Knowledge Base

The end of 0845 numbers for calling HMRC

Started by: ian011
On: 11/12/2014 | 07:10
Replies: 8

by: ian011
on: 11/12/2014 | 07:10 edited: 18/01/2016 | 16:28

Over the last 18 months or so, various government departments and agencies and other public services have gradually moved away from using 0845 and 0870 numbers, mainly adopting new 0300 and 0345 numbers in their place. Calls to 03 numbers are always charged at the same rate as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles.


HMRC made the move between April 2013 and October 2013, but retained many of their old 0845 numbers in parallel with the new 03 numbers. This was for the benefit of a small number of landline callers on odd tariffs where 0845 calls are charged at a discounted rate. Most people should have been calling the new 03 numbers, usually within their inclusive allowance, from day one.


In the past few days, HMRC has switched off all of their old 0845 numbers. HMRC now uses only 0300 and 0345 numbers.



There is now no need to go looking for alternative numbers, no need to look on sayNOto0870 and no need to use an app. Just call the advertised 03 numbers.


Following Cabinet Office guidance issued in December 2013, most other government departments, agencies and public services have also made a similar move in adopting new 0300 and 0345 numbers. Some have temporarily retained their old 0845 numbers in parallel. Others have not. By June 2015, most, if not all, of those 0845 numbers will also have been switched off.


If an 084, 087 or 09 number is being advertised by a third-party website and is claimed to be a customer helpline for a retailer, trader, or passenger transport company, for a bank, for a government department or agency, or for a healthcare organisation, then the number is probably out of date or is fake. When you are looking for a telephone number, always refer to the official website of the organisation in question. More and more you will find this will be an 03 number.



Related articles:

13 June 2014 - an important date for phone users

STOP Calling Expensive 084 and 087 Numbers!

STOP Calling Your Bank on an Expensive 0845 Number

The end of 0500 numbers

The end of 0845 numbers for calling HMRC

The end of 0845 numbers for calling DWP

The end of 084 and 087 numbers for calling banks and insurance companies


Message 1 of 9
by: bigbob40
on: 11/12/2014 | 07:17
Good news.
go to playstore dwn load app called weQ4u.Free 0845 etc ive saved £££!
Message 2 of 9
by: ian011
on: 11/12/2014 | 12:08 edited: 11/12/2014 | 12:10

@bigbob40 wrote:
Good news.
go to playstore down load app called weQ4u. Free 0845 etc ive saved £££!

The whole point is that you no longer need to look for alternative numbers and you no longer need an app.


Delete the app and call the 03 numbers advertised on the HMRC website.


Message 3 of 9
by: maryam7860
on: 11/12/2014 | 18:26
Thanks for sharing.

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Message 4 of 9
by: moominpappa
on: 11/12/2014 | 22:46
Great news, and a good post. Thank you for this information.
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Message 5 of 9
by: remisch
on: 14/12/2014 | 02:20
@ian011 are Wizzair & Ryanair "transport passenger companies" Smiley Wink 'cause they promote highly expensive premium rate numbers....


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Message 7 of 9
by: ian011
on: 14/12/2014 | 06:56 edited: 14/12/2014 | 15:53

@remisch wrote:
@ian011 are Wizzair & Ryanair "passenger transport companies" Smiley Wink 'cause they promote highly expensive premium rate numbers....

Both Wizzair and Ryanair comply with Regulation 41 of the Consumer Contract Regulations 2013 by offering an 0330 number for post-sales activities. This ensures you do not run up a massive phone bill if something goes wrong after buying a ticket.


However, both have decided to offer only telephone numbers with an additional Service Charge when you call them to buy something. In the case of Wizzair this is an 0906 number with a 92p per minute Service Charge. In the case of Ryanair this is an 0871 number with a 10p per minute Service Charge. This is the equivalent of shops charging an entry fee and consumers are free to shop elsewhere.


In the case of public services, we pay for these through taxation and it is not appropriate for there to be an additional Service Charge levied when we call them. The Cabinet Office has directed all government departments and public services to use 03 numbers in place of 084 and 087 numbers. The vast majority have already complied.


Message 8 of 9