I don't understand how calling an 0161 number (for the Co-op Bank) is cheaper than their 0845 number.
And wouldn't you think that a bank that claims to be against exploitation etc would actualy provide an 0345 number?!
For most people, a call to the 0161 number (or to any 01, 02 or 03 number) is inclusive in their calls allowance on their landline or mobile and therefore attracts no incremental cost. Where the call is paid for on a per-minute basis the call cost is set purely by the caller's provider. The called party is not making any money out of the incoming call, nor are they being subsidised in any way.
When you call the 0845 number, the caller's provider has to pass on about 2p per minute to the benefit of the called party and their telecoms provider. This hidden subsidy reduces the costs incurred by the called party in their running of the non-geographic number. From 1 July 2015, they will have to openly declare this payment as their Service Charge everywhere their number is advertised.
The FCA will shortly publish regulation requiring financial services to provide 01, 02, 03 or 080 numbers for customer contact. This will mirror the BIS regulation that has already been in place for retailers, traders and passenger transport companies since 13 June 2014. An FCA consultation on this and other related subjects closed last week and news is expected shortly.
After several years of dithering, the FCA has today published new regulations for the financial sector to take effect on 26 October 2015.
The regulations simply mirror the BIS regulations that came into force for retailers, traders and passenger transport companies on 13 June 2014.
From 26 October 2015, financial services companies including banks and insurance companies can no longer use 084, 087 or 09 numbers for existing customers to contact them on.
While these numbers can continue to be used for new customers, new Ofcom regulations in force since 1 July 2015 require the Service Charge to be declared everywhere the number is advertised. For the small number of organisations using these numbers for this purpose, this is a large incentive to stop doing so.
I always use the calling from abroad number. For companies that still have these 08 numbers there is also weq4u which is a landline number and redirects the call for u (number is on there website) and also saynoto0870.com has lots of alternative numbers u can call
Most banks have already swapped the majority of their 0845 lines over to the matching 0345 number. The first post of this thread contains a list. Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles. As such there is no longer a need to use the 'calling from abroad' number and no need to use an app or website to look up an unofficial 'alternative' number. Simply call the new 0345 number.
Banks and insurance companies now have just seven days to get rid of their expensive 0845 and 0870 numbers.
New regulations were published by the FCA on 23 July 2015. They require financial services to use numbers starting 01, 02, 03 or 080 for contact by existing customers. The new rules will come into force on 26 October 2015.
Many organisations have recently changed their numbers. Most have swapped their 084 or 087 lines over to the matching 034 or 037 number. Calls to 03 numbers cost the same as calls to 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles.