 of 301 (293,552 Views)
by: nellisere
on: 29/11/2012 | 15:12

rudedog wrote:

Great post but your link doesnt work so might wanna check that. But good advise!


Thank you! Have now fixed the link Smiley Happy

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Message 7 of 301 (293,528 Views)
by: mrchrisbrogan
on: 29/11/2012 | 15:12

How do you actually order the factory cut nano sims that giffgaff now has though?

Message 8 of 301 (293,524 Views)
by: nellisere
on: 29/11/2012 | 15:15

mrchrisbrogan wrote:

How do you actually order the factory cut nano sims that giffgaff now has though?


You can get them from here ( http://nanosim.giffgaffapps.com/ ) But I'm not sure if they're shippng the factory produced ones or not, so you might have to wait a few days, but they're still nano sims, even if they're not GiffGaff's factory cut ones.

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Message 9 of 301 (293,511 Views)
by: dan_the_man
on: 29/11/2012 | 15:16 edited: 20/12/2012 | 23:04

None available yet - but very soon - I would guess a few weeks though, no days.

 

Smiley Sad

 

Any official update I hear, I will post here!

 

{updated 20th Dec - ALL nanos sent via nanogaff are punched down hybrids again - due to technical problems the factory nanoSIMs are not being sent out yet. There is no information yet on how soon nanogaff will start to provide factory nanoSIMs.}

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