Blackberry Problems See Below MMS-internet-BBM-ect
Hi please see this guide to setting up your blackberry on giffgaff Click here
if you have bought £2.50 add on together with goodybag then follow this guide to get internet http://j.mp/ggbbbrowser
If you did not buy £2.50 add on (Now u have to wait till yr next goodybag purchase) then try this guide to get internet https://sites.google.com/site/blackberrysettings/
For furthur info see this, Blackberry User Please Read before Posting. Click this link
Without BBM add-on you can..
get on the intenet thou by doing this....
Install Opera Mini browser then you will be able to browse the Internet without the BB addon,
You also need to adjust your APN settings to the correct giffgaff ones
See the guide at http://bit.ly/giffgaffblackberry specifically the Legacy section that explains alternatives such as Opera Mini or workarounds so you can browse the web with just the standard unlimited net.
Free BlackBerry unlock codes for giffgaff members To qualify for a free Blackberry unlock code you must have a valid account with an active sim and all requests are verified by giffgaff before codes are issued. see Here
A big thanks to WOODYUK.
Blackberry add on (same time) Guide to a BB10 device
Guide to a BB10 device, new handset running BlackBerry 10.If you have a BlackBerry 10 device, then you will not need the BB add-on.
Go to home screen and select Options, then Device, then Advanced System Settings > TCP/IP
Enter the APN : giffgaff.com
user name: giffgaff
Press the BB Menu key and select Save.
see more on this guide to setting up your blackberry 10 on giffgaffIf http://community.giffgaff.com/t5/Unlocking-Discussions-Knowledge/Guide-to-upgrade-to-a-BB10-device/t...
Free calls to 0845, 0870 numbers
0845, 0870 numbers NOT included in goodybag.
And Cost 12p per minute minimum from your credit balance.
have alook Look here at http://www.saynoto0870.com to search for an alternative number.
and find Free to calls (0800, 0808, 0500) which are free with giffgaff.
Or try you can use an app for Android and iPhone app WeQ4U app.
Free giffgaff to giffgaff calls
2. Bought any GoodyBag or GigaBag directly from a card,
3. Taken at least £10 of PayBack as airtime credit (only relevant in June and December when PayBack is paid out)
This 'three months' resets every time any money is added to your account.
The free calls are restricted to 60 minutes, so redial then, as the minutes used after this are chargeable (or will come off your GoodyBag allowance if you have any).
You can check this by Dialing *100*1# from your handset will confirm when your free calls/texts allowance expires.
If you ever find you are charged for a call that should have been free, then only then contact an agent for a refund at http://giffgaff.com/rightnow/ask
How to change your recurring goodybag
internet blocked and Fair Usage P
Hi do this here Copy and paste the following into the box on the following page and withing 24 hours you will have internet restored Click HERE to contact an agent
I now fully understand the T's and C's regarding data usage. (username)
There isn't a fair usage policy (it's truely unlimited for use within the T&Cs). A new tethering system has been implemented now and read more here http://community.giffgaff.com/t5/Welcome-and-News/Mobile-Internet-and-Tethering-Detection/m-p/799880...
So what's happening to your old tethering indicators?
Effective immediately, we're no longer using 3 GB/day as a means of judging whether someone is tethering. 1 GB/hour will now be used in addition to our new tethering indicators. We'll no longer warn you if the only tethering indicator you've triggered is 1 GB/hour.
Tethering Questions in full.... Also What happens if I exceed 1GB?
Hi, all about tethering.
Can I tether using the new £10 goodybag with 1GB? Yes you can,
But not with the unlimited £12 goodybag,
Tethering is strictly forbidden on a goodybag with unlimited mobile internet allowance, but it is authorised on a goodybag or gigabag with limited data (e.g. 1GB, 3GB).Tethering is also allowed if your mobile internet usage is being charged from your airtime balance.
What happens if I exceed 1GB?
once the 1GB allowance runs out you need to have credit to carry on, you will then be charged 2p a MB for the remainder of the goodybag. (Until it expires)
we will send a notification to your phone to let you know. but once your goodybag expires, standard rates will apply. see here for full details http://giffgaff.com/goodybags/10pound-goodybag
Transferring my number to giffgaff.
Hi, to bring your mobile number to giffgaff, here's what you need to do:
1. Contact your current Service Provider and request a (Port Authorisation) code as you want to transfer (or port-out) your number to another network. PAC codes are valid for 30 days from the issue date.
2. First of all Make sure your giffgaff account and SIM has been fullyactivated.
3. You must be logged in to your account.
4. Once you've been given a PAC code, click on the following link below this text providing the information: Apply here for number transfer:http://giffgaff.com/support/portin
You can also see the full transfer guide here http://community.giffgaff.com/t5/Join-Considering-giffgaff/How-can-I-transfer-my-mobile-number-to-gi...
If you are still having difficulties after 9pm of the transfer day then click on 'submit a private question link below and be sure to include the following information:
• Existing mobile number
• New mobile number
• Alternative contact number
• PAC code (port authorisation code)
Ask an agent to sort it for you, http://bit.ly/giffgaffagent
Content lock remove
Once completed It will take up to 24 hours for the bar to be lifted. The following morning, switch your phone off/ on again - and the bar will have been lifted.
Agents can no longer lift the Content lock/over 18 adult bar, due to ofcom regulations.
Update to Adult Content Bar Removal – (Note: this change actually released between 5.10.1 and 5.10.2) – We have made improvements to the error-capturing process that will streamline our ability to fix Adult Content Bar removal requests that get stuck in the system. The agents now receive a daily email with a list of all stuck requests, which are processed in bulk for fixing regardless of whether the member has already raised a case or not.
Obtain your PAC code
You might need this How do I activate my SIM?
Forgotten giffgaff login password and I also can't access the email account
This is the easiest way is to get your giffgaff username back is. "text" USERNAME to 43430 for your username (Upper and lower case both work) do this from your giffgaff phone.
Simply head to giffgaff.com and click on 'login', click on the 'Forgot your password?' link, and enter your username or password where prompted. or try this here first just enter your phone number or email address here https://giffgaff.com/support/lost-password and you'll receive an email with your username and or password,
You'll be sent an email that contains a link which you simply need to click and select a new password.
It should arrive in just a few minutes, please check your SPAM folder.
What date did you activate,? So you can't remember just a part of the username?
Give the agent as much detail as you can.
Internet usage for the £10 goodybag only
Need to change your giffgaff number
To get your payback within the last 3 months of the payback preiod
Need To Contact Educator
Email Settings for Mobile Access for giffgaff
Kudos and what they mean
Hi, Kudos rating lets you vote for the messages you think are the most useful or important.
and a way to say thanks for a posts that is helpfull
When you give Kudos to a message, you are offering a thumbs-up for good content and a pat on the back to its author.
Your Kudos helps to boost the value of certain messages.
Giving Kudos is as easy as a single click, but the impact of Kudos ripples across the community.
Kudos does not count towards payback.
Kudos just help your ranks and a way to say thanks
Also see here.
The more help you give to the community the higher your ranking goes.
How to and what you have earned for PAYBACK and Recruits, and Free £5 credit
When recruiting a new member, do I receive credit, or/and points?
Once your sim is activated, all new sim orders made via your account (Spread giffgaff), including sims you've ordered and handed on to friends will earn you 500 points upon their activation. Points earned in one month will be accumulated and will show on your account around the 5th of the following month. Points can only be claimed/used on the Payback Payout in June and December.
Plus, if you get a new member to activate a sim within 6 weeks of registering your own sim then you'll also receive £5.00 "First recruit/activation bonus" added to your account within 5 days. This is a one off payment for recruiting your first new member. more about the Free Credit You ONLY get the £5 free credit after activation (which by the way includes topping up or buying a goodybag) minimum TOP-UP £10, if you got your sim from a referral link / signature banner or if the person who gave it to you ordered it from their spread giffgaff page. Sims ordered direct from giffgaff (from the website, ebay banner etc) do not attract this bonus.
Also if you log into the forum and just read up on folks questions and answers you also receive an amount of pay back points.
Points are also awarded for helping out on http://www.facebook.com/giffgaffmobile
or by tweeting using # tag #giffgaff
For a the complete guide to payback please visit here.
The best way to get payback maximise payback.
Hi, giffgaffer the best way to maximise payback is be prepared, to give the best quality answers fairly rapidly but much more importantly Accurately, and you will go far.
Answering a question an hour or more after its been asked but adding nothing new is pointless, also adding to an already ie (accepted solution) is pointless too, and could even or may lose you payback. ALWAYS read the replies of others before posting.
It;s also worth doing your research, to get the correct info, and laid out in a format that you imfomation will be informative and easy to read. "Dnt ansa a Q lk dis" Not all of us were brought up wiv txt spk. Please do not use upper case as the full word as it is known as SHOUTING!!!
Answering a question with a question is fine if the asker (OP) is or was a little vague. He wants settings, you ask "For what phone?". That's OK.
Always be factual. Do a search yourself to confirm what you thought. Don't say "I think it might" if you haven't got a clue. if your not sure DO NOT REPLY, as this is know help to the asker (OP) Others may read the question that DO know and have a good idea if it will work.
There are times on obscure questions when there could be multiple different solutions so a "Try this first it might work, if not then let me know" answer is a good route to go down. Process of elimination.
Also note, its not the speed of the reply, its the quality answer that can earn you your payback.
And check back on a question that you have replied to, in case the asker (OP) has added with more information!
And please remember, "Ask An Agent" is a last resort even with ACCOUNT issues, so try all the various avenues first before shoving them toward an agent
Also other great ways to earn payback is of course is giving out sims and sharing your referral link, and creating a banner are great ways to earn payback too, also see here for other ways to understand more about payback.
And another great (TIP) is also learning the giffgaff knowlege is a great way to learn, and it will also teach you better way to be prepared to help on gg.
Here you will find further answers you maybe looking for and may need, see, Guide to max payback for newbies - http://bit.ly/ggnewbiepay
Goodybag changes from 14th may 2013
Pricing for UK/international
What's not included in the GOODYBAG/GIGABAG and the charges for when you bag expires also for EU and international costs
Get started on giffgaff Guide
A reminder of short codes that can be used with GiffGaff. see below
Dongle Settings Guide
Having trouble, how to.
mygiffgaff App - Current situation see Here
Updated settings for the new ios
MMS costs Note: Remember that MMS is not included in any goodybags: They will be charged from your airtime balance.
GiffGaff Mobile site. This (can be used on a Pc or Tablet).
Go here: Http://giffgaff.com/mobile
giffgaff SEE BELOW. Firstly you can order a nano sim from here -
Hope this helps See Below
Need to Unlock your phone
See here Unlock link
How to buy A goodybag with a payment card or from your airtime credit:
1. Log in to your account and click "Top Up" (near the top of the page)
2. click "add to basket" for your desired goodybag
3. Blackberry users: now's the time to buy your BB Add-on if you want it
4. tick "pay for your order from your airtime credit" box (as desired)
5. click "continue"
6. click "confirm"
you have just got yourself a goodybag enjoy.
PLEASE DO NOT REPLY TO THIS THREAD..
Thank You..... For my ref only..