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The end of 084 and 087 numbers for calling banks and insurance companies

Started by: ian011
On: 23/07/2015 | 22:30
Replies: 15
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by: ian011
on: 23/07/2015 | 22:30 edited: 12/01/2016 | 16:33

After two years of dithering, the FCA has today published new regulations for the financial sector to take effect on 26 October 2015.

 

The regulations simply mirror the BIS regulations that came into force for retailers, traders and passenger transport companies on 13 June 2014.

 

From 26 October 2015, financial services companies including banks and insurance companies can no longer use 084, 087 or 09 numbers for existing customers to contact them on.

 

While these numbers can continue to be used for new customers, new Ofcom regulations in force since 1 July 2015 require the Service Charge to be declared everywhere the number is advertised. For the small number of organisations using these numbers for this purpose, this is a large incentive to stop doing so.

 

 

Related articles:

13 June 2014 - an important date for phone users

STOP Calling Expensive 084 and 087 Numbers!

STOP Calling Your Bank on an Expensive 0845 Number

The end of 0500 numbers

The end of 0845 numbers for calling HMRC

The end of 0845 numbers for calling DWP

The end of 084 and 087 numbers for calling banks and insurance companies

 

Message 1 of 16
by: farnis
on: 23/07/2015 | 22:35

Thats a nice bit of info. Thanks  Smiley Happy 

Message 2 of 16
by: rayhoo
on: 23/07/2015 | 22:43

@ian011 wrote:

After two years of dithering, the FCA has today published new regulations for the financial sector to take effect on 26 October 2015.

 

The regulations simply mirror the BIS regulations that came into force for retailers, traders and passenger transport companies on 26 June 2014.

 

From 26 October 2015, financial services companies including banks and insurance companies can no longer use 084, 087 or 09 numbers for existing customers to contact them on.

 

While these numbers can continue to be used for new customers, new Ofcom regulations in force since 1 July 2015 require the Service Charge to be declared everywhere the number is advertised. For the small number of organisations using these numbers for this purpose, this is a large incentive to stop doing so.

 


Thanks for the catch up Ian.

Message 3 of 16
by: egglassa
on: 24/07/2015 | 07:39
About time they stopped this profiteering
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Message 4 of 16
by: andyrh68
on: 24/07/2015 | 10:11

I've always just used the geographical number that's listed for overseas help. Failing that, a dash over to http://www.saynoto0870.com/

Message 5 of 16
by: endorphin
on: 24/07/2015 | 10:39
Thanks for another informative heads up! Smiley Happy
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Message 6 of 16
by: ian011
on: 24/07/2015 | 10:40

@andyrh68 wrote:

I've always just used the geographical number that's listed for overseas help. Failing that, a dash over to http://www.saynoto0870.com/


Now that the 0845 numbers have been replaced by 0345 numbers there's no need to use the 'calling from abroad' number, no need to go looking for alternative numbers and no need to use an app. Just call the new 0345 number. Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and mobiles.

 

Message 7 of 16
by: davidevans0000
on: 24/07/2015 | 11:46
thank you for the info.
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Message 8 of 16
by: mcilwraith
on: 24/07/2015 | 16:04

thanks for the update @ian011 you always keep on top of this

Message 9 of 16
by: terran_federation
on: 24/07/2015 | 18:49
The sooner that companies stop charging us for calling them the better.

Thankfully a range of apps are now available (e.g. WeQ4U) that can pick out geographical alternatives to these numbers.
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Message 10 of 16