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Stopping Unsolicited Premium rate SMS Messages

Started by: darrenpainter
On: 16/01/2011 | 20:23
Replies: 58
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by: cycychan
on: 10/05/2017 | 22:53

Hi all, 

 

I suscribed by accident to one of those text - which is MobiPlanet. I checked that the short code is 57976 but when I send STOP it does not work... can someone help me??

 

Thank you

Message 51 of 59
by: liamglasgow
on: 14/08/2017 | 23:37
Forward spam SMS messages to 7726 and contact the premium rate regulator on 0300 303 0020
If you find this post useful please give kudos by clicking on the star below my avatar Smiley Wink Thank You
Message 52 of 59
by: liamglasgow
on: 15/08/2017 | 00:16
Calm down, I'm a fast food junkie once in a while. So what!
If you find this post useful please give kudos by clicking on the star below my avatar Smiley Wink Thank You
Message 53 of 59
by: cole39
on: 11/12/2017 | 11:27

thank you to all who helped ive contacted the relevent authoruites and taken my card and paypal off the sim it was attached to....as for kudos points there are so many people i want to thank but ill be here forever ...so im saying thank you now x

Message 54 of 59
by: robshaw21
on: 18/02/2018 | 11:02

This seems to be a very old problem but I have only recently been affected by it . I contacted a Giffgaff agent who identified the sender as iFitness to whom I never knowingly subscribed. At this time, I had an active goody bag and credit. As the premium text took my credit below £3.00, the advice to text STOP to 20025 will not work and I assume this is because they want to charge more than the £1.50 I have left. As premium texts come out of credit, I am now not going to top up credit but just buy goodybags as no premium texts come off that. I only used credit when travelling abroad and don't need to top up in Europe now.

I hope I don't get scammed directly to my credit card now.

Message 55 of 59
by: endorphin
on: 18/02/2018 | 11:21

FYI @robshaw21 it should not cost more than 10p to text back STOP. It won't be charged as a premium text.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 56 of 59
by: sloz
on: 18/02/2018 | 12:02 edited: 18/02/2018 | 12:16

@robshaw21
Hi the agent has given you the wrong number to text the word STOP to
It's 60762
As endorphin mentions, it will cost a maximum of 10p,
The info on the pricing page
Http://giffgaff.com/index/pricing
Where it says 10p to £1.50 is not correct

You can also call their number
03332124617
The an automated unsubscribe option,
I would also ask to speak someone personally,
Ask that any owing charges be wrote off
Also argue that you never knowingly subscribed to anything and ask for a refund

There's an additional guide here relating  to premium text charges
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/td-p/18597940

Get a free giffgaff Sim
Message 57 of 59
by: andrewgoodhall
on: 21/02/2018 | 11:22

I recently had my first (& I hope only)experience of this with a worthless piece of **** called mobi.....somat or other. At the time I was with EE, I rang EE and explained that these were unsolicited messages. Whilst they could not refund me, they could and did bar all future such charges been levied to my phone number from any company. Does not Giffgaff have some such similar?

 

Message 58 of 59
Highlighted
by: harrrrrry
on: 21/02/2018 | 11:43

@andrewgoodhall

 

It doesn't currently, but many people think it should.

 

There's an obvious place for it to be controlled at https://labs.giffgaff.com/idea/15056666 but currently there's only a provision to block outgoing premium texts. Incoming premium texts cannot be blocked there. A separate option to block incoming texts is urgently needed.

 

You can support the idea at https://labs.giffgaff.com/idea/15056666

 

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Message 59 of 59