Knowledge Base

Unable to connect internet on blackberry on roaming

Started by: nclstar
On: 26/05/2015 | 13:15
Replies: 7

by: nclstar
on: 26/05/2015 | 13:16
Blackberry roaming
Message 2 of 8
by: mathew40
on: 26/05/2015 | 13:17 edited: 26/05/2015 | 13:20

Hi there @nclstar

Do you mean abroad  ?.
Unfortunately Blackberry services Wont work outside the EU,and even whilst using airtime credit.
This changed came into place on the 1st April 2015,see here


If your inside the EU , your giffgaff Sim Card is set to work automatically,  but goodybags/gigabags are ONLY for use in the UK, so you'll need to Top Up and add "Airtime credit" to your account, whilst either calling abroad or using giffgaff abroad.

To take a look at the international prices,click onto this link


Please also check out this fantastic guide here


From the 1st of april 2015,the Blackberry Plan goodybag was removed ,and every member, Can now turn ON ,and turn OFF there BlackBerry Services see here


Please also check out this guide here


And here


Get a free giffgaff Sim
Message 3 of 8
by: shipon786
on: 26/05/2015 | 13:18
Hi @nclstar Smiley Happy

Turn Mobile Network 'ON' If It Is Not Already.

Also Please Input The Settings Below Manually, To Do This Go To Settings > Mobile Networks > Access Point Names Thanks.

APN: ""
password: [Leave blank]
Proxy: [Leave blank
Get a free giffgaff Sim
Message 4 of 8
by: 147brian21573
on: 26/05/2015 | 13:23
From 01/04 all of your normal BIS functions like Email,BBM and Blackberry Maps for instance will continue to work in the EU and you will continue to get the free 10mb a day roaming allowance.

Once you stray out of the EU then no functions that need access to the Blackberry servers will work so that's just about all data related functions of your phone.

One possible workaround just to get you basic web access would be to install Opera Mini web browser and the giffgaff APN settings before you travel and you will be able to access the internet via Opera but you are going to be charged £5.00 per mb for the priviledge.
Message 5 of 8
by: mcilwraith
on: 26/05/2015 | 13:51

buy your goodybag then for your bb services turn on here

Message 6 of 8
by: shyamrai
on: 26/05/2015 | 14:37
Hi, simply purchase your goody bag and turn it on using the link provided below:
Get a free giffgaff Sim
Message 7 of 8
by: aktachande
on: 28/05/2015 | 15:01
Unfortunately blackberry won't work outside the EU.
Message 8 of 8