This seems to be a very old problem but I have only recently been affected by it . I contacted a Giffgaff agent who identified the sender as iFitness to whom I never knowingly subscribed. At this time, I had an active goody bag and credit. As the premium text took my credit below £3.00, the advice to text STOP to 20025 will not work and I assume this is because they want to charge more than the £1.50 I have left. As premium texts come out of credit, I am now not going to top up credit but just buy goodybags as no premium texts come off that. I only used credit when travelling abroad and don't need to top up in Europe now.
I hope I don't get scammed directly to my credit card now.
Hi the agent has given you the wrong number to text the word STOP to
As endorphin mentions, it will cost a maximum of 10p,
The info on the pricing page
Where it says 10p to £1.50 is not correct
You can also call their number
The an automated unsubscribe option,
I would also ask to speak someone personally,
Ask that any owing charges be wrote off
Also argue that you never knowingly subscribed to anything and ask for a refund
There's an additional guide here relating to premium text charges
I recently had my first (& I hope only)experience of this with a worthless piece of **** called mobi.....somat or other. At the time I was with EE, I rang EE and explained that these were unsolicited messages. Whilst they could not refund me, they could and did bar all future such charges been levied to my phone number from any company. Does not Giffgaff have some such similar?
It doesn't currently, but many people think it should.
There's an obvious place for it to be controlled at https://labs.giffgaff.com/idea/15056666 but currently there's only a provision to block outgoing premium texts. Incoming premium texts cannot be blocked there. A separate option to block incoming texts is urgently needed.
You can support the idea at https://labs.giffgaff.com/idea/15056666