Hi there @nclstar
Do you mean abroad ?.
Unfortunately Blackberry services Wont work outside the EU,and even whilst using airtime credit.
This changed came into place on the 1st April 2015,see here http://community.giffgaff.com/t5/Announcements/BlackBerry-Plans-Update/td-p/16063856
If your inside the EU , your giffgaff Sim Card is set to work automatically, but goodybags/gigabags are ONLY for use in the UK, so you'll need to Top Up and add "Airtime credit" to your account, whilst either calling abroad or using giffgaff abroad.
To take a look at the international prices,click onto this link http://giffgaff.com/index/international
Please also check out this fantastic guide here http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
From the 1st of april 2015,the Blackberry Plan goodybag was removed ,and every member, Can now turn ON ,and turn OFF there BlackBerry Services see here https://giffgaff.com/profile/details
Please also check out this guide here http://bit.ly/jitbblackberry