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What's new with 4G? How to help

Started by: will23
On: 11/11/2014 | 16:42
Replies: 156
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will23
by: will23
former giff-staffer

on: 11/11/2014 | 16:42 edited: 03/12/2014 | 12:02

Hi everyone,

 

With the launch of 4G there are a few new things, so here are the few most important things for you to be aware of. This is all included in the KB articles and quizzes, but I thought it would be useful to call out the key things here. 

 

 

 

Key Facts

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  1. The first time you buy a 4G goodybag it will take up to 24 hours for you to see 4G come through, just like with activations.
  2. Anyone can buy a 4G goodybag, even if they have a 10 year old brick phone. You will not receive 4G service unless it is 4G compatible though.
  3. You do not need a 4G SIM to get 4G service, but you do need a 4G phone. It's still a good idea to get a 4G SIM though. 
  4. You can tether on all 4G goodybags as they're all limited data allowances. 

 



Troubleshooting Steps

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  1. Turn your phone off and on again.
  2. Check you're in a 4G area. Check https://giffgaff.com/coverage-and-service.
  3. Update your phone's software.
  4. Make sure your phone is 4G ready. Only phones with band 20 or a 800MHz 4G antenna can get 4G on giffgaff. (Tip: any phone that says "4G ready" on http://giffgaff.com/phones are 4G ready). 
  5. If it's been over 24 hours since you bought the goodybag and you've tried all of these things then contact an agent.

 



Where can I learn more?

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 Nifty video-

 

 

 

 

 

All the best,


Will

Former Community Manager 
Message 1 of 157
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scrips49
by: scrips49
on: 12/11/2014 | 10:52

That's useful, thanks Will23

Get a free giffgaff Sim
There is a Highway to Hell but only a Stairway to Heaven
Message 2 of 157
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carl_4
by: carl_4
on: 12/11/2014 | 11:08
Very useful as ever Will thanks Smiley Happy
I may go down the 4G route once it's available in my area...
In the meantime gonna help all the people who have questions regarding he 4G change
Get a free giffgaff Sim
Message 3 of 157
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hyesha
by: hyesha
on: 12/11/2014 | 11:21
Thanks
Message 4 of 157
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nytram_1
by: nytram_1
on: 12/11/2014 | 11:26
4g much quicker
Message 5 of 157
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daglier
by: daglier
on: 12/11/2014 | 12:41

Thank you for this helpfull post Will.Smiley Happy

Get a free giffgaff Sim
Message 6 of 157
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islandstifle
by: islandstifle
on: 12/11/2014 | 13:34

Another important note for those with slightly older phones: the iPhone 5 (and earlier iPhones) will not work on giffgaff 4G. They cannot be "unlocked" or "enabled" — there is no way to do it, and anyone who says there is is wrong.

 

As far as UK networks are concerned, the iPhone 5 is 4G compatible on EE and 3 (and on MVNOs that use either of these networks) only. This is because Apple did not incorporate the technology necessary for other networks.

All my posts are specific to you; I never copy/paste from a script.

If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu.
Message 7 of 157
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1_
by: 1_
on: 12/11/2014 | 13:40
Great. Thanks for pointing out key facts!
Message 8 of 157
0 Kudos
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joshua_cy
by: joshua_cy
on: 12/11/2014 | 15:47
Doesn't the iPhone five carry the LTE Option though??
Message 10 of 157
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